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Issue with 365 online crashing Firefox browser

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  • 28-11-2014 12:04pm
    #1
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭


    I want to report a defect with the 365 website, and I couldn't easily see how to do this online.

    When viewing eStatements, my browser crashes. It's only started happening since the PDF eStatements have been rolled out; it didn't happen earlier with the HTML view of the statements.

    For reference, I use Firefox 33.1


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    #2
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    dudara wrote: »
    I want to report a defect with the 365 website, and I couldn't easily see how to do this online.

    When viewing eStatements, my browser crashes. It's only started happening since the PDF eStatements have been rolled out; it didn't happen earlier with the HTML view of the statements.

    For reference, I use Firefox 33.1
    Hi dudara,

    Thanks for posting.

    Can you please let us know if this is happening on another browser? I had a quick look at the Firefox notes for version 33.1.1 and there is a known issue with PDFs displaying incorrectly. It doesn't specifically mention crashing but it does say images and wrong colours can be displayed.

    Thanks

    Billy


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    #3
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    I just tried with IE and there doesn't seem to be any issues there.

    For the record, I checked Firefox with my Three account, where I opened a PDF invoice. No crashes there.

    But consistent crashing with the 365 site if I try to view PDFs.


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    #4
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    dudara wrote: »
    I just tried with IE and there doesn't seem to be any issues there.

    For the record, I checked Firefox with my Three account, where I opened a PDF invoice. No crashes there.

    But consistent crashing with the 365 site if I try to view PDFs.
    Hi dudara, the 365 Technical team have not been able to replicate this on Firefox 33.1

    If possible, could you download the latest version of Firefox and let us know if your eStatements open successfully?

    Thanks

    Billy


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    #5
    Red Alert
    Hosted Moderators Posts: 7,486 ✭✭✭Red Alert


    Are you using the in-browser PDF reader?  BOI have security / encryption settings turned on in E-statements, which as I have pointed out before is rather superfluous and an irritant, but which may cause problems for the inbuilt reader. 


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    #6
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    @Billy - I just updated to version 34.0 and the eStatements are stable now. Thanks for looking into this.

    @Red Alert - yes, I'm using the in-browser PDF reader, which opens the docs in a new browser tab.


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