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Health Insurance Customer Care

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  • 28-11-2014 4:33pm
    #1
    Oasis1974
    Closed Accounts Posts: 1,077 ✭✭✭


    Not naming my Health insurer for obvious reasons. But had an amazing conversation with a care assistant about cancelling my policy and switching providers when my policy is up in a months time. The guy acted like nothing more than a teacher would in school even 3 times asking me if i stopped talking over he would explain to me. This all resulted from a letter received today in black and white saying thank you for renewing your policy with said company. That made my blood boil considering the renew date isn't till early new year. Person then proceeded to try and downgrade my over 1.4k a year premium to one €140 cheaper even though i stated i wanted to downgrade to a much cheaper policy. These calls are recorded hope he gets a gold star for being an aggressive Rogue trader type customer care assistant. Anyways Bye Bye said Company.


Comments

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    #2
    coylemj
    Registered Users Posts: 25,437 ✭✭✭✭coylemj


    A 'care assistant' is someone below the level of qualified nurse who typically works in a nursing home looking after elderly people.


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    #3
    To Elland Back
    Closed Accounts Posts: 1,923 ✭✭✭To Elland Back


    A care assistant? Why are they involved in your health insurance?


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    #4
    BuffyBot
    Registered Users Posts: 24,924 ✭✭✭✭BuffyBot


    It's quite obvious the OP is taking about a customer care assistant in the providers call centre etc.

    Stop the smart ass-ing, and contribute only if you have something to add.


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    #5
    To Elland Back
    Closed Accounts Posts: 1,923 ✭✭✭To Elland Back


    Wasn't obvious to me or I wouldn't have asked. It now appears clearer, given what you posted


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    #6
    coylemj
    Registered Users Posts: 25,437 ✭✭✭✭coylemj


    If the OP wants to ask a question or seek advice, I will be more than happy to make a constructive contribution.


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    #7
    Oasis1974
    Closed Accounts Posts: 1,077 ✭✭✭Oasis1974


    Sorry about my rant looking back it wasn't worth posting. I went through the companies complaint channels and made my feelings know there. I'm off to pastures new like i said in the New Year thankfully.Mod more than welcome to delete this thread.


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    #8
    BuffyBot
    Registered Users Posts: 24,924 ✭✭✭✭BuffyBot


    /end thread


This discussion has been closed.
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