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Missing Payment

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  • 28-11-2014 4:56pm
    #1
    Sciprio
    Closed Accounts Posts: 790 ✭✭✭


    Hi, My dad on the 9th of August had a bill of €252.43 and paid it in the Post Office. Then over a month ago he was disconnected even though he had paid so then i had to go and pay the money again out of my pocket to get him reconnected.

    I have being ringing and emailing since august and the payment still(Which is now owed to me) still isn't found. I went into the GPO in Cork City today with the receipt and they said it has been cashed. I then came home and rang eircom again and they said they haven't received it. I have emailed proof of the receipt three times with no answers twice on November the 3rd and another today.  I can Pm someone here the receipt and account and case number. Thanks


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Sciprio wrote: »
    Hi, My dad on the 9th of August had a bill of €252.43 and paid it in the Post Office. Then over a month ago he was disconnected even though he had paid so then i had to go and pay the money again out of my pocket to get him reconnected.

    I have being ringing and emailing since august and the payment still(Which is now owed to me) still isn't found. I went into the GPO in Cork City today with the receipt and they said it has been cashed. I then came home and rang eircom again and they said they haven't received it. I have emailed proof of the receipt three times with no answers twice on November the 3rd and another today.  I can Pm someone here the receipt and account and case number. Thanks

    [font=Times New Roman","serif]Hello Sciprio

    I'm very sorry to hear of this. You will need to lodge a missing payment appeal to eircom accounts on free phone 1901 for investigation in to this however if you are experiencing difficulties with them I highly recommend contacting accounts via instant WebChat at eircom.net.

    Thanks
    Al[/font]


  • Options
    #3
    Sciprio
    Closed Accounts Posts: 790 ✭✭✭Sciprio


    eircom: Alan wrote: »
    Sciprio wrote: »
    Hi, My dad on the 9th of August had a bill of €252.43 and paid it in the Post Office. Then over a month ago he was disconnected even though he had paid so then i had to go and pay the money again out of my pocket to get him reconnected.

    I have being ringing and emailing since august and the payment still(Which is now owed to me) still isn't found. I went into the GPO in Cork City today with the receipt and they said it has been cashed. I then came home and rang eircom again and they said they haven't received it. I have emailed proof of the receipt three times with no answers twice on November the 3rd and another today.  I can Pm someone here the receipt and account and case number. Thanks

    Hello Sciprio

    I'm very sorry to hear of this. You will need to lodge a missing payment appeal to eircom accounts on free phone 1901 for investigation in to this however if you are experiencing difficulties with them I highly recommend contacting accounts via instant WebChat at eircom.net.

    Thanks
    Al
    I have already been doing that since August and just going around in circles 


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