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Can't get through to store

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  • 28-11-2014 5:01pm
    #1
    _G_
    Registered Users Posts: 6 ✭


    Hi folks,

    I've been trying to call the store all day but have been unsuccessful.

    I know you asked not to post on here in relation to Black Friday deals,
    however I was hoping to place an order for a BenQ W1070 but it's only available for pick-up and I cant get through!

    I don't want to make the trip to Belfast and find out there is none in stock.
    Any chance of a PM in relation to this.

    Thanks,
    _G_


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    #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,283 ✭✭✭✭Richersounds.ie: Kenny


    _G_ wrote: »
    Hi folks,

    I've been trying to call the store all day but have been unsuccessful.

    I know you asked not to post on here in relation to Black Friday deals,
    however I was hoping to place an order for a BenQ W1070 but it's only available for pick-up and I cant get through!

    I don't want to make the trip to Belfast and find out there is none in stock.
    Any chance of a PM in relation to this.

    Thanks,
    _G_
    Hi _G_.

    Apologies that we could not get through on the phone it was total madness here yesterday in the store.

    All Black Friday deals had been in store only purchases and unfortunately we can not take orders to hold products as it had been a first come first served basis on these deals to make it fair on all our customers as stock has been limited on those deals.

    I do believe that you got to speak to one of my colleagues yesterday and that you have been looked after regarding this.


  • Options
    #3
    _G_
    Registered Users Posts: 6 ✭_G_


    Yes, all sorted, thanks.
    Great service.


  • Options
    #4
    Richersounds.ie: Kenny
    Company Representative Posts: 17,283 ✭✭✭✭Richersounds.ie: Kenny


    _G_ wrote: »
    Yes, all sorted, thanks.
    Great service.
    Hi _G_.

    Excellent :D


  • Options
    #5
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    G,

    apologies for this - poor service I acknowledge, we were just over run the last couple of daze..

    I know you personally were looked after, but I know that we also missed 100's of calls - we have tried to get back by tonight to all the Customers who left messages and numbers but we will try to beef up our call handling for the next event and we will do our best to keep on top of Customer service.

    Thanks and apologies again,

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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