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6 day old Macbook Pro freezing on boot up

  • 03-12-2014 12:47am
    #1
    EnmxLP
    Registered Users Posts: 74 ✭✭


    I'm new to mac's, this is my first ever mac so I apologise in advance for the lack of knowledge.

    I just restarted and it boots up to about 50% on the status and then doesn't move at all (frozen?). I tried to boot in safe mode multiple times and nothing happens, I was able to boot utilities but the Macintosh HD is the only drive that shows up there.

    Its the macbook pro 13.3 retina, and came with Yosemite preinstalled.

    Any fixes for my issue or should I get on to apple since its this early on causing me problems?

    Cheers


Comments

  • #2
    FourFourRED
    Registered Users, Registered Users 2 Posts: 8,906 ✭✭✭FourFourRED


    If your having issues call Apple and they can send a replacement

    https://twitter.com/fourfourred



  • #3
    Greentree_uk
    Registered Users, Registered Users 2 Posts: 1,023 ✭✭✭Greentree_uk


    take it back to the shop


  • #4
    EnmxLP
    Registered Users Posts: 74 ✭✭EnmxLP


    Greentree_uk wrote: »
    take it back to the shop

    Bought it on the apple website, contacted Apple tech support guided me through and reinstalled the OS, solved now. 40 Minute call though!!


  • #5
    Greentree_uk
    Registered Users, Registered Users 2 Posts: 1,023 ✭✭✭Greentree_uk


    I hope you asked them, to replace it should the issue reoccur


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