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Is my broadband 'live'?

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  • 08-12-2014 12:16pm
    #1
    adelcrowsmel
    Registered Users Posts: 1,018 ✭✭✭


    Hi,

    Can someone please check to see if my broadband is live/in working order for me please - I don't know if there is an issue/problem or whether i just haven't been connected yet?  My phone line was active on 28/11

    I did ring on Friday but some of your systems were down so I was asked to contact Eircom again today

    Thanks


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    adelcrowsmel wrote: »
    Hi,

    Can someone please check to see if my broadband is live/in working order for me please - I don't know if there is an issue/problem or whether i just haven't been connected yet?  My phone line was active on 28/11

    I did ring on Friday but some of your systems were down so I was asked to contact Eircom again today

    Thanks
    Hi adelcrowsmel

    Yes your broadband is definitely live, please attach your modem - for advice in doing so please follow this link and click on "setting up your mode": http://support.eircom.net/bb/howto

    Thanks
    Al


  • Options
    #3
    adelcrowsmel
    Registered Users Posts: 1,018 ✭✭✭adelcrowsmel


    eircom: Alan wrote: »
    adelcrowsmel wrote: »
    Hi,

    Can someone please check to see if my broadband is live/in working order for me please - I don't know if there is an issue/problem or whether i just haven't been connected yet?  My phone line was active on 28/11

    I did ring on Friday but some of your systems were down so I was asked to contact Eircom again today

    Thanks
    Hi adelcrowsmel

    Yes your broadband is definitely live, please attach your modem - for advice in doing so please follow this link and click on "setting up your mode": http://support.eircom.net/bb/howto

    Thanks
    Al
    Hi Al,

    Thanks for the prompt reply and for confiming that its live.  I have the modem connected and turn it on every day to recheck but there is no dsl detected so there must be an issue somewhere then.  I'll ring again this evening when I get home from work and talk to the technical team?


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    adelcrowsmel wrote: »
    eircom: Alan wrote: »
    adelcrowsmel wrote: »
    Hi,

    Can someone please check to see if my broadband is live/in working order for me please - I don't know if there is an issue/problem or whether i just haven't been connected yet?  My phone line was active on 28/11

    I did ring on Friday but some of your systems were down so I was asked to contact Eircom again today

    Thanks
    Hi adelcrowsmel

    Yes your broadband is definitely live, please attach your modem - for advice in doing so please follow this link and click on "setting up your mode": http://support.eircom.net/bb/howto

    Thanks
    Al
    Hi Al,

    Thanks for the prompt reply and for confiming that its live.  I have the modem connected and turn it on every day to recheck but there is no dsl detected so there must be an issue somewhere then.  I'll ring again this evening when I get home from work and talk to the technical team?
    Sorry to hear this adelcrowsmel

    Yes it's best to contact technical support in that case (locall 1890260260), it really should be working.

    Thanks
    Al


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