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Receiving emails from eMobile when I don't have an account

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  • 09-12-2014 2:51pm
    #1
    Dacelonid
    Registered Users Posts: 1,112 ✭✭✭


    Every month around this time for the last 3 months, I receive an email from emobile saying my bill is now available to view online

    Here is the mail header, with the email stripped out.
    eceived: by 10.112.173.131 with SMTP id bk3csp684954lbc;
    Tue, 9 Dec 2014 05:45:10 -0800 (PST)
    X-Received: by 10.194.82.97 with SMTP id h1mr5248312wjy.116.1418132710234;
    Tue, 09 Dec 2014 05:45:10 -0800 (PST)
    Return-Path: <no-reply@emobile.ie>
    Received: from emps4b.eircom.ie (mail4.eircom.ie. [95.45.178.42])
    by mx.google.com with ESMTP id gm10si14937460wib.98.2014.12.09.05.45.10
    for <>;
    Tue, 09 Dec 2014 05:45:10 -0800 (PST)
    Received-SPF: none (google.com: no-reply@emobile.ie does not designate permitted sender hosts) client-ip=95.45.178.42;
    Authentication-Results: mx.google.com;
    spf=none (google.com: no-reply@emobile.ie does not designate permitted sender hosts) smtp.mail=no-reply@emobile.ie
    Received: from unknown (HELO dubca02.meteor2000.ie) ([159.134.25.225])
    by emps3b.eircom.ie with ESMTP; 09 Dec 2014 13:45:09 +0000
    Received: from mwaprd01 (10.239.3.77) by mailrelay.meteor2000.ie
    (10.118.225.104) with Microsoft SMTP Server id 8.3.264.0; Tue, 9 Dec 2014
    13:45:06 +0000
    Date: Tue, 9 Dec 2014 13:45:06 +0000
    From: eMobile <no-reply@emobile.ie>
    To:
    Message-ID: <-275271619.1518.1418132706698.JavaMail.esbapp@mwaprd01>


    Obviously I could just delete these emails, but I don't want that. I want these emails to stop. I don't have an emobile account. You should not have my email address. Please stop using my email address and please find out which a/c my email address is assigned to and get the correct email address for that a/c and stop using mine


Comments

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    #2
    Steinle
    Registered Users Posts: 10 ✭Steinle


    this seems similar to the issue i am currently having with emobile. check the thread “emobile fraud and identity theft” and consider if yours could be a similar issue…


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    #3
    Dacelonid
    Registered Users Posts: 1,112 ✭✭✭Dacelonid


    2 days and no response????


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    #4
    Dacelonid
    Registered Users Posts: 1,112 ✭✭✭Dacelonid


    8 days and no response?


  • Options
    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Hi there,

    Apologies for the delay. If you're receiving these emails and you're not an eMobile customer, could you PM us with your email address and we can look into this further.

    Thanks,

    Alan


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    #6
    Dacelonid
    Registered Users Posts: 1,112 ✭✭✭Dacelonid


    Oh wow, I was obviously busy ringing/texting over Christmas & New Years as this month I received a bill for €70

    And just to be clear that is a bill for an account I don't have


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    #7
    Steinle
    Registered Users Posts: 10 ✭Steinle


    Dacelonid wrote: »
    Oh wow, I was obviously busy ringing/texting over Christmas & New Years as this month I received a bill for €70

    And just to be clear that is a bill for an account I don't have

    Somehow I am not surprised. My issue with that fraudulent eMobile account is still ongoing as well, despite several calls from eMobile/eircom assuring me that all is under control and the account closed and apologies and all. They also promised written confirmation which has never materialised either. And today I got another bill.
    There is clearly something very wrong at eMobile, something really major, and some people there should get fired, possibly sued as well. They are either just feckless losers and liars or actual criminals, and somehow I am starting to believe the latter may be the case and am seriously considering getting legal advice on this whole mess right now. Didn’t think it would ever come to this.
     


  • Options
    #8
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Steinle wrote: »
    Dacelonid wrote: »
    Oh wow, I was obviously busy ringing/texting over Christmas & New Years as this month I received a bill for €70

    And just to be clear that is a bill for an account I don't have

    Somehow I am not surprised. My issue with that fraudulent eMobile account is still ongoing as well, despite several calls from eMobile/eircom assuring me that all is under control and the account closed and apologies and all. They also promised written confirmation which has never materialised either. And today I got another bill.
    There is clearly something very wrong at eMobile, something really major, and some people there should get fired, possibly sued as well. They are either just feckless losers and liars or actual criminals, and somehow I am starting to believe the latter may be the case and am seriously considering getting legal advice on this whole mess right now. Didn’t think it would ever come to this.
     
    Hi Steinle
    I have responded to your other post on this and if you can PM me details all aspects of this issue will be investigated and clear response supplied.
    Regards
    Tony


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    #9
    Dacelonid
    Registered Users Posts: 1,112 ✭✭✭Dacelonid


    eircom: Tony wrote: »
    Steinle wrote: »
    Dacelonid wrote: »
    Oh wow, I was obviously busy ringing/texting over Christmas & New Years as this month I received a bill for €70

    And just to be clear that is a bill for an account I don't have

    Somehow I am not surprised. My issue with that fraudulent eMobile account is still ongoing as well, despite several calls from eMobile/eircom assuring me that all is under control and the account closed and apologies and all. They also promised written confirmation which has never materialised either. And today I got another bill.
    There is clearly something very wrong at eMobile, something really major, and some people there should get fired, possibly sued as well. They are either just feckless losers and liars or actual criminals, and somehow I am starting to believe the latter may be the case and am seriously considering getting legal advice on this whole mess right now. Didn’t think it would ever come to this.
     
    Hi Steinle
    I have responded to your other post on this and if you can PM me details all aspects of this issue will be investigated and clear response supplied.
    Regards
    Tony
    Thats great for Steinle but what about me


  • Options
    #10
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Dacelonid wrote: »
    eircom: Tony wrote: »
    Steinle wrote: »
    Dacelonid wrote: »
    Oh wow, I was obviously busy ringing/texting over Christmas & New Years as this month I received a bill for €70

    And just to be clear that is a bill for an account I don't have

    Somehow I am not surprised. My issue with that fraudulent eMobile account is still ongoing as well, despite several calls from eMobile/eircom assuring me that all is under control and the account closed and apologies and all. They also promised written confirmation which has never materialised either. And today I got another bill.
    There is clearly something very wrong at eMobile, something really major, and some people there should get fired, possibly sued as well. They are either just feckless losers and liars or actual criminals, and somehow I am starting to believe the latter may be the case and am seriously considering getting legal advice on this whole mess right now. Didn’t think it would ever come to this.
     
    Hi Steinle
    I have responded to your other post on this and if you can PM me details all aspects of this issue will be investigated and clear response supplied.
    Regards
    Tony
    Thats great for Steinle but what about me
    Hi Dacelonid
    I was checking with Alan what details we had already received on previous PM from you. I have sent you a PM on this now.
    Have a look and if info available please send this on. I will be back to you as soon as I can.
    Tony


  • Options
    #11
    Dacelonid
    Registered Users Posts: 1,112 ✭✭✭Dacelonid


    Any update


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    #12
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Dacelonid wrote: »
    Any update
    Hi Daceloid, apologies, I was away last week. I have been advised that on the information provided, there is no eMobile account. I have asked for further investigation into the eircom account but I cannot see why the bill would specifically say eMobile from this. I will be back tomorrow or early Wednesday.
    Tony 


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    #13
    Dacelonid
    Registered Users Posts: 1,112 ✭✭✭Dacelonid


    Another month and another email about a bill on an account you say I don't have.
    If I don't have an account, why are you sending me emails.


  • Options
    #14
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Dacelonid wrote: »
    Another month and another email about a bill on an account you say I don't have.
    If I don't have an account, why are you sending me emails.
    Hi Dacelonid, this is an odd one as I can confirm no account exists nor do we have your details. I have PM'd you just now on this also.
    Tony


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    #15
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Dacelonid wrote: »
    Another month and another email about a bill on an account you say I don't have.
    If I don't have an account, why are you sending me emails.
    Hi Dacelonid
    this issue has now been resolved and you should receive no more communication on this.
    Thanks for your patience on this. I have PM'd you with a bit more detail also.
    Regards
    Tony


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