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On Hold for over 30 minutes

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  • 09-12-2014 4:19pm
    #1
    padair
    Registered Users Posts: 1,318 ✭✭✭


    Hi there,

    I have been on hold with the loyalty team now for over 30 minutes. 

    You you keep people on hold that long so they give up?

    Shocking service. 

    I would like a member of the team to give me a call. please pm me for details.

    Thanks. 


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    padair wrote: »
    Hi there,

    I have been on hold with the loyalty team now for over 30 minutes. 

    You you keep people on hold that long so they give up?

    Shocking service. 

    I would like a member of the team to give me a call. please pm me for details.

    Thanks. 

     
    Hi padair

    The loyalty team work on an inbound basis only and I will be unable to arrange a call. Queues can be very busy at times however I do understand that a wait for 30 minutes cab be very frustrating. If you wish to contact the loyalty team via instant WebChat you can do so at eircom.net however you can also contact them on free phone 1800 504 110.

    Thanks
    Al


  • Options
    #3
    padair
    Registered Users Posts: 1,318 ✭✭✭padair


    eircom: Alan wrote: »
    padair wrote: »
    Hi there,

    I have been on hold with the loyalty team now for over 30 minutes. 

    You you keep people on hold that long so they give up?

    Shocking service. 

    I would like a member of the team to give me a call. please pm me for details.

    Thanks. 

     
    Hi padair

    The loyalty team work on an inbound basis only and I will be unable to arrange a call. Queues can be very busy at times however I do understand that a wait for 30 minutes cab be very frustrating. If you wish to contact the loyalty team via instant WebChat you can do so at eircom.net however you can also contact them on free phone 1800 504 110.

    Thanks
    Al
    Hi Al, 

    I was on hold for one hour in total. 

    How do I contact them via webchat at eircom.net

    Thanks.


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    padair wrote: »
    eircom: Alan wrote: »
    padair wrote: »
    Hi there,

    I have been on hold with the loyalty team now for over 30 minutes. 

    You you keep people on hold that long so they give up?

    Shocking service. 

    I would like a member of the team to give me a call. please pm me for details.

    Thanks. 

     
    Hi padair

    The loyalty team work on an inbound basis only and I will be unable to arrange a call. Queues can be very busy at times however I do understand that a wait for 30 minutes cab be very frustrating. If you wish to contact the loyalty team via instant WebChat you can do so at eircom.net however you can also contact them on free phone 1800 504 110.

    Thanks
    Al
    Hi Al, 

    I was on hold for one hour in total. 

    How do I contact them at eircom.net.
    Hi padair

    If you are waiting an hour it's best if you hand up and try 1800 504 110 a little later,

    Webchat can be found when an orange icon appears to the left of the screen inviting you to chat now however this will not appear when busy. Also, Webchat can be found in an icon located to the right of the page through this link here: [font=Calibri","sans-serif]http://www.eircom.net/about/contact/

    Thanks
    Al


    [/font]


  • Options
    #5
    padair
    Registered Users Posts: 1,318 ✭✭✭padair


    eircom: Alan wrote: »
    padair wrote: »
    eircom: Alan wrote: »
    padair wrote: »
    Hi there,

    I have been on hold with the loyalty team now for over 30 minutes. 

    You you keep people on hold that long so they give up?

    Shocking service. 

    I would like a member of the team to give me a call. please pm me for details.

    Thanks. 

     
    Hi padair

    The loyalty team work on an inbound basis only and I will be unable to arrange a call. Queues can be very busy at times however I do understand that a wait for 30 minutes cab be very frustrating. If you wish to contact the loyalty team via instant WebChat you can do so at eircom.net however you can also contact them on free phone 1800 504 110.

    Thanks
    Al
    Hi Al, 

    I was on hold for one hour in total. 

    How do I contact them at eircom.net.
    Hi padair

    If you are waiting an hour it's best if you hand up and try 1800 504 110 a little later,

    Webchat can be found when an orange icon appears to the left of the screen inviting you to chat now however this will not appear when busy. Also, Webchat can be found in an icon located to the right of the page through this link here: http://www.eircom.net/about/contact/

    Thanks
    Al


    Thanks Al. 


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    padair wrote: »
    eircom: Alan wrote: »
    padair wrote: »
    eircom: Alan wrote: »
    padair wrote: »
    Hi there,

    I have been on hold with the loyalty team now for over 30 minutes. 

    You you keep people on hold that long so they give up?

    Shocking service. 

    I would like a member of the team to give me a call. please pm me for details.

    Thanks. 

     
    Hi padair

    The loyalty team work on an inbound basis only and I will be unable to arrange a call. Queues can be very busy at times however I do understand that a wait for 30 minutes cab be very frustrating. If you wish to contact the loyalty team via instant WebChat you can do so at eircom.net however you can also contact them on free phone 1800 504 110.

    Thanks
    Al
    Hi Al, 

    I was on hold for one hour in total. 

    How do I contact them at eircom.net.
    Hi padair

    If you are waiting an hour it's best if you hand up and try 1800 504 110 a little later,

    Webchat can be found when an orange icon appears to the left of the screen inviting you to chat now however this will not appear when busy. Also, Webchat can be found in an icon located to the right of the page through this link here: http://www.eircom.net/about/contact/

    Thanks
    Al


    Thanks Al. 
    No worries padair - I'm genuinely sorry about the delays

    Al


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