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Wifi on Fibre keeps dropping

seanin4711 · 2014-12-11 19:14:37

Do any other people's have this issue? Happens intermittently Scratch that, router keeps loosing connection, I have to reboot daily.not impressed

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11-12-2014 8:14pm

#1

seanin4711

Registered Users Posts: 3,131 ✭✭✭

Join Date: January 2010

Posts: 2721

Do any other people's have this issue?
Happens intermittently
Scratch that, router keeps loosing connection, I have to reboot daily.not impressed

1

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#2 11-12-2014 10:20pm
GIMP

Registered Users Posts: 1,079 ✭✭✭

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Posts: 981

Yes frequently happens to my router, WiFi dropping frequently, despite changing channels etc. And every few days router completely disconnects requiring a reboot.

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#3 11-12-2014 10:26pm
Nate--IRL--

Registered Users Posts: 2,223 ✭✭✭

Join Date: March 2005

Posts: 2175

My eFibre modem would stop routing from Wi-fi to the internal network after a day or so. Wi-fi to internet was fine, wi-fi to LAN was not. I ended up disabling the QoS setup on the modem and it has been fine since.

Nate

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#4 12-12-2014 3:47pm
eircom: Alan

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seanin4711 wrote: »

Do any other people's have this issue?
Happens intermittently
Scratch that, router keeps loosing connection, I have to reboot daily.not impressed

Hi seanin4711

If your router is regularly loosing connection please PM me your landline number and I'll check for a possible line fault,

Thanks
Al

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#5 13-12-2014 12:06pm
mark23

Registered Users Posts: 80 ✭✭

Join Date: January 2008

Posts: 51

I'm having the same issue. Rebooting every day or two. I'm wondering is it related to e-vision. One time, everything seemed to drop apart from my e-vision.

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#6 13-12-2014 10:44pm
gerrybbadd

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Posts: 9587

Having the same issue. Every 10 hours or so, the connection will drop. The F1000 router will have all the lights on the front, so the fault is not showing there. But every 10 hours like clockwork, the connection drops. I mostly connect my phone or tablet via Wifi, and I know that there's a problem because an exclamation mark will appear in the wifi symbol on my devices.

I have to knock it off and back on again in order for the router to re-connect to the internet. Having swapped from the NGB to eFibre, i'm already regretting the decision - the NGB was faultless, and steady - eFibre is all over the place speed wise, and this fault is another bad feather in the cap.

I remember vaguely having to adjust DHCP lease times the first time I joined Eircom (pre NGB) when I was having a similar issue with disconnections. There doesn't seem to be an option to do this on the F1000 modem though.

Alan - I'm gonna PM you my phone number also - could you check my line while your at it as well please?

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#7 15-12-2014 3:21pm
eircom: Aisling

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seanin4711 wrote: »

Do any other people's have this issue?
Happens intermittently
Scratch that, router keeps loosing connection, I have to reboot daily.not impressed

Hi seanin4711

Sorry to hear this. Would you like to PM me your tele no & I will look into this for you.

Thanks

Ash

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#8 15-12-2014 3:32pm
gerrybbadd

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eircom: Aisling wrote: »

Hi seanin4711

Sorry to hear this. Would you like to PM me your tele no & I will look into this for you.

Thanks

Ash

Can you check mine too please?

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#9 16-12-2014 12:23am
seanin4711

Registered Users Posts: 3,131 ✭✭✭

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Posts: 2721

still at it!
router looks fine all solid green lights but no connection!
log into router and reboot!
lets see the eircom customer service machine in action.
bummer

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#10 16-12-2014 1:21am
GIMP

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Ya mine at it too Zyxel F1000 had to admin log in to reboot, happens every evening around the same time!

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#11 16-12-2014 1:41am
uck51js9zml2yt

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Posts: 17353

I'm having the same issue the last week.
Router looks for next but wifi is dropping a few times a day. I'll pm my number.
Thanks

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#12 16-12-2014 11:06pm
GIMP

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Happened again tonight about 21.40 WiFi dropped until I reboot router. Rang customer care this morning who changed router channel but that made no difference.

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#13 16-12-2014 11:59pm
seanin4711

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GIMP wrote: »

Happened again tonight about 21.40 WiFi dropped until I reboot router. Rang customer care who changed router channel but this has norelvef.

its not just wifi ,its the whole connection.
ashling on here checked my line said there was a fault,rang customer services as she suggested and they said keep an eye on it!
Ashling mentioned that as there was indeed a fault on the line,a technican should be deployde to check it out.
Customer services are keeping the technicians in the tea room.
not a great service tbh.
sky will be called in May for fibre when contract finishes.
John

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#14 17-12-2014 12:05pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

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Posts: 6748

seanin4711 wrote: »

GIMP wrote: »

Happened again tonight about 21.40 WiFi dropped until I reboot router. Rang customer care who changed router channel but this has norelvef.

its not just wifi ,its the whole connection.
ashling on here checked my line said there was a fault,rang customer services as she suggested and they said keep an eye on it!
Ashling mentioned that as there was indeed a fault on the line,a technican should be deployde to check it out.
Customer services are keeping the technicians in the tea room.
not a great service tbh.
sky will be called in May for fibre when contract finishes.
John

Sorry to hear this seanin4711

If you could PM me your land line number I will make sure this is looked in to further.

Al

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#15 17-12-2014 9:26pm
GIMP

Registered Users Posts: 1,079 ✭✭✭

Join Date: November 2011

Posts: 981

WiFi gone again tonight, connected to router but no internet. Rang tech support today who upgraded the router firmware bit this was already done last month. Really getting annoyed with these twice daily drop outs!! Surely there is a cause and solution!

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#16 18-12-2014 1:37pm
eircom: Alan

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GIMP wrote: »

WiFi gone again tonight, connected to router but no internet. Rang tech support today who upgraded the router firmware bit this was already done last month. Really getting annoyed with these twice daily drop outs!! Surely there is a cause and solution!

Sorry to hear this GIMP

If the new firmware does not prevent the connection loss please do let technical support know and they will make further suitable arrangements to work on a resolution to these issues.

Thanks
Al

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#17 18-12-2014 1:41pm
gerrybbadd

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Is there any chance you might check my line Alan? This is the third time i've asked now, and have been ignored

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#18 18-12-2014 1:51pm
eircom: Alan

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gerrybbadd wrote: »

Is there any chance you might check my line Alan? This is the third time i've asked now, and have been ignored

Of course gerrybbadd - apologies for the delays, I'll test it now and get back to you soon

Al

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#19 18-12-2014 1:58pm
gerrybbadd

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eircom: Alan wrote: »

gerrybbadd wrote: »

Is there any chance you might check my line Alan? This is the third time i've asked now, and have been ignored

Of course gerrybbadd - apologies for the delays, I'll test it now and get back to you soon

Al

Thanks Alan

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#20 18-12-2014 1:58pm
eircom: Alan

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gerrybbadd wrote: »

Is there any chance you might check my line Alan? This is the third time i've asked now, and have been ignored

Hi gerrybbadd

I've just run a few tests on your line and I cannot identify an issues which can be attributed to the wifi issues you're experiencing. There's no internal or external line faults located anywhere on the line itself. This will really need attention from eircoms technical support department as they will be able to look in to this much further. Technical suppoirt can be direct contacted on 1890260260 or via webchat here: www.eircom.ie/chatnow

Thanks
Al

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