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Signed up to deal, but not showing on my bills

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  • 12-12-2014 1:03pm
    #1
    Ballyv24
    Registered Users Posts: 1,144 ✭✭✭


    Hi,

    I signed up to an Eircom special offer but it is not showing on my bill. The last 2 bills have been for the full amount. 

    When I got bill 1, I phones Eircom and was told that it will be rectified in the next bill. This was not the case, then I phone eircom and was transfered to a different department, but I had to hang up after 15 minutes on hold. 

    Can you help me with this?

    Thanks


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Ballyv24 wrote: »
    Hi,

    I signed up to an Eircom special offer but it is not showing on my bill. The last 2 bills have been for the full amount. 

    When I got bill 1, I phones Eircom and was told that it will be rectified in the next bill. This was not the case, then I phone eircom and was transfered to a different department, but I had to hang up after 15 minutes on hold. 

    Can you help me with this?

    Thanks
    Sorry to hear this Ballyv24

    Please PM me your eircom account number & I'll look in to this for you

    Thanks
    Al


  • Options
    #3
    Ballyv24
    Registered Users Posts: 1,144 ✭✭✭Ballyv24


    eircom: Alan wrote: »
    Ballyv24 wrote: »
    Hi,

    I signed up to an Eircom special offer but it is not showing on my bill. The last 2 bills have been for the full amount. 

    When I got bill 1, I phones Eircom and was told that it will be rectified in the next bill. This was not the case, then I phone eircom and was transfered to a different department, but I had to hang up after 15 minutes on hold. 

    Can you help me with this?

    Thanks
    Sorry to hear this Ballyv24

    Please PM me your eircom account number & I'll look in to this for you

    Thanks
    Al
    Hi Alan, Any update on this?


  • Options
    #4
    Ballyv24
    Registered Users Posts: 1,144 ✭✭✭Ballyv24


    Anyone else?


  • Options
    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Ballyv24 wrote: »
    Anyone else?
    Hi Ballyv24

    I have investigated this in full today, do you have time today to take a call from me to discus? If so please PM me your mobile number.

    Thanks
    Al


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