iPad stuck in Recovery Mode

frash

Hi,

Mother-in-law's iPad is stuck in recovery mode.

She tells me it was trying to "upgrade iTunes" when it happened so I'm guessing she was upgrading the operating system.

Anyway it's stuck now on a screen like this which I assume means connect to a PC & iTunes.

Only problem is when I stick in onto my PC (Windows 7) I get an 'unknown device' / 'USB device not recognised' problem.

Any ideas?

Aeternum

Is it showing in iTunes at all? Try the steps in this article maybe - particularly the Apple Mobile Device Support Section. http://support.apple.com/en-ie/TS1538

frash

Aeternum wrote: »

Is it showing in iTunes at all? Try the steps in this article maybe - particularly the Apple Mobile Device Support Section. http://support.apple.com/en-ie/TS1538

no doesn't show in iTunes at all

Don't think there's anything wrong with my Apple Mobile Device software as my own iPad shows up fine.

It's just this one in recovery mode that's the problem.

Can iPads be "bricked"?

Aeternum

Are both iPads on the same OS? Is iTunes fully up to date? Any chance of trying another computer/laptop?

frash

Mine is on os7
I assume my mother-in-law was trying to update to 8 (is that the latest?)

iTunes is the latest version

Tried 2 PCs already but both are on Windows7

Might try a mates Mac if I can

Aeternum

Have you tried DFU mode by any chance? Is it still in warranty? Might be worth a try using a different cable/usb port on the laptop too, and trying the Mac is a good option too.

frash

Turned out to be the cable - obviously must have been fine for her for charging but not for connecting to a PC.

Borrowed one in work this morning & it's recovering now.

(I have an iPad Mini - so different cable so couldn't try this last night)