Dublin Bus - can anyone be happy with the price and service?

thomasj

Anyone else notice problems with Dublin bus systems today?

RTPI was down this evening. Nothing new says you.

But I was on 4 buses today (to work, rathmines and back at lunchtime and home) in all 4 cases, the ticket reader to the right was down and everyone had to pay or validate card at the driver. Not once was a driver in a hurry to get people on and in most cases the validator was covered.

Strange!

punisher5112

thomasj wrote: »

Anyone else notice problems with Dublin bus systems today?

RTPI was down this evening. Nothing new says you.

But I was on 4 buses today (to work, rathmines and back at lunchtime and home) in all 4 cases, the ticket reader to the right was down and everyone had to pay or validate card at the driver. Not once was a driver in a hurry to get people on and in most cases the validator was covered.

Strange!

The smart card reader at the door is having loading problems and they are crashing.

The bus no longer shuts them off and even main switch doesn't turn them off so no way of resetting unless engineer is around to take off and replace.

When old validators were taken out these were hard wired in so they never switch of this was to facilitate over night updates but its flawed.

thomasj

punisher5112 wrote: »

The smart card reader at the door is having loading problems and they are crashing.

The bus no longer shuts them off and even main switch doesn't turn them off so no way of resetting unless engineer is around to take off and replace.

When old validators were taken out these were hard wired in so they never switch of this was to facilitate over night updates but its flawed.

Interesting.

Certainly noticing the difference in leading times when everyone has to go through the driver to validate cards. My bus to work and home were packed with allot of people getting on at a few stops.

Annoying alright

dfx-

thomasj wrote: »

Anyone else notice problems with Dublin bus systems today?

RTPI was down this evening. Nothing new says you.

Was it down to the diversions caused by whatever was the serious road surface issue at Dame St southbound? 77As and 123s and 13s etc were being diverted around by Aston Quay and Thomas St. and the 49 operated via George's St. Road was closed until about 11pm.

It looked like there's one of those yellow covers pinned down now when I went past it on the last 56A. Surely that's not going to be the permanent fix...it's right at the braking spot for buses there.

cdebru

thomasj wrote: »

Anyone else notice problems with Dublin bus systems today?

RTPI was down this evening. Nothing new says you.

But I was on 4 buses today (to work, rathmines and back at lunchtime and home) in all 4 cases, the ticket reader to the right was down and everyone had to pay or validate card at the driver. Not once was a driver in a hurry to get people on and in most cases the validator was covered.

Strange!

How could the driver be in a hurry ? The drivers ticket machine is much slower to read and update leapcards than the side validator, I don't know of any method by which a driver could speed up the reading , do you ?

cdebru

end of the road wrote: »

they would have to pay highish fares anyway. even if the free travel pass was abolished tomorrow, fares wouldn't come down

They most certainly would, DB payments for free travel wouldn't come anywhere near meeting the cost, and even if your argument is those with free travel would not travel if they had to pay it would still free up capacity for those who do pay.
That said I wouldn't get rid of free travel well not for the elderly anyway, the area of disability needs to be looked at , not sure how you could remove it from those with a chemical addiction while still providing free travel for those with serious mobility issues but if you could it would be a big improvement in public transport experience for the vast majority of users.

Dyr

cdebru wrote: »

That said I wouldn't get rid of free travel well not for the elderly anyway, the area of disability needs to be looked at , not sure how you could remove it from those with a chemical addiction while still providing free travel for those with serious mobility issues but if you could it would be a big improvement in public transport experience for the vast majority of users.

Just do away with the ridiculous pass system and force them to use leap (with the exception of pensioners). At certain times, half the occupants of certain routes are travelling on fake passes, mainly because the drivers can't be bothered to check them

Tickityboo

Bambi wrote: »

Just do away with the ridiculous pass system and force them to use leap (with the exception of pensioners). At certain times, half the occupants of certain routes are travelling on fake passes, mainly because the drivers can't be bothered to check them

Even if a driver catches someone trying to use one of the new social services card which has been blocked stolen are is not theirs.
The driver is not permitted to confiscate the card and can only insist they pay a fare.

Polar101

thomasj wrote: »

But I was on 4 buses today (to work, rathmines and back at lunchtime and home) in all 4 cases, the ticket reader to the right was down and everyone had to pay or validate card at the driver. Not once was a driver in a hurry to get people on and in most cases the validator was covered.

Strange!

My experience is that the driver usually waves all card users through, instead of making them use the validator.

Last time I saw this was on a 39 from the city on Monday, I got a free trip and so did dozens of others - can't be good for Dublin Bus revenue.

end of the road

cdebru wrote: »

They most certainly would, DB payments for free travel wouldn't come anywhere near meeting the cost, and even if your argument is those with free travel would not travel if they had to pay it would still free up capacity for those who do pay.
That said I wouldn't get rid of free travel well not for the elderly anyway, the area of disability needs to be looked at , not sure how you could remove it from those with a chemical addiction while still providing free travel for those with serious mobility issues but if you could it would be a big improvement in public transport experience for the vast majority of users.

i don't believe fares would come down. removing it might free up capacity if enforced properly but there is no guarantee

Dyr

Tickityboo wrote: »

Even if a driver catches someone trying to use one of the new social services card which has been blocked stolen are is not theirs.
The driver is not permitted to confiscate the card and can only insist they pay a fare.

That's not what most ne'er-do-wells use, they're using fake laminated bus passes which seem to be made of rice crispie packet and sellotape because they know the drivers can't be arsed policing it

The one and only time I saw a lovely couple being refused entrace by a driver toting for a fake pass they just hopped on the bus behind him, no fuss there

it's nice to know you're paying a 100 euros a month to subsidize that carry on

punisher5112

Bambi wrote: »

That's not what most ne'er-do-wells use, they're using fake laminated bus passes which seem to be made of rice crispie packet and sellotape because they know the drivers can't be arsed policing it

The one and only time I saw a lovely couple being refused entrace by a driver toting for a fake pass they just hopped on the bus behind him, no fuss there

it's nice to know you're paying a 100 euros a month to subsidize that carry on

Gets even better.

Lets say Joe has a legitimate pass put I Jim use it that pass can not be taken off me as it is a real pass.
The only thing they can do is charge me the fare.

Now this actually takes the biscuit it is a complete joke.

Why should anyone pay.

foggy_lad

punisher5112 wrote: »

Gets even better.

Lets say Joe has a legitimate pass put I Jim use it that pass can not be taken off me as it is a real pass.
The only thing they can do is charge me the fare.

Now this actually takes the biscuit it is a complete joke.

Why should anyone pay.

Making it up as you go along? Of course the pass can be confiscated for fraudulent use, but if the company decides to direct staff to do otherwise then that is not the fault of anyone but the company!

http://www.dublinbus.ie/en/Fares--Tickets/Free-Travel-Scheme-/

Misuse of Free Travel Passes may lead to the pass being confiscated and the holder liable for payment of the standard fare. - See more at: http://www.dublinbus.ie/en/Fares--Tickets/Free-Travel-Scheme-/#sthash.TNHG9ylO.dpuf

http://www.buseireann.ie/inner.php?id=237#schemes

Free Travel Schemes

Everyone aged 66 and over, living permanently in Ireland, is entitled to free travel under the Department of Social Protection Free Travel scheme. Other qualifying persons under 66 years are also entitled to avail of free travel. In some cases, a Companion Pass is issued permitting a person aged 16 or over to accompany the Free Travel Pass holder free of charge. The holder of a Free Travel Pass must carry it at all times when using public transport. A Free Travel Pass is non-transferable and can only be used by the named person.

The Free Travel Pass does not apply:

On Sightseeing Day Tours, Nightrider services or special bus services
For organised group travel on any service.

The holder of a Free Travel Pass who fails to produce a valid pass when travelling will be liable for the appropriate fare and claims for refunds in such circumstances will not be entertained. Misuse of Free Travel Pass may lead to the Pass being confiscated and the holder liable for payment of the fare.

punisher5112

Foggy I wish I was making it up I need to find out more myself but from what I can gather what I said is policy. Why?

I couldn't believe it either to be honest.

foggy_lad

punisher5112 wrote: »

Foggy I wish I was making it up I need to find out more myself but from what I can gather what I said is policy. Why?

I couldn't believe it either to be honest.

Well if it is company policy then that is not the fault or responsibility of the scheme or those utilising free travel passes. And I do understand that drivers/staff can only do what they are told or face possible disciplinary action. It is a very strange one though if it is true, have you any link or internal memo etc that might show this for the stupidity it would be?

Tickityboo

foggy_lad wrote: »

Well if it is company policy then that is not the fault or responsibility of the scheme or those utilising free travel passes. And I do understand that drivers/staff can only do what they are told or face possible disciplinary action. It is a very strange one though if it is true, have you any link or internal memo etc that might show this for the stupidity it would be?

I don't think it is company policy. I think it is instructions from the social welfare.
I'll read it again tomorrow.

foggy_lad

Tickityboo wrote: »

I don't think it is company policy. I think it is instructions from the social welfare.
I'll read it again tomorrow.

There is a difference between the new plastic card which also acts as a travel pass and the old style paper pass in plastic envelope/cover. The new credit card pass is in fact the persons social welfare services card and therefore the driver/staff would not have any authority to confiscate it as it may prevent the holder from collecting whatever pension or payment they receive and the staff/company could be liable to compensate the person.

Tickityboo

foggy_lad wrote: »

There is a difference between the new plastic card which also acts as a travel pass and the old style paper pass in plastic envelope/cover. The new credit card pass is in fact the persons social welfare services card and therefore the driver/staff would not have any authority to confiscate it as it may prevent the holder from collecting whatever pension or payment they receive and the staff/company could be liable to compensate the person.

The notice only refers to the new card.

punisher5112

foggy_lad wrote: »

There is a difference between the new plastic card which also acts as a travel pass and the old style paper pass in plastic envelope/cover. The new credit card pass is in fact the persons social welfare services card and therefore the driver/staff would not have any authority to confiscate it as it may prevent the holder from collecting whatever pension or payment they receive and the staff/company could be liable to compensate the person.

Why are they allowed to get away with this.

The new system was designed to cut this out now I really give up.

This means sure grand I'll use my dads pass as he doesnt use it.

foggy_lad

Tickityboo wrote: »

The notice only refers to the new card.

That is what I thought, Only a Garda or social welfare inspector or other authorised person can take that card from the owner because it is the property of the minister for social welfare.

punisher5112 wrote: »

Why are they allowed to get away with this.

The new system was designed to cut this out now I really give up.

This means sure grand I'll use my dads pass as he doesnt use it.

The new card will have the persons photo on it and some other information like date of birth so should be easy to spot a lot of the fraudulent use that currently goes on with the paper card. And as already stated once the card is rejected by the reader(when they are finally working same as leap cards) the person will have to pay a fare or get off and walk. if a driver allows someone travel without checking a card or if they know it is "not right" then that is their responsibility.

punisher5112

foggy_lad wrote: »

That is what I thought, Only a Garda or social welfare inspector or other authorised person can take that card from the owner because it is the property of the minister for social welfare.



The new card will have the persons photo on it and some other information like date of birth so should be easy to spot a lot of the fraudulent use that currently goes on with the paper card. And as already stated once the card is rejected by the reader(when they are finally working same as leap cards) the person will have to pay a fare or get off and walk. if a driver allows someone travel without checking a card or if they know it is "not right" then that is their responsibility.

But sure if I am using my dads pass especially when linked to reader nobody will knoiw any better.
An inspector will get on can I see your ticket/pass.

Oh I see thats not yours you will have to pay oh well sorry inspector but you can't take the pass as your not allowed.

What a stupid system.

If the card holder is legit then thats fine but if I am using someone elses card would it not make sense for it to be taken and posted to them or if they are that stuck to have it for their money A) why let someone else have it, why not post to them or to their local swo and let them investigate why it's been illegally used.

I know off topic but this really should be looked at as a top priority also having the 2 on 1 card maybe wasn't such a good idea also non pass holder with the blue patch at the top left they are trying and getting away using these also.

foggy_lad

The thing with the new card is that once it is issued there will only ever be one in circulation so you might be using your fathers card but if caught the details will be forwarded to the social welfare and your father will eventually lose his free travel because of you, You will also not just have to pay the penalty fare but I would imagine that the Gardai will be called and you might just get arrested or at least detained for questioning about how you are using a document that does not belong to you.


Also if a driver/staff member allows someone without free travel to travel then that is their problem and responsibility as well as the passenger that has not paid a fare!

But your point about checks is very valid! there are hundreds of "inspectors" in CIE but very few inspections anymore! There was a time in Dublin you could expect to see a ticket check at least once a day but now they just don't bother! Maybe they wouldn't be losing so much if they tightened up on the basics?

cdebru

punisher5112 wrote: »

But sure if I am using my dads pass especially when linked to reader nobody will knoiw any better.
An inspector will get on can I see your ticket/pass.

Oh I see thats not yours you will have to pay oh well sorry inspector but you can't take the pass as your not allowed.

What a stupid system.

If the card holder is legit then thats fine but if I am using someone elses card would it not make sense for it to be taken and posted to them or if they are that stuck to have it for their money A) why let someone else have it, why not post to them or to their local swo and let them investigate why it's been illegally used.

I know off topic but this really should be looked at as a top priority also having the 2 on 1 card maybe wasn't such a good idea also non pass holder with the blue patch at the top left they are trying and getting away using these also.

The inspector would presumably issue the standard fare, and would call the Gardai to seize the card I presume ??

punisher5112

I honestly don't see that happening with the way things are even when new ticket checking unit is set up.

Usual excuse oh thought it was mine or oh must have picked up wrong wallet etc etc.

What a crazy system.

If a staff member confiscates card and hands into depot and sent to social office what's the problem.

foggy_lad

punisher5112 wrote: »

I honestly don't see that happening with the way things are even when new ticket checking unit is set up.

Usual excuse oh thought it was mine or oh must have picked up wrong wallet etc etc.

What a crazy system.

If a staff member confiscates card and hands into depot and sent to social office what's the problem.

The problem is that unlike with the old pass this card is used in the post office to collect pension payments and other social welfare payments and it is not really a good idea to hand it over to a man on a bus even if he is the driver.

Would you give me your credit cards if I asked? Would your bank be happy if you just handed your card to some stranger?

punisher5112

foggy_lad wrote: »

The problem is that unlike with the old pass this card is used in the post office to collect pension payments and other social welfare payments and it is not really a good idea to hand it over to a man on a bus even if he is the driver.

Would you give me your credit cards if I asked? Would your bank be happy if you just handed your card to some stranger?

Complete different situation foggy and you know that.

Sure nobody would hand over the old pass anyway.
They would tell you to fcuk
off and walk on or off.

The bye laws are there for a reason and you accept the terms as soon as you board the bus.

Sure drivers find passes and wallets and cash etc all the time.

Don't get that argument really as if the pass is not yours you should not be using and it definitely should be confiscated.

Social should be out checking these so if nobody else can.

As said before what a terribly stupid system

foggy_lad

punisher5112 wrote: »

Complete different situation foggy and you know that.

Sure nobody would hand over the old pass anyway.
They would tell you to fcuk
off and walk on or off.

The bye laws are there for a reason and you accept the terms as soon as you board the bus.

Sure drivers find passes and wallets and cash etc all the time.

Don't get that argument really as if the pass is not yours you should not be using and it definitely should be confiscated.

Social should be out checking these so if nobody else can.

As said before what a terribly stupid system

Not such a different situation really, you use a bank card/credit card to withdraw money and the social welfare services card is used for the same purpose in the post office. Yes it should not be used by someone not named on it but it also should not be handed over to some stranger on a bus who could help them self to any payment due on the card.

punisher5112

foggy_lad wrote: »

Not such a different situation really, you use a bank card/credit card to withdraw money and the social welfare services card is used for the same purpose in the post office. Yes it should not be used by someone not named on it but it also should not be handed over to some stranger on a bus who could help them self to any payment due on the card.

Not anyone can take payment only card holder.

cdebru

foggy_lad wrote: »

The problem is that unlike with the old pass this card is used in the post office to collect pension payments and other social welfare payments and it is not really a good idea to hand it over to a man on a bus even if he is the driver.

Would you give me your credit cards if I asked? Would your bank be happy if you just handed your card to some stranger?

If you walk into a shop, and try and use a credit card that is not yours the shop can retain it, and return it to the issuer. We are not talking about taking YOUR card from YOU it is taking your card from the guy who stole your wallet or the guy you lent your card to to use fraudulently. Big difference.

foggy_lad

punisher5112 wrote: »

Not anyone can take payment only card holder.

The payment will normally be paid out to the card holder in any busy post office. The fact is that this card is just the same type of document as your passport and only Gardai and immigration are entitled to take your passport.

All this is just deflecting from the real issue here which is that Bus Eireann and Dublin Bus can't be bothered checking tickets anymore despite being top-heavy with overpaid inspectors whose job it is to check tickets!

How can anyone be happy with a service where nobody cares about fare evasion and nobody checks tickets apart from the drivers who have to do everything else too?

punisher5112

foggy_lad wrote: »

The payment will normally be paid out to the card holder in any busy post office. The fact is that this card is just the same type of document as your passport and only Gardai and immigration are entitled to take your passport.

All this is just deflecting from the real issue here which is that Bus Eireann and Dublin Bus can't be bothered checking tickets anymore despite being top-heavy with overpaid inspectors whose job it is to check tickets!

How can anyone be happy with a service where nobody cares about fare evasion and nobody checks tickets apart from the drivers who have to do everything else too?

Foggy now we have something that we totally agree on.

Couldnt have said it better myself.

I don't like been ignored or people that give absolutely no respect and am totally against fraud.
There are quite a few staff members that don't seem to care alright which I don't really understand apart from the bogus complaints that do be sent in so maybe some have given up.

cdebru

foggy_lad wrote: »

The payment will normally be paid out to the card holder in any busy post office. The fact is that this card is just the same type of document as your passport and only Gardai and immigration are entitled to take your passport.

All this is just deflecting from the real issue here which is that Bus Eireann and Dublin Bus can't be bothered checking tickets anymore despite being top-heavy with overpaid inspectors whose job it is to check tickets!

How can anyone be happy with a service where nobody cares about fare evasion and nobody checks tickets apart from the drivers who have to do everything else too?

Top heavy ? Really, most inspectors are not in revenue control, they are working in depots, or working in the central control, there are roughly about 150 inspectors about 20 are in central control, then out of the 130 left you have to divide them between 9 depots, and then spread them over shifts from 4am till 1am, and 7 days a week, so hardly top heavy, there are about 4 or 5 inspectors working in revenue control as far as I can see.
That said I would get rid of the ridiculous stance inspectors standing at a bus stop, with GPS and central control they are a waste of resources standing in the street, and maybe find an actual job for the 20 odd chief inspectors or better still just get rid of them.

stehyl15

Whats the case with yer man with the old CIE hat at Dun Laoghaire Dart Station bus stop who tells people where to wait for the bus is he an inpector or what is his job

howiya

Classy behaviour from the driver

http://www.independent.ie/irish-news/courts/passenger-humiliated-by-dublin-bus-driver-awarded-10500-in-damages-31141753.html

LXFlyer

howiya wrote: »

Classy behaviour from the driver

http://www.independent.ie/irish-news/courts/passenger-humiliated-by-dublin-bus-driver-awarded-10500-in-damages-31141753.html

I'm struggling to understand this one to be honest.


The lady came from the far side of Rush, and looking at the old outer suburban fare chart that would have applied at the time, the €2.50 LEAP/€3.05 cash fare would have expired at Swords Main Street and the fare to Airside would have been €3.50 LEAP or €4.20 cash.


Can't understand how that was not disputed by the bus company?

Spanish Eyes

Can someone tell me if the new Free Travel Pass (credit card sized with photo etc.) will be validated at the card reader on the bus?

If not, it should be, that is a sure fire way of knowing whether it is a makey uppy card!

Maybe that feature is on the way.

And sure wouldn't it give DB great stats on the number of FT journeys taken too!

foggy_lad

lxflyer wrote: »

I'm struggling to understand this one to be honest.


The lady came from the far side of Rush, and looking at the old outer suburban fare chart that would have applied at the time, the €2.50 LEAP/€3.05 cash fare would have expired at Swords Main Street and the fare to Airside would have been €3.50 LEAP or €4.20 cash.


Can't understand how that was not disputed by the bus company?

She would most likely have boarded at the Cricket club stop(3835) or at the Garda station stop(3840), Her journey was either 15 or 14 stages which at today's rates would cost €3.30 Adult cash and €2.60 Adult Leap. From this it would appear that she had paid the correct fare and the judge said that the apology from Dublin Bus had not mentioned how she had been humiliated "although she had done absolutely nothing wrong".

LXFlyer

foggy_lad wrote: »

She would most likely have boarded at the Cricket club stop(3835) or at the Garda station stop(3840), Her journey was either 15 or 14 stages which at today's rates would cost €3.30 Adult cash and €2.60 Adult Leap. From this it would appear that she had paid the correct fare and the judge said that the apology from Dublin Bus had not mentioned how she had been humiliated "although she had done absolutely nothing wrong".

Route 33 had an outer suburban fares chart at that time - those fares did not apply from beyond Swords.

As you can see from the chart below, the fare would have been the one that I quoted.

It would be different if she boarded on the Dublin side of Rush.

byrneg28

Bus Drivers seem to think they are some sort of incarnate god

I was on a bus a few months back and I usually get off at Liberty Hall (my bus turns right at Connolly), as the bus driver passed Connolly he muttered something into the speaker that was incomprehensible

Instead of turning right he proceeded over the bridge and took a route that went towards Pearse Street, with that I came down stairs and said when's the next stop? He said smartly 'wherever you want' and I said grand pull in at this bus stop, he start laughing and said 'next stop is Dame Street I cant drop you there' , I wanted to get off the bus at Liberty Hall? He goes 'ah whatever'

They frustrate me so much, pray to god a privatised service comes in

cdebru

lxflyer wrote: »

I'm struggling to understand this one to be honest.


The lady came from the far side of Rush, and looking at the old outer suburban fare chart that would have applied at the time, the €2.50 LEAP/€3.05 cash fare would have expired at Swords Main Street and the fare to Airside would have been €3.50 LEAP or €4.20 cash.


Can't understand how that was not disputed by the bus company?

Presuming she boarded near her home in woodland park then the bus driver appears to have been correct her fare of €2.50 leap only gets her to swords main street, if she boarded at swords train station then she is correct, the article just states she boarded in Rush, possible she got a lift to the station with someone and boarded there in which case she is completely correct.

http://www.dublinbus.ie/PageFiles/78/Route%2033.pdf

dublinstevie

byrneg28 wrote:

Bus Drivers seem to think they are some sort of incarnate god

byrneg28 wrote:

I was on a bus a few months back and I usually get off at Liberty Hall (my bus turns right at Connolly), as the bus driver passed Connolly he muttered something into the speaker that was incomprehensible

byrneg28 wrote:

Instead of turning right he proceeded over the bridge and took a route that went towards Pearse Street, with that I came down stairs and said when's the next stop? He said smartly 'wherever you want' and I said grand pull in at this bus stop, he start laughing and said 'next stop is Dame Street I cant drop you there' , I wanted to get off the bus at Liberty Hall? He goes 'ah whatever'

byrneg28 wrote:

They frustrate me so much, pray to god a privatised service comes in

Sounds like you were on the bus during a diversion for water protests or st patricks day so you are at fault for being thick and not realising,driver doing job correctly and just cant stop where ever you want to stop.

end of the road

byrneg28 wrote: »

Bus Drivers seem to think they are some sort of incarnate god

I was on a bus a few months back and I usually get off at Liberty Hall (my bus turns right at Connolly), as the bus driver passed Connolly he muttered something into the speaker that was incomprehensible

Instead of turning right he proceeded over the bridge and took a route that went towards Pearse Street, with that I came down stairs and said when's the next stop? He said smartly 'wherever you want' and I said grand pull in at this bus stop, he start laughing and said 'next stop is Dame Street I cant drop you there' , I wanted to get off the bus at Liberty Hall? He goes 'ah whatever'

They frustrate me so much

did you get on the right bus?

byrneg28 wrote: »

pray to god a privatised service comes in

ah yes, shur that will solve it all. that sort of thing would never happen with oh so perfect private companies right?

foggy_lad

lxflyer wrote: »

Route 33 had an outer suburban fares chart at that time - those fares did not apply from beyond Swords.

As you can see from the chart below, the fare would have been the one that I quoted.

It would be different if she boarded on the Dublin side of Rush.

Maybe the case was not put to the court properly by those acting for Dublin Bus or maybe the woman boarded at a different stop? she might have got on at the railway station or at the "Old Road" stop?

But the most likely scenario is that this was caused by having passengers tagging on at the drivers machine for some fares and at the validator for others, It sounds like this woman used the validator at the door but this only deducts the normal maximum fare but anyone requiring the outer suburban fare must tag on at the drivers machine and state their destination.

At lease it now appears that the outer suburban fare has been removed http://www.dublinbus.ie/PageFiles/11940/Route%2033%202015.pdf

howiya

lxflyer wrote: »

I'm struggling to understand this one to be honest.


The lady came from the far side of Rush, and looking at the old outer suburban fare chart that would have applied at the time, the €2.50 LEAP/€3.05 cash fare would have expired at Swords Main Street and the fare to Airside would have been €3.50 LEAP or €4.20 cash.


Can't understand how that was not disputed by the bus company?

Presumably the company would have investigated all aspects of the complaint thoroughly before offering her €7,500.

As it stands now the driver's behaviour has cost the company €10,500 plus legal fees for both sides. Hopefully the driver will be disciplined appropriately

cdebru

howiya wrote: »

Presumably the company would have investigated all aspects of the complaint thoroughly before offering her €7,500.

As it stands now the driver's behaviour has cost the company €10,500 plus legal fees for both sides. Hopefully the driver will be disciplined appropriately

Not necessarily, large companies often just pay out rather than fight their corner as they view it as more cost efficient, there may have been a lack of evidence as to where the person boarded, just because a case goes against you doesn't mean the driver did anything wrong, happens all the time.

cdebru

foggy_lad wrote: »

Maybe the case was not put to the court properly by those acting for Dublin Bus or maybe the woman boarded at a different stop? she might have got on at the railway station or at the "Old Road" stop?

But the most likely scenario is that this was caused by having passengers tagging on at the drivers machine for some fares and at the validator for others, It sounds like this woman used the validator at the door but this only deducts the normal maximum fare but anyone requiring the outer suburban fare must tag on at the drivers machine and state their destination.

At lease it now appears that the outer suburban fare has been removed http://www.dublinbus.ie/PageFiles/11940/Route%2033%202015.pdf

Which suggests that the driver saw her do this as it is mentioned that she had been told prior to this that she had to pay more, so either the driver messed up on his stages and was incorrect in stating her fare had been exceeded or there was a lack of proof as to where the person had boarded or DB did not want to get into defending the fare structure, as it may have had knock effects on the issue of fare evasion, for example if a court ruled that DB had given passengers sufficient information as to where stages are located etc

LXFlyer

howiya wrote: »

Presumably the company would have investigated all aspects of the complaint thoroughly before offering her €7,500.

As it stands now the driver's behaviour has cost the company €10,500 plus legal fees for both sides. Hopefully the driver will be disciplined appropriately

As below the law doesn't always work like that. Very often legal eagles will take the quicker solution rather than what is right.

If she boarded the bus at/near her home, then the driver was correct in his assertion that she paid the wrong fare.

The problem is that we have no indication in the article of which stop she boarded at.

cdebru wrote: »

Not necessarily, large companies often just pay out rather than fight their corner as they view it as more cost efficient, there may have been a lack of evidence as to where the person boarded, just because a case goes against you doesn't mean the driver did anything wrong, happens all the time.

punisher5112

This is why the job has gone to sh1t altogether.

Sick of it.

dfx-

byrneg28 wrote: »

Bus Drivers seem to think they are some sort of incarnate god

I was on a bus a few months back and I usually get off at Liberty Hall (my bus turns right at Connolly), as the bus driver passed Connolly he muttered something into the speaker that was incomprehensible

Instead of turning right he proceeded over the bridge and took a route that went towards Pearse Street, with that I came down stairs and said when's the next stop? He said smartly 'wherever you want' and I said grand pull in at this bus stop, he start laughing and said 'next stop is Dame Street I cant drop you there' , I wanted to get off the bus at Liberty Hall? He goes 'ah whatever'

They frustrate me so much, pray to god a privatised service comes in

A few months back, the 27 didn't turn right at Connolly anymore and the next stop would've indeed been Dame St.

n97 mini

cdebru wrote: »

Not necessarily, large companies often just pay out rather than fight their corner as they view it as more cost efficient, there may have been a lack of evidence as to where the person boarded, just because a case goes against you doesn't mean the driver did anything wrong, happens all the time.

€7,500 would be considered no small amount and would also be seen as an admission of guilt on behalf of the company.