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Webmail Problem

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  • 16-12-2014 12:03pm
    #1
    RubyK
    Registered Users Posts: 3,357 ✭✭✭


    Hi can someone help with this please.  I'm currently using eircom webmail for business, but my emails are being automatically erased after a day or so, which is proving a nightmare.  Is there some setting can hit to stop this happening?  Sorry, I'm not very computer techincal, but if anyone can help, it would be much appreciated.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    RubyK wrote: »
    Hi can someone help with this please.  I'm currently using eircom webmail for business, but my emails are being automatically erased after a day or so, which is proving a nightmare.  Is there some setting can hit to stop this happening?  Sorry, I'm not very computer techincal, but if anyone can help, it would be much appreciated.
    Hi RubyK

    That's very odd and I can understand your concern, the best advice I can offer and best route to follow with this is to contact eircoms email support department on 1530277100 (If you are an existing eircom broadband customer you can reach them on 1890260260).

    Thanks
    Al


  • Options
    #3
    RubyK
    Registered Users Posts: 3,357 ✭✭✭RubyK


    eircom: Alan wrote: »
    RubyK wrote: »
    Hi can someone help with this please.  I'm currently using eircom webmail for business, but my emails are being automatically erased after a day or so, which is proving a nightmare.  Is there some setting can hit to stop this happening?  Sorry, I'm not very computer techincal, but if anyone can help, it would be much appreciated.
    Hi RubyK

    That's very odd and I can understand your concern, the best advice I can offer and best route to follow with this is to contact eircoms email support department on 1530277100 (If you are an existing eircom broadband customer you can reach them on 1890260260).

    Thanks
    Al
    Thanks Alan, I have spoken to tech support at Eircom.  It's very strange, and they are a bit baffled by it.  I have an IT guy calling to have a look today.  


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    RubyK wrote: »
    eircom: Alan wrote: »
    RubyK wrote: »
    Hi can someone help with this please.  I'm currently using eircom webmail for business, but my emails are being automatically erased after a day or so, which is proving a nightmare.  Is there some setting can hit to stop this happening?  Sorry, I'm not very computer techincal, but if anyone can help, it would be much appreciated.
    Hi RubyK

    That's very odd and I can understand your concern, the best advice I can offer and best route to follow with this is to contact eircoms email support department on 1530277100 (If you are an existing eircom broadband customer you can reach them on 1890260260).

    Thanks
    Al
    Thanks Alan, I have spoken to tech support at Eircom.  It's very strange, and they are a bit baffled by it.  I have an IT guy calling to have a look today.  
    Yes it does sound very odd indeed RubyK

    Hope this is resolved for you soon

    Al


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    #5
    MrVestek
    Registered Users Posts: 9,216 ✭✭✭MrVestek


    Do you have any clients such as Outlook hooked up to your account and you're currently trying to view the email from webmail? 

    Some clients actually download the emails and erase them from the server when they're done so if they're in Outlook they may not necessarily be on the email server anymore. 

    This might help. 


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    MrVestek wrote: »
    Do you have any clients such as Outlook hooked up to your account and you're currently trying to view the email from webmail? 

    Some clients actually download the emails and erase them from the server when they're done so if they're in Outlook they may not necessarily be on the email server anymore. 

    This might help. 
    Thanks for the above advice MrVestek - appreciate your input here

    Al


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    #7
    RubyK
    Registered Users Posts: 3,357 ✭✭✭RubyK


    eircom: Alan wrote: »
    MrVestek wrote: »
    Do you have any clients such as Outlook hooked up to your account and you're currently trying to view the email from webmail? 

    Some clients actually download the emails and erase them from the server when they're done so if they're in Outlook they may not necessarily be on the email server anymore. 

    This might help. 
    Thanks for the above advice MrVestek - appreciate your input here

    Al
    Thanks MrVestek, Outlook hasn't been working, so I've been using Eircom instead.  Yesterdays mails are still there today, but getting someone to install a new version of outlook 2013 today, so hopefully that will be the end of my woes.  Thanks for all the help.


  • Options
    #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    RubyK wrote: »
    eircom: Alan wrote: »
    MrVestek wrote: »
    Do you have any clients such as Outlook hooked up to your account and you're currently trying to view the email from webmail? 

    Some clients actually download the emails and erase them from the server when they're done so if they're in Outlook they may not necessarily be on the email server anymore. 

    This might help. 
    Thanks for the above advice MrVestek - appreciate your input here

    Al
    Thanks MrVestek, Outlook hasn't been working, so I've been using Eircom instead.  Yesterdays mails are still there today, but getting someone to install a new version of outlook 2013 today, so hopefully that will be the end of my woes.  Thanks for all the help.
    Do hope it's sorted for you soon MrVestek -

    Al


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