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Terribly dissatisfied with eircom right now.

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Comments

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    #62
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Al Capwned wrote: »
    Thank you.
    You're welcome Al Capwned - apologies for these delays

    Cheers
    Al


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    #63
    Al Capwned
    Registered Users Posts: 5,721 ✭✭✭Al Capwned


    Guess what.......

    There's an email gone to emobile customer care (info@meteor.ie) this evening.....

    The data add ons have kept repeating monthly since January (total cost €150) despite an assurance from the eMobile customer care agent that I was speaking to that they would lapse at the end of my billing period. 

    And. AND. I've been told by eMobile customer care that I am not entitled to a refund. Give me strength.


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    #64
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Al Capwned wrote: »
    Guess what.......

    There's an email gone to emobile customer care (info@meteor.ie) this evening.....

    The data add ons have kept repeating monthly since January (total cost €150) despite an assurance from the eMobile customer care agent that I was speaking to that they would lapse at the end of my billing period. 

    And. AND. I've been told by eMobile customer care that I am not entitled to a refund. Give me strength.
    Hi Al
    if you were promised that they would lapse we can certainly chase for you. Can you PM me with confirmation of eMobile a/c number?
    I can pass this on to eMobile customer care and get back to you. Apologies for any mix up.
    Tony


  • Options
    #65
    Al Capwned
    Registered Users Posts: 5,721 ✭✭✭Al Capwned


    eircom: Tony wrote: »
    Al Capwned wrote: »
    Guess what.......

    There's an email gone to emobile customer care (info@meteor.ie) this evening.....

    The data add ons have kept repeating monthly since January (total cost €150) despite an assurance from the eMobile customer care agent that I was speaking to that they would lapse at the end of my billing period. 

    And. AND. I've been told by eMobile customer care that I am not entitled to a refund. Give me strength.
    Hi Al
    if you were promised that they would lapse we can certainly chase for you. Can you PM me with confirmation of eMobile a/c number?
    I can pass this on to eMobile customer care and get back to you. Apologies for any mix up.
    Tony
    I absolutely was Tony. Without question.
    I'll pm you there now.


  • Options
    #66
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Al Capwned wrote: »
    eircom: Tony wrote: »
    Al Capwned wrote: »
    Guess what.......

    There's an email gone to emobile customer care (info@meteor.ie) this evening.....

    The data add ons have kept repeating monthly since January (total cost €150) despite an assurance from the eMobile customer care agent that I was speaking to that they would lapse at the end of my billing period. 

    And. AND. I've been told by eMobile customer care that I am not entitled to a refund. Give me strength.
    Hi Al
    if you were promised that they would lapse we can certainly chase for you. Can you PM me with confirmation of eMobile a/c number?
    I can pass this on to eMobile customer care and get back to you. Apologies for any mix up.
    Tony
    I absolutely was Tony. Without question.
    I'll pm you there now.
    Thanks Al Capwned.
    I have the details and have asked eMobile care to have a look at this. I will be back to you as soon as I can.
    Tony


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    #67
    Al Capwned
    Registered Users Posts: 5,721 ✭✭✭Al Capwned


    eircom: Tony wrote: »
    Thanks Al Capwned.
    I have the details and have asked eMobile care to have a look at this. I will be back to you as soon as I can.
    Tony
    Any news on this for me Tony - the agent that I spoke to initially gave me a @meteor address to send my initial complaint to, and I had a reply from there yesterday advising me to send it to an @emobile.ie address.
    Can you see if there's been any movement please?

    Thanks, 
    Alan.


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    #68
    Al Capwned
    Registered Users Posts: 5,721 ✭✭✭Al Capwned


    Bump.


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