Terribly dissatisfied with eircom right now.

Al Capwned

eircom: Tony wrote: »

Al Capwned wrote: »

1 week Alan.

Apologies for delay there Al Capwned, I can see Al has escalated thsi to our credit section. I will chase them again today.
I will be back later today or tomorrow with update.
Tony

Today or Tomorrow Alan?
On the 16th of February.....

And not a jot since.....
Hard to believe that this thread is not being noticed by one of the reps on here.

eircom: Alan

Al Capwned wrote: »

Yet another day gone without any contact from Eircom. My patience is wearing thin.....

Hi Al Capwned

I'm aware of the delays with a response to the data charges request and apologise for this.

I can confirm now that a further credit of €35.97 (for additional data subscriptions) + €2.58 (for additional data usage)

THis is a total of €38.55 (€47.41) which will display as credit of your next eircom bill

Thanks
Al

Al Capwned

Never happened Alan. 
My bill does not have this credit shown........

Please investigate and tell me why.

eircom: Tony

Al Capwned wrote: »

Never happened Alan. 
My bill does not have this credit shown........

Please investigate and tell me why.

Hi Al
we can look into this and be back to you soon. We had confirmation that these would be applied.
Tony

jobeenfitz

I had problems with Eircom from the start of new contract last year, I contacted Eircom many times on the phone and got the kind of runaround your getting here. I just decided that I would run down contract and then get out. I also tried this method online. I am not just picking on Eircom, a lot of thes utility companies are full of bulzhit or just don't know what they are saying when you contact them. Once your signed up to a contract they don't care imo.

eircom: Tony

jobeenfitz wrote: »

I had problems with Eircom from the start of new contract last year, I contacted Eircom many times on the phone and got the kind of runaround your getting here. I just decided that I would run down contract and then get out. I also tried this method online. I am not just picking on Eircom, a lot of thes utility companies are full of bulzhit or just don't know what they are saying when you contact them. Once your signed up to a contract they don't care imo.

Hi jobeenfitz
sorry that this is your impression and I can assure you that we do realise the value of our contracted customers.
If you would like to PM me with your details I can follow up on those issues and do promise that we will investigate and update you.  Hopefully we can do something to change your impression.
Tony

jobeenfitz

eircom: Tony wrote: »

jobeenfitz wrote: »

I had problems with Eircom from the start of new contract last year, I contacted Eircom many times on the phone and got the kind of runaround your getting here. I just decided that I would run down contract and then get out. I also tried this method online. I am not just picking on Eircom, a lot of thes utility companies are full of bulzhit or just don't know what they are saying when you contact them. Once your signed up to a contract they don't care imo.

Hi jobeenfitz
sorry that this is your impression and I can assure you that we do realise the value of our contracted customers.
If you would like to PM me with your details I can follow up on those issues and do promise that we will investigate and update you.  Hopefully we can do something to change your impression.
Tony

Thanks Tony but I went through enough torture last year, and I accept that you are being genuine but I aint making a complaint again about my issue of last year. Just here to share my unhappy experience and bittch a little.

Al Capwned

eircom: Tony wrote: »

Al Capwned wrote: »

Never happened Alan. 
My bill does not have this credit shown........

Please investigate and tell me why.

Hi Al
we can look into this and be back to you soon. We had confirmation that these would be applied.
Tony

Look forward to hearing from you soon Tony.
Thanks.

eircom: Alan

Al Capwned wrote: »

eircom: Tony wrote: »

Al Capwned wrote: »

Never happened Alan. 
My bill does not have this credit shown........

Please investigate and tell me why.

Hi Al
we can look into this and be back to you soon. We had confirmation that these would be applied.
Tony

Look forward to hearing from you soon Tony.
Thanks.

Hi Al Capwned

Apologies for this, the credit was left awaiting authorisation however we have had full authorisation from credit management today and the €47.41 has now been taken off your outstanding amount.

Thanks
AL

Al Capwned

Thank you.

eircom: Alan

Al Capwned wrote: »

Thank you.

You're welcome Al Capwned - apologies for these delays

Cheers
Al

Al Capwned

Guess what.......

There's an email gone to emobile customer care (info@meteor.ie) this evening.....

The data add ons have kept repeating monthly since January (total cost €150) despite an assurance from the eMobile customer care agent that I was speaking to that they would lapse at the end of my billing period. 

And. AND. I've been told by eMobile customer care that I am not entitled to a refund. Give me strength.

eircom: Tony

Al Capwned wrote: »

Guess what.......

There's an email gone to emobile customer care (info@meteor.ie) this evening.....

The data add ons have kept repeating monthly since January (total cost €150) despite an assurance from the eMobile customer care agent that I was speaking to that they would lapse at the end of my billing period. 

And. AND. I've been told by eMobile customer care that I am not entitled to a refund. Give me strength.

Hi Al
if you were promised that they would lapse we can certainly chase for you. Can you PM me with confirmation of eMobile a/c number?
I can pass this on to eMobile customer care and get back to you. Apologies for any mix up.
Tony

Al Capwned

eircom: Tony wrote: »

Al Capwned wrote: »

Guess what.......

There's an email gone to emobile customer care (info@meteor.ie) this evening.....

The data add ons have kept repeating monthly since January (total cost €150) despite an assurance from the eMobile customer care agent that I was speaking to that they would lapse at the end of my billing period. 

And. AND. I've been told by eMobile customer care that I am not entitled to a refund. Give me strength.

Hi Al
if you were promised that they would lapse we can certainly chase for you. Can you PM me with confirmation of eMobile a/c number?
I can pass this on to eMobile customer care and get back to you. Apologies for any mix up.
Tony

I absolutely was Tony. Without question.
I'll pm you there now.

eircom: Tony

Al Capwned wrote: »

eircom: Tony wrote: »

Al Capwned wrote: »

Guess what.......

There's an email gone to emobile customer care (info@meteor.ie) this evening.....

The data add ons have kept repeating monthly since January (total cost €150) despite an assurance from the eMobile customer care agent that I was speaking to that they would lapse at the end of my billing period. 

And. AND. I've been told by eMobile customer care that I am not entitled to a refund. Give me strength.

Hi Al
if you were promised that they would lapse we can certainly chase for you. Can you PM me with confirmation of eMobile a/c number?
I can pass this on to eMobile customer care and get back to you. Apologies for any mix up.
Tony

I absolutely was Tony. Without question.
I'll pm you there now.

Thanks Al Capwned.
I have the details and have asked eMobile care to have a look at this. I will be back to you as soon as I can.
Tony

Al Capwned

eircom: Tony wrote: »

Thanks Al Capwned.
I have the details and have asked eMobile care to have a look at this. I will be back to you as soon as I can.
Tony

Any news on this for me Tony - the agent that I spoke to initially gave me a @meteor address to send my initial complaint to, and I had a reply from there yesterday advising me to send it to an @emobile.ie address.
Can you see if there's been any movement please?

Thanks, 
Alan.

Al Capwned

Bump.