Terribly dissatisfied with eircom right now.

Al Capwned

dub45 wrote: »

I can imagine but other people read these threads too:

I'd really hope they do too.

But I'd hate for the events of the last month concerning my account to be swamped or lost under other issues that aren't part of my complaint, and that could perhaps merit a thread of their own if ya get me. 


Hope I dont sound like a selfish git by saying that, by the way. Honestly don't mean to. 

Al Capwned

I really thought this would have seen some movement today.
Very disappointed

Al Capwned

Soooo.

Anything happening today Reps?

Deenie123

Nah, they're just hoping you'll go away and if you don't, and you keep pressing for an answer, they'll get a mod to ban you and buy them a bit more time. Standard form behaviour, look back at the threads here and you'll see it's happened before

Al Capwned

I'm not going away, but neither am I going to do anything that will get me banned.

I'm a reasonable and patient person and I have faith in the reps, let's give them a chance to get an answer for me. 
There are further steps I can take, such as regulatory bodies etc, but I'd prefer to deal directly with Eircom. 

eircom: Alan

Al Capwned wrote: »

I'm not going away, but neither am I going to do anything that will get me banned.

I'm a reasonable and patient person and I have faith in the reps, let's give them a chance to get an answer for me. 
There are further steps I can take, such as regulatory bodies etc, but I'd prefer to deal directly with Eircom. 

[font=Times New Roman","serif]Hi Al Capwned

You had confirmed in the recent posts that the broadband is now operational, I have looked in to this and I can also see that you are now back online.

Ultimately there were a number of issues created by the disappointing level of support and service offered in the follow up to the wrongful closure of your account. The cease of your account (and posting of letter on the 4^th ) was a result of the agreed payment plan not being logged and I apologise for the inconvenience this has caused.[/font]
[font=Times New Roman","serif]In attempts to restore your account a PSTN line was firstly established (as required for broadband) and unfortunately technical issues in restoring the broadband occurred, ultimately I will be unable to offer you full technical reasoning for the delays in restoring your broadband however there was issues surrounding unavailability of broadband ports at the exchange.[/font]
[font=Times New Roman","serif]The lady should not have advised you that the issues were created by weather. I cannot offer you a reason why she advised you on this but I can confirm this will be looked in to based on the call handling records of your account and treated internally. The most I can do fo[/font]
[font=Times New Roman","serif]Taking over a port is not a manual task and I’ll be unable to offer you further infrastructural details but I can assure you nobody went to the exchange to manually pull out an cables or ports.[/font]
[font=Times New Roman","serif]It is clear that this has created a lot of inconvenience and disappointment for which I would like to express sincere apologies for, I’m glad to see that service is now fully restored.[/font]
[font=Times New Roman","serif] [/font][font=Times New Roman","serif]Should you require further explanations on the errors made you are free to log an official complaint with eircom on free phone 1901 or via the compliance regulator on 1890 229668[/font]
[font=Times New Roman","serif]Thank you[/font]
[font=Times New Roman","serif] [/font]
[font=Times New Roman","serif]Al[/font]

Al Capwned

eircom: Alan wrote: »

Al Capwned wrote: »

I'm not going away, but neither am I going to do anything that will get me banned.

I'm a reasonable and patient person and I have faith in the reps, let's give them a chance to get an answer for me. 
There are further steps I can take, such as regulatory bodies etc, but I'd prefer to deal directly with Eircom. 

Hi Al Capwned

You had confirmed in the recent posts that the broadband is now operational, I have looked in to this and I can also see that you are now back online.

Ultimately there were a number of issues created by the disappointing level of support and service offered in the follow up to the wrongful closure of your account. The cease of your account (and posting of letter on the 4^th ) was a result of the agreed payment plan not being logged and I apologise for the inconvenience this has caused.
In attempts to restore your account a PSTN line was firstly established (as required for broadband) and unfortunately technical issues in restoring the broadband occurred, ultimately I will be unable to offer you full technical reasoning for the delays in restoring your broadband however there was issues surrounding unavailability of broadband ports at the exchange.
The lady should not have advised you that the issues were created by weather. I cannot offer you a reason why she advised you on this but I can confirm this will be looked in to based on the call handling records of your account and treated internally. The most I can do fo
Taking over a port is not a manual task and I’ll be unable to offer you further infrastructural details but I can assure you nobody went to the exchange to manually pull out an cables or ports.
It is clear that this has created a lot of inconvenience and disappointment for which I would like to express sincere apologies for, I’m glad to see that service is now fully restored.
 Should you require further explanations on the errors made you are free to log an official complaint with eircom on free phone 1901 or via the compliance regulator on 1890 229668
Thank you
 
Al

Listen Al, tbh I dont want to get into a long winded thing, getting 3rd parties involved and the likes....

Yes the service is fully restored, but you have not responded about either the outstanding balance, or the additional charges on my most recent bill. 

I thank you for your time in replying, but would appreciate your thoughts on this also. 

THanks, 
ALan 

eircom: Alan

Al Capwned wrote: »

eircom: Alan wrote: »

Al Capwned wrote: »

I'm not going away, but neither am I going to do anything that will get me banned.

I'm a reasonable and patient person and I have faith in the reps, let's give them a chance to get an answer for me. 
There are further steps I can take, such as regulatory bodies etc, but I'd prefer to deal directly with Eircom. 

Hi Al Capwned

You had confirmed in the recent posts that the broadband is now operational, I have looked in to this and I can also see that you are now back online.

Ultimately there were a number of issues created by the disappointing level of support and service offered in the follow up to the wrongful closure of your account. The cease of your account (and posting of letter on the 4^th ) was a result of the agreed payment plan not being logged and I apologise for the inconvenience this has caused.
In attempts to restore your account a PSTN line was firstly established (as required for broadband) and unfortunately technical issues in restoring the broadband occurred, ultimately I will be unable to offer you full technical reasoning for the delays in restoring your broadband however there was issues surrounding unavailability of broadband ports at the exchange.
The lady should not have advised you that the issues were created by weather. I cannot offer you a reason why she advised you on this but I can confirm this will be looked in to based on the call handling records of your account and treated internally. The most I can do fo
Taking over a port is not a manual task and I’ll be unable to offer you further infrastructural details but I can assure you nobody went to the exchange to manually pull out an cables or ports.
It is clear that this has created a lot of inconvenience and disappointment for which I would like to express sincere apologies for, I’m glad to see that service is now fully restored.
 Should you require further explanations on the errors made you are free to log an official complaint with eircom on free phone 1901 or via the compliance regulator on 1890 229668
Thank you
 
Al

Listen Al, tbh I dont want to get into a long winded thing, getting 3rd parties involved and the likes....

Yes the service is fully restored, but you have not responded about either the outstanding balance, or the additional charges on my most recent bill. 

I thank you for your time in replying, but would appreciate your thoughts on this also. 

THanks, 
ALan 

I will investigate the charges you have mentioned above and get back to you as soon as possible.

Thanks
Al

Al Capwned

It's a week now Alan, and no reply, and in the meantime, I've had a bill from eMobile that I am sure you can investigate also for me. 
You'll see my issue when you see the bill. It is very obvious.

I dont accept that this should take this long.

eircom: Alan

Al Capwned wrote: »

It's a week now Alan, and no reply, and in the meantime, I've had a bill from eMobile that I am sure you can investigate also for me. 
You'll see my issue when you see the bill. It is very obvious.

I dont accept that this should take this long.

Hi Al Capwned

I have received confirmation that the additional charges wrongly requested (148.13 ex vat) have now been credited to your eircom account and will appear in your next bill.

If you would like to PM me your emobile account number or NUmber & PIN (including details of the issues) I will request an eMobile representative to look in to this for you


Thanks
Al

Al Capwned

Alan, I pm'd you in the past couple of days (maybe yesterday or Tuesday) with my details. 

I'd appreciate a reply as soon as you can, thanks. 

Al Capwned

Well Alan. Anything on this today?

Al Capwned

Hoping to hear from someone tomorrow Alan.

eircom: Alan

Al Capwned wrote: »

Hoping to hear from someone tomorrow Alan.

Hi Al Capwned

Your request has been escalated to emobile credit management and as soon as I have an update I'll let you know.

Thanks

Al

Al Capwned

eircom: Alan wrote: »

Al Capwned wrote: »

Hoping to hear from someone tomorrow Alan.

Hi Al Capwned

Your request has been escalated to emobile credit management and as soon as I have an update I'll let you know.

Thanks

Al

Ok thanks, 

I'd appreciate if you made it clear to them that the reason for the extra data add-ons for the month of december was because I wanted to maintain an internet connection over the christmans period after the cock ups with my eircom broadband.

Many thanks, Alan. 

Al Capwned

1 week Alan.

eircom: Tony

Al Capwned wrote: »

1 week Alan.

Apologies for delay there Al Capwned, I can see Al has escalated thsi to our credit section. I will chase them again today.
I will be back later today or tomorrow with update.
Tony

Al Capwned

eircom: Tony wrote: »

Al Capwned wrote: »

1 week Alan.

Apologies for delay there Al Capwned, I can see Al has escalated thsi to our credit section. I will chase them again today.
I will be back later today or tomorrow with update.
Tony

Another week.....

Al Capwned

And another 4 days.......

Al Capwned

Bump.

Al Capwned

eircom: Tony wrote: »

Al Capwned wrote: »

1 week Alan.

Apologies for delay there Al Capwned, I can see Al has escalated thsi to our credit section. I will chase them again today.
I will be back later today or tomorrow with update.
Tony

Today or Tomorrow Alan?
On the 16th of February.....

And not a jot since.....
Hard to believe that this thread is not being noticed by one of the reps on here.

eircom: Alan

Al Capwned wrote: »

Yet another day gone without any contact from Eircom. My patience is wearing thin.....

Hi Al Capwned

I'm aware of the delays with a response to the data charges request and apologise for this.

I can confirm now that a further credit of €35.97 (for additional data subscriptions) + €2.58 (for additional data usage)

THis is a total of €38.55 (€47.41) which will display as credit of your next eircom bill

Thanks
Al

Al Capwned

Never happened Alan. 
My bill does not have this credit shown........

Please investigate and tell me why.

eircom: Tony

Al Capwned wrote: »

Never happened Alan. 
My bill does not have this credit shown........

Please investigate and tell me why.

Hi Al
we can look into this and be back to you soon. We had confirmation that these would be applied.
Tony

jobeenfitz

I had problems with Eircom from the start of new contract last year, I contacted Eircom many times on the phone and got the kind of runaround your getting here. I just decided that I would run down contract and then get out. I also tried this method online. I am not just picking on Eircom, a lot of thes utility companies are full of bulzhit or just don't know what they are saying when you contact them. Once your signed up to a contract they don't care imo.

eircom: Tony

jobeenfitz wrote: »

I had problems with Eircom from the start of new contract last year, I contacted Eircom many times on the phone and got the kind of runaround your getting here. I just decided that I would run down contract and then get out. I also tried this method online. I am not just picking on Eircom, a lot of thes utility companies are full of bulzhit or just don't know what they are saying when you contact them. Once your signed up to a contract they don't care imo.

Hi jobeenfitz
sorry that this is your impression and I can assure you that we do realise the value of our contracted customers.
If you would like to PM me with your details I can follow up on those issues and do promise that we will investigate and update you.  Hopefully we can do something to change your impression.
Tony

jobeenfitz

eircom: Tony wrote: »

jobeenfitz wrote: »

I had problems with Eircom from the start of new contract last year, I contacted Eircom many times on the phone and got the kind of runaround your getting here. I just decided that I would run down contract and then get out. I also tried this method online. I am not just picking on Eircom, a lot of thes utility companies are full of bulzhit or just don't know what they are saying when you contact them. Once your signed up to a contract they don't care imo.

Hi jobeenfitz
sorry that this is your impression and I can assure you that we do realise the value of our contracted customers.
If you would like to PM me with your details I can follow up on those issues and do promise that we will investigate and update you.  Hopefully we can do something to change your impression.
Tony

Thanks Tony but I went through enough torture last year, and I accept that you are being genuine but I aint making a complaint again about my issue of last year. Just here to share my unhappy experience and bittch a little.

Al Capwned

eircom: Tony wrote: »

Al Capwned wrote: »

Never happened Alan. 
My bill does not have this credit shown........

Please investigate and tell me why.

Hi Al
we can look into this and be back to you soon. We had confirmation that these would be applied.
Tony

Look forward to hearing from you soon Tony.
Thanks.

eircom: Alan

Al Capwned wrote: »

eircom: Tony wrote: »

Al Capwned wrote: »

Never happened Alan. 
My bill does not have this credit shown........

Please investigate and tell me why.

Hi Al
we can look into this and be back to you soon. We had confirmation that these would be applied.
Tony

Look forward to hearing from you soon Tony.
Thanks.

Hi Al Capwned

Apologies for this, the credit was left awaiting authorisation however we have had full authorisation from credit management today and the €47.41 has now been taken off your outstanding amount.

Thanks
AL

Al Capwned

Thank you.