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Transferring Calls with Cisco IP Phones

  • 22-12-2014 12:58pm
    #1
    yorkie727
    Closed Accounts Posts: 12 ✭


    Hi

    The phone I'm using is a Cisco IP Phone SPA504G.

    The issue is that when I'm in the middle of transferring a call and a 2nd incoming call would come through, I can't complete the transfer.

    I either answer the 2nd call tell them customer to wait or I have to ignore the call.

    Does anyone know if there is a setting on the phone, that I can complete the 1st call while the 2nd call waits until I have my 1st call complete.

    Regards
    Yorkie
    Tagged:


Comments

  • #2
    domeld
    Registered Users, Registered Users 2 Posts: 322 ✭✭domeld


    You can disable call waiting, or in phone configuration you change line navigation from per call to per line


  • #3
    yorkie727
    Closed Accounts Posts: 12 ✭yorkie727


    That did the trick thanks domeld :)


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