iPhone app not working at the moment

blade1

As the title says 

Bank of Ireland: Alison

Hi blade1

Thanks for getting in touch today.

We are aware some customers are experiencing slow response times on the mobile app.

We're working to have this resolved asap. As soon as we've a further update, we'll certainly let you know. Just to also mention, our main  website www.365online.com is fully operational.

Thanks again
Alison

blade1

Why is the app so bad lately?
Not working last week!
Not working yesterday!
Gone again today!

Bank of Ireland: Tara

Hi blade1,

Thanks for your post.

We are aware some customers experienced slow response times, when logging on to the Mobile App, for a short time this morning and on the 23rd December. We have had no reports of this yesterday. This is under investigation with our Mobile Team.

The Mobile Team have advised the App is now fully operational. Apologies for any inconvenience this may have caused. 

Thanks
Tara

blade1

Thanks Tara but it is still not working.

Bank of Ireland: Tara

Hi blade1,

We're sorry to hear this. We'll raise this as a matter of urgency with the Mobile Team. 

Thanks
Tara

blade1

Eventually logged on just now.
Incredibly slow though.
Took about 3 minutes to log in.

Jamie___Hogan

The iPhone version is still not available. 

jimmynokia

Android app is the same oh and there is still no windows phone app..

Bank of Ireland: Sarah

Hi all,

Our mobile app should now be operating as normal. Apologies for any inconvenience caused.

Thanks,
Sarah

jimmynokia

Bank of Ireland: Sarah wrote: »

Hi all,

Our mobile app should now be operating as normal. Apologies for any inconvenience caused.

Thanks,
Sarah

Yeah it's working now so my payments are late, what's the story on a Windows and phone app then.?

Bank of Ireland: Sarah

jimmynokia wrote: »

Bank of Ireland: Sarah wrote: »

Hi all,

Our mobile app should now be operating as normal. Apologies for any inconvenience caused.

Thanks,
Sarah

Yeah it's working now so my payments are late, what's the story on a Windows and phone app then.?

Hi jimmynokia,

We have no immediate plans for a Windows phone app, however we will be sure to advise customers if we receive an update on this. You can view an explanation on this on our Mobile app Q&A we held earlier in 2014 with Jonathan of our Mobile team here.

If you need help with any other query, please do not hesitate to contact us.

Thanks,
Sarah

jimmynokia

Ok well thats good news i guess.thanks for the reply.