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Astec 63DV Telecom Error with UPC

  • 24-12-2014 11:59am
    #1
    sharkman
    Moderators, Technology & Internet Moderators Posts: 6,525 Mod ✭✭✭✭


    Just going to throw this out there to see if anyone has any ideas .

    Had Colm(Lostcoolkid) have a look at the alarm for me but we couldn't get the dialout to work . The line is live to the panel and it goes through the test sequence and believes it is dialing out (but isn't) and then hangs waiting for the reply from called number . I believe this is correct , Colm feel free to correct me if I'm wrong .

    Just thought someone may have had this same problem with UPC BB and the Astec 63DV .


Comments

  • #2
    fred funk }{
    Registered Users, Registered Users 2 Posts: 6,827 ✭✭✭fred funk }{


    Does the phone it's trying to call actually ring?


  • #3
    sharkman
    Moderators, Technology & Internet Moderators Posts: 6,525 Mod ✭✭✭✭sharkman


    fred funk }{ wrote: »
    Does the phone it's trying to call actually ring?

    No , Thats the problem .


  • #4
    fred funk }{
    Registered Users, Registered Users 2 Posts: 6,827 ✭✭✭fred funk }{


    Do you have engineer access?


  • #5
    sharkman
    Moderators, Technology & Internet Moderators Posts: 6,525 Mod ✭✭✭✭sharkman


    fred funk }{ wrote: »
    Do you have engineer access?

    I do indeed Fred , any ideas?


  • #6
    fred funk }{
    Registered Users, Registered Users 2 Posts: 6,827 ✭✭✭fred funk }{


    Go into the dialler menu by pressing 98 in engineer menu.Then press 30 then 1 and the dialler will try ring the first number programmed into the system.

    On screen it should start off c1 then c2 c3 c4 c5 but yours won't get to c5 as you're having problems. Tell me where yours get a to


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  • #7
    sharkman
    Moderators, Technology & Internet Moderators Posts: 6,525 Mod ✭✭✭✭sharkman


    Thats correct Fred , it gets as far as C4 and hangs for a while then I get F3 error .


  • #8
    sharkman
    Moderators, Technology & Internet Moderators Posts: 6,525 Mod ✭✭✭✭sharkman


    Forgot to mention that if I pick up the phone at this stage you can hear the outgoing message .


  • #9
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Having gone over this with you. The only thing further I would try is defaulting the panel & dialler.


  • #10
    sharkman
    Moderators, Technology & Internet Moderators Posts: 6,525 Mod ✭✭✭✭sharkman


    KoolKid wrote: »
    Having gone over this with you. The only thing further I would try is defaulting the panel & dialler.

    I'll try that in a day or two .


  • #11
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Do a hard default.
    Turn off engineer lock & remove factory link & battery link.


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