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Positive MS customer support

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  • 25-12-2014 6:18pm
    #1
    DeSelby83
    Registered Users Posts: 2,575 ✭✭✭


    Just wanted to share some good news from microsoft support today. I returned home where my xbox 360 is and decided id pick up titanfall for the week im here. I got a 14 day gold trial so i could get it at the discount. I put in the code and purchased titanfall but it cost me €49.99 which i didn't realise until after i paid for it. Purely my own fault. I contacted the ms support immediately to see if i could get a refund. They told me the trial didnt work because its only for first time gold users. I asked then could i get a refund. Not only did they refund me but they also gave me titanfall as a holiday gift. Very impressed with their customer service.


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    #2
    rizzla
    Registered Users Posts: 2,936 ✭✭✭rizzla


    I dealt with em once before. Very positive experience too. Puts some other companies customer services to shame.


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    #3
    Drexel
    Registered Users Posts: 3,500 ✭✭✭Drexel


    Dealing with them for RRoD they were very decent. But they had to be for that I suppose. Had to get two different xboxs fixed and the second time mirrors edge was in the box. Was a bit strange. Just the disc of the game in a paper pouch. No game box.

    Maybe it was a mistake and it was the game they were using to test!!


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    #4
    ch750536
    Registered Users Posts: 3,736 ✭✭✭ch750536


    I had a really bad experience this month. Was told my replacement would be 3 days, 8 days, 8 working days, 10 working days, this friday, 100% monday, 20 working days & finally, 'not sure'. Sent it to them 25th Nov.

    It turned up xmas eve, luckily.


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    #5
    DARK-KNIGHT
    Registered Users Posts: 10,216 ✭✭✭✭DARK-KNIGHT


    ch750536 wrote: »
    I had a really bad experience this month. Was told my replacement would be 3 days, 8 days, 8 working days, 10 working days, this friday, 100% monday, 20 working days & finally, 'not sure'. Sent it to them 25th Nov.

    It turned up xmas eve, luckily.
    MUST HAVE BEEN OUT OF WARANTEE? any time i have dealt with them they are like return to store asap and get a replacement


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    #6
    dreamers75
    Registered Users Posts: 20,558 ✭✭✭✭dreamers75


    Same had an issue with W7 key (installed it too many times) they sorted it in about 2 minutes which was nice.


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