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Samsung S4 Free Battery Replacement?

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  • 28-12-2014 2:40pm
    #1
    Johntm
    Registered Users Posts: 156 ✭✭


    Hi, Have my samsung s4 here and the battery is draining fast and rebooting when it wants.
    I've read about samsung replacing the bad batch of batteries for free but was wondering how do I go about it.
    The phone was brand new but an unwanted upgrade so wasn't bought from a shop.
    I'm with meteor but it was originally a three phone.

    Ive seen stuff online about sending it to fonemenders but they seem to have ceased trading

    Any help would be great


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    #2
    K.Flyer
    Registered Users Posts: 8,565 ✭✭✭K.Flyer


    Contact Samsung on 0818717100 and ask them if your phone battery is covered by the warranty.
    Or drop into your nearest Samsung Store and talk to a member of staff.


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    #3
    Johntm
    Registered Users Posts: 156 ✭✭Johntm


    K.Flyer wrote: »
    Contact Samsung on 0818717100 and ask them if your phone battery is covered by the warranty.
    Or drop into your nearest Samsung Store and talk to a member of staff.

    Thanks I'll get onto them and see, do you know of any samsung stores? Cant seem to find any online either


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    #4
    K.Flyer
    Registered Users Posts: 8,565 ✭✭✭K.Flyer


    The only one that I know is in the Dundrum shopping centre in Dublin. I am sure there are more. If that one is not near you Samsung will advise you where the nearest one is. Or you could phone the one in Dundrum  01 298 7742 to find out where a nearer store is.


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    #5
    Daire92
    Registered Users Posts: 15 ✭Daire92


    The phone will have to be sent away under warrant if you bring it to a Samsung store, don't expect to be handed a battery on the day. Can take up to 10 days for it to be returned with a new battery.


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    #6
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    K.Flyer wrote: »
    The only one that I know is in the Dundrum shopping centre in Dublin. I am sure there are more. If that one is not near you Samsung will advise you where the nearest one is. Or you could phone the one in Dundrum  01 298 7742 to find out where a nearer store is.

    That's done in a partnership with Carphone Warehouse isn't it?


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    #7
    K.Flyer
    Registered Users Posts: 8,565 ✭✭✭K.Flyer


    It is, I have a Note 2 which decided to transform itself into an expensive paperweight two weeks ago. Rather than go back to Meteor I phoned Samsung and they said that I can do everything through the Carphone Warehouse / Samsung store.


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    #8
    Johntm
    Registered Users Posts: 156 ✭✭Johntm


    Thanks for the info, was busy today so ill try get them on the phone tomorrow. Cheers


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    #9
    Alanstrainor
    Registered Users Posts: 23,157 ✭✭✭✭Alanstrainor


    Daire92 wrote: »
    The phone will have to be sent away under warrant if you bring it to a Samsung store, don't expect to be handed a battery on the day. Can take up to 10 days for it to be returned with a new battery.

    Phonemenders in Sandyford handed me a battery on the day....


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    #10
    Johntm
    Registered Users Posts: 156 ✭✭Johntm


    Alanstrainor wrote: »
    Phonemenders in Sandyford handed me a battery on the day....

    I think they've closed down though.

    Ended up going to the dundrum samsung store as the girl on the phone was useless.
    Samsung didn't want anything to do with it unless I had a receipt which I didnt, they also said they don't replace the batteries and that they have to send it off.

    So came home and bought a battery online which hopefully should solve the problem


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    #11
    K.Flyer
    Registered Users Posts: 8,565 ✭✭✭K.Flyer


    Pity you didn't have the receipt.
    I dropped our Note 2 (19 months old) in on Thursday Jan 1st for repair. They phoned this morning (Mon Jan 5) to say it was repaired with a new circuit board and ready for collection.
    I can't complain about that sort of a service.
    Edit:
    Sorry, forgot to mention that the repairs were done under warranty and there was no charge. :)


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