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eircom webmail on iPhone4

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  • 29-12-2014 2:23pm
    #1
    Salmon Leap
    Registered Users Posts: 552 ✭✭✭


    Hi,
    I am having major issues with my eircom.net e-mail on my iPhone4. I am receiving e-mails fine, but outgoing mail is a major issue. The message ""Cannot Send Mail". A copy has been placed in your outbox. The recipient "xxxx.xxxxxxx@xxxxx.com was rejected by the server because the use is unknown." This is happening to more and more addresses, not just sending to hotmail, gmail etc.

    I have been onto my network provider (02) and they have said it is nothing to do with them, and I have been onto Apple who ran a full diagnostic on the phone and it is also fine.

    Note: the e-mail is working fine on my laptop.

    Any help appreciated.

    THanks,

    John.


Comments

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    #2
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    As far as I can make out Eircom do not run a proper imap service which makes it difficult to sync mail across various items such as phone, tablet and laptop.

    To send email you generally need to use the smtp of whatever provider you are using at the time of sending.  What SMTP settings are you using?


  • Options
    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    dub45 wrote: »
    As far as I can make out Eircom do not run a proper imap service which makes it difficult to sync mail across various items such as phone, tablet and laptop.

    To send email you generally need to use the smtp of whatever provider you are using at the time of sending.  What SMTP settings are you using?
    Hi
    Hi Salmon Leap

    If you follow this link: https://support.earthlink.net/articles/email/web-hosting-email-not-working-on-ios-devices.php and instructions contained in it replacing the email address with yours and server settings as follows:

    Incomming  :mail1.eircom.net
    Outgoing: smtp.o2.ie

    Basically deleting the set up you have now and setting up now a new one according to the recommended settings contained in the link and the server settings I'm advising above,

    Thanks
    Al


  • Options
    #4
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    eircom: Alan wrote: »
    dub45 wrote: »
    As far as I can make out Eircom do not run a proper imap service which makes it difficult to sync mail across various items such as phone, tablet and laptop.

    To send email you generally need to use the smtp of whatever provider you are using at the time of sending.  What SMTP settings are you using?
    Hi
    Hi Salmon Leap

    If you follow this link: https://support.earthlink.net/articles/email/web-hosting-email-not-working-on-ios-devices.php and instructions contained in it replacing the email address with yours and server settings as follows:

    Incomming  :mail1.eircom.net
    Outgoing: smtp.o2.ie

    Basically deleting the set up you have now and setting up now a new one according to the recommended settings contained in the link and the server settings I'm advising above,

    Thanks
    Al
    Why do Eircom not provide a proper imap service for their customers?  This is increasingly important where customers expect to be able to access their email on many devices.

    The solution above will most likely not work for example if a customer is using wifi.


  • Options
    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Hi Salmon Leap

    Did you have any success in resolving this issue yet?

    Thanks
    Al


  • Options
    #6
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    eircom: Alan wrote: »
    Hi Salmon Leap

    Did you have any success in resolving this issue yet?

    Thanks
    Al
    Can you once and for all state whether or not Eircom provide a proper imap service for their customers?

    Is it not pathetic that an Eircom rep is referring a customer to a third party support page when Eircom apparently cannot or will not provide the settings for their email service.


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  • Options
    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    dub45 wrote: »
    eircom: Alan wrote: »
    Hi Salmon Leap

    Did you have any success in resolving this issue yet?

    Thanks
    Al
    Can you once and for all state whether or not Eircom provide a proper imap service for their customers?

    Is it not pathetic that an Eircom rep is referring a customer to a third party support page when Eircom apparently cannot or will not provide the settings for their email service.
    Hi dub45

    eircom do not provide an Imap service


    Our website advises that Emails can only be sent via mail1.eircom.net if your PC/device is attached to an eircom network.

    If you are using another provider to connect your device to the internet you will need to use their outgoing mail servers.
     
    [font=Calibri","sans-serif]The link I provided was to offer further information to the OP... In the aim to help as much as I can.

    Al
    [/font]


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