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Can't seem to do any online shopping, but card works fine

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  • 31-12-2014 11:48am
    #1
    toastedpickles
    Closed Accounts Posts: 9,607 ✭✭✭


    As the title says, I went to buy something off ebay and the payment screen said this car has been rejected by your issuer please contact customer care, before i do is there anything you guys can do perhaps? 


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    #2
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Hi toastedpickles, 

    Thank you for getting in contact with us here on Boards.ie. 

    We are sorry to hear that you are having difficulty using your card online. 

    As your query is account specific, it would be necessary for you to contact our BOI Direct team on 0818 365 365 where a representative will be happy to check this for you. 

    However, if this is an isolated incident with only one retailer, we would suggest that you double check the details entered for the transaction as even the slightest typo may hinder a successful purchase. 

    We hope that this is resolved for you as soon as possible and you can continue your shopping online. 

    Thanks, 
    Elaine 


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