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Cancelled Eircom account-still being charged

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  • 31-12-2014 3:54pm
    #1
    yaya*
    Registered Users Posts: 156 ✭✭


    Hi

    I gave notice back in August that I would be switching broadband suppliers in September. I received a letter from Eircom saying that my account was cancelled etc.

    Stupidly, I never thought to cancel the DD coming from my account. I just noticed now that I've been charged every month since September, despite the fact that I'm not using the service and had cancelled with you.

    How do I go about getting this money refunded? I have instructed my bank to cancel that DD from today.


    Thanks


Comments

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    #2
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    You see your rights under the SEPA dd scheme here - bit down the page and also here

    Debtors can :

    ...............................
    • Request a refund for any SEPA Direct Debit within eight weeks from the date on which the SEPA Direct Debit was debited from your account. Within the eight week period your bank must refund you on a no-questions asked basis.
    • Request a refund for any unauthorised SEPA Direct Debit after 8 weeks and within 13 months from the date the on which the SEPA Direct Debit was debited from your account

    If Eircom deducted money from your account without complying with the rules of the dd scheme this is a very serious matter and you should make a formal complaint to you bank - there is a word for taking money without a person's permission.  A company is obliged under the rules of the dd scheme to notify a customer 14 days in advance of any proposed debit. No company would tolerate an individual accessing its account so why should any ordinary person put up with such behaviour.
    Advance notice of the date and the amount of each direct debit, this must be provided by the Creditor. The advance notice period is generally fourteen days, or in some cases seven days or less if agreed by all parties, before the direct debit is applied


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    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    yaya* wrote: »
    Hi

    I gave notice back in August that I would be switching broadband suppliers in September. I received a letter from Eircom saying that my account was cancelled etc.

    Stupidly, I never thought to cancel the DD coming from my account. I just noticed now that I've been charged every month since September, despite the fact that I'm not using the service and had cancelled with you.

    How do I go about getting this money refunded? I have instructed my bank to cancel that DD from today.


    Thanks
    Hi yaya*

    Please PM me your eircom account number & I will look in to this for you.

    Thanks
    Al


  • Options
    #4
    yaya*
    Registered Users Posts: 156 ✭✭yaya*


    eircom: Alan wrote: »
    Hi yaya*

    Please PM me your eircom account number & I will look in to this for you.

    Thanks
    Al


    Hi Al,

    I PM'd you there a few days ago. Any update on this yet?

    Thanks

    Yaya


  • Options
    #5
    Slutmonkey57b
    Registered Users Posts: 5,560 ✭✭✭Slutmonkey57b


    yaya* wrote: »
    Hi Al,

    I PM'd you there a few days ago. Any update on this yet?

    Thanks

    Yaya

    Don't bother. Contact your bank immediately tomorrow. They're breaking the law. Give your bank details of the cancellation (e.g letter or email) if you have it.

    As pointed out above, they wouldn't tolerate someone "accidentally" debiting their account, there's no reason why you should, especially after such a delay.


  • Options
    #6
    yaya*
    Registered Users Posts: 156 ✭✭yaya*


    Slutmonkey57b wrote: »
    Don't bother. Contact your bank immediately tomorrow. They're breaking the law. Give your bank details of the cancellation (e.g letter or email) if you have it.

    As pointed out above, they wouldn't tolerate someone "accidentally" debiting their account, there's no reason why you should, especially after such a delay.

    I've already cancelled the DD with my bank but I want the money that was taken to be refunded. I presume I have to go through eircom for that? Not sure how my bank would recoup that?


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    #7
    Penny Tration
    Closed Accounts Posts: 12,687 ✭✭✭✭Penny Tration


    yaya* wrote: »
    I've already cancelled the DD with my bank but I want the money that was taken to be refunded. I presume I have to go through eircom for that? Not sure how my bank would recoup that?

    Whatever was taken in the last 8 weeks can be recalled by telling your bank to recall it, no reason necessary.

    As for the rest, I'd be reporting eircom to comreg.


  • Options
    #8
    Slutmonkey57b
    Registered Users Posts: 5,560 ✭✭✭Slutmonkey57b


    Jingle_Balls wrote: »
    yaya* wrote: »
    I've already cancelled the DD with my bank but I want the money that was taken to be refunded. I presume I have to go through eircom for that? Not sure how my bank would recoup that?

    Whatever was taken in the last 8 weeks can be recalled by telling your bank to recall it, no reason necessary.

    As for the rest, I'd be reporting eircom to comreg.
    Exactly.

    Your bank treats this as a dispute. You have a cancellation letter from Eircom, so your bank refunds you directly. They then chase Eircom for the completely accidentally taken money.


  • Options
    #9
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    yaya* wrote: »
    eircom: Alan wrote: »
    Hi yaya*

    Please PM me your eircom account number & I will look in to this for you.

    Thanks
    Al


    Hi Al,

    I PM'd you there a few days ago. Any update on this yet?

    Thanks

    Yaya
    Hello yaya*

    Thanks for PM'ing your account details,

    I have looked in to this and I can confirm that there is no history of a cancellation letter (or any other form of concordance) being sent from eircom.

    Could you please PM a mobile contact number for you and I'll call to discus this case further?

    Thanks
    Al


  • Options
    #10
    yaya*
    Registered Users Posts: 156 ✭✭yaya*


    eircom: Alan wrote: »
    Hello yaya*

    Thanks for PM'ing your account details,

    I have looked in to this and I can confirm that there is no history of a cancellation letter (or any other form of concordance) being sent from eircom.

    Could you please PM a mobile contact number for you and I'll call to discus this case further?

    Thanks
    Al

    Hi Alan

    I'm holding the page in my hand as I type. I'll PM you my number now but I will also be ringing my bank. Thanks to the others for their input and advice on this thread.


  • Options
    #11
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    yaya* wrote: »
    eircom: Alan wrote: »
    Hello yaya*

    Thanks for PM'ing your account details,

    I have looked in to this and I can confirm that there is no history of a cancellation letter (or any other form of concordance) being sent from eircom.

    Could you please PM a mobile contact number for you and I'll call to discus this case further?

    Thanks
    Al

    Hi Alan

    I'm holding the page in my hand as I type. I'll PM you my number now but I will also be ringing my bank. Thanks to the others for their input and advice on this thread.
    Hi yaya*

    I've just tried calling but if PM me a time that suits you I'll call again then.

    Thanks
    AL


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