Tesco arkeen turing customers away at 20:45 official closing time is 21:00

my3cents

Wanderer2010 wrote: »

How the hell did this thread get to 4 pages.....

If you need to get something then organize your time so you are not arriving at the last minute and causing hassle for the staff, just common sense really. I never understood these idiots who wait until the very last minute to get stuff, nobody is that busy that they cant put aside time for shopping ffs. :mad:

Mostly due to posts full of righteous indignation by the look of it :pac:

mirrorwall14

To be honest I'm on the OPs side here. If I checked an opening time and arrived to be told it was closed 15 mins early Id be irritated. I've worked retail myself and I've no problem with tills shutting at 9 on the button but I'm well able to run in the door with 15 minute to go and be at the til with 10 mins to go. I would be very conscious of staff and get in and out fast. And if I was dawdling and told sorry the tills closed after arriving at the checkout after 9 then that I would argue is the customers fault and while Id be annoyed Id be annoyed with myself not the shop. Closing the shop doors early is not the customers fault.

The arguement that staff get delayed should be moot, the staff should be getting paid for clean up anyways-particularly in a big chain like tesco. Id be more forgiving of a small local shop where that may not be the case

riffmongous

I'm with the OP too, close the doors a bit early by all means but you have to let people know then how early they will be closed. I've never seen a shop close the doors more than 5 mins beforehand and for all the people saying the OP is selfish, I think it's quite selfish of the staff to close 15 mins early on a one off and not inform people.

my3cents

I used to pick my wife up when she worked as a checkout supervisor in a 36 till store in the UK. The shop stayed open to customers till whenever the closing time was but the majority of staff also went home at that time. There would be a supervisor and about 4 other staff each night that stayed and closed up. It was different staff each night so while it was an unpaid imposition it was only one night a week or less for staff that worked late. It wasn't like everyone working late had to stay well past the time the shop closed each night.

With self service tills you would only need 2 staff to cover the checkouts for the late comers (one on SS one on a conventional till) so its more likely that management of Tesco wanted to get home early.

Boooourns

Armelodie wrote: »

So how would you 'sex it up' so?

Not even a spray of sex panther would work here.

Sully

my3cents wrote: »

I used to pick my wife up when she worked as a checkout supervisor in a 36 till store in the UK. The shop stayed open to customers till whenever the closing time was but the majority of staff also went home at that time. There would be a supervisor and about 4 other staff each night that stayed and closed up. It was different staff each night so while it was an unpaid imposition it was only one night a week or less for staff that worked late. It wasn't like everyone working late had to stay well past the time the shop closed each night.

It's the holiday season, and regardless, in awful fairness it's unfair to expect staff to hang around while customers come in at the last minute to do shopping.

With self service tills you would only need 2 staff to cover the checkouts for the late comers (one on SS one on a conventional till) so its more likely that management of Tesco wanted to get home early.

I'd imagine those machines need to be emptied and cashed up, which appears to take sometime.

I've seen Tesco in Tramore do this when it first opened, not sure what their policy is at the moment. Security on the door 15mins to closing would stop you from entering.

DeanAustin

OP has a point even though I strongly disagree with them.

The big issue I have with the OP is the completely over the top and arrogant attitude. To describe a shop refusing people entry 15 minutes before closing on New Years Eve as "a disgrace" is just over the top nonsense and undermines any argument they might have had.

mirrorwall14

I suppose my support of the OP is on the basis that if they were closing the doors to arriving customers at 845 then that is what should have been published, not 9. How he said it is a different matter of course

collie0708

Having worked in retail the one thing I know is no matter what time you close there are always people who come at the last minute or just after the store closes for just 1 item. My opion is the supermarkets are open enough hours a year that retail staff deserve to Finnish on time for a Christmas and new year.

robtri

mirrorwall14 wrote: »

I suppose my support of the OP is on the basis that if they were closing the doors to arriving customers at 845 then that is what should have been published, not 9. How he said it is a different matter of course

It said the shop was open till 9am... it never said anything about what time last customer would be allowed in...
give the guys a break... they put up with so much crap over the year they deserve a bit of a break....
if you think its bad form, shop with your feet and go somewhere else... simple

Digital Society

mirrorwall14 wrote: »

I suppose my support of the OP is on the basis that if they were closing the doors to arriving customers at 845 then that is what should have been published, not 9. How he said it is a different matter of course

According to the fairly biased OP who was started this thread just to bad mouth Tesco. Im sure hes telling the whole truth.

hardybuck

What do they do on regular nights coming up to closing time? Is refusing customers 15 mins early standard procedure?

ACANDROID

hardybuck wrote: »

What do they do on regular nights coming up to closing time? Is refusing customers 15 mins early standard procedure?

Any store I have worked in we would use discretion around closing time, my current store we would pull the shutters around 10mins before we close, if they know exactly what they want we will let them in.. if they just want to browse.. sorry no chance.. we will probably be there for an hour after closing cleaning up and having customers come in last minute only delays us getting out..

hardybuck

ACANDROID wrote: »

Any store I have worked in we would use discretion around closing time, my current store we would pull the shutters around 10mins before we close, if they know exactly what they want we will let them in.. if they just want to browse.. sorry no chance.. we will probably be there for an hour after closing cleaning up and having customers come in last minute only delays us getting out..

I've worked in retail myself and would have done similar to the above, but was wondering what Tesco do specifically, or if they have a policy.

It would strike me as odd that an operator that big was doing things on the fly.

wmpdd3

Store closes at 12am, shutter down at 11:45, exit through the mini exit after 11:45. Usually its 12:10 by the time the last transaction is done.

hardybuck

wmpdd3 wrote: »

Store closes at 12am, shutter down at 11:45, exit through the mini exit after 11:45. Usually its 12:10 by the time the last transaction is done.

So they did the same as every other night?

ACANDROID

hardybuck wrote: »

I've worked in retail myself and would have done similar to the above, but was wondering what Tesco do specifically, or if they have a policy.

It would strike me as odd that an operator that big was doing things on the fly.

Yeah the difference is my stores have been fashion retail, whereas Tesco would be selling food which people would depend on more than a last minute bargain, saying that heading into any store that is about to close you should expect that the staff are gonna be ambitious to get home, particularly if its closing at an unsociable hour or on a holiday date like new years eve.. as for tesco's own policy, all the texcos in my area are 24hr so they probably aren't used to closing procedures.

hardybuck

ACANDROID wrote: »

Yeah the difference is my stores have been fashion retail, whereas Tesco would be selling food which people would depend on more than a last minute bargain, saying that heading into any store that is about to close you should expect that the staff are gonna be ambitious to get home, particularly if its closing at an unsociable hour or on a holiday date like new years eve.. as for tesco's own policy, all the texcos in my area are 24hr so they probably aren't used to closing procedures.

Ah yeah you'd want to be decent and not wasting people's time, but I don't think the unsociable hours come into play at all for me. The business and staff all made a decision to be there on the night in question. Being professional they should do no different from any other night.

wellboytoo

I took a break from Boards over the Christmas, can't believe all the fun and big important issues I missed.....

MRnotlob606

Nobody expects the Spanish inquisition.

deise08

The staff don't make a decision to be there! they're told.

hardybuck

deise08 wrote: »

The staff don't make a decision to be there! they're told.

Slavery isn't in operation, they have free will.

I agree though, this is boring.