Tesco arkeen turing customers away at 20:45 official closing time is 21:00

Digital Society

mirrorwall14 wrote: »

I suppose my support of the OP is on the basis that if they were closing the doors to arriving customers at 845 then that is what should have been published, not 9. How he said it is a different matter of course

According to the fairly biased OP who was started this thread just to bad mouth Tesco. Im sure hes telling the whole truth.

hardybuck

What do they do on regular nights coming up to closing time? Is refusing customers 15 mins early standard procedure?

ACANDROID

hardybuck wrote: »

What do they do on regular nights coming up to closing time? Is refusing customers 15 mins early standard procedure?

Any store I have worked in we would use discretion around closing time, my current store we would pull the shutters around 10mins before we close, if they know exactly what they want we will let them in.. if they just want to browse.. sorry no chance.. we will probably be there for an hour after closing cleaning up and having customers come in last minute only delays us getting out..

hardybuck

ACANDROID wrote: »

Any store I have worked in we would use discretion around closing time, my current store we would pull the shutters around 10mins before we close, if they know exactly what they want we will let them in.. if they just want to browse.. sorry no chance.. we will probably be there for an hour after closing cleaning up and having customers come in last minute only delays us getting out..

I've worked in retail myself and would have done similar to the above, but was wondering what Tesco do specifically, or if they have a policy.

It would strike me as odd that an operator that big was doing things on the fly.

wmpdd3

Store closes at 12am, shutter down at 11:45, exit through the mini exit after 11:45. Usually its 12:10 by the time the last transaction is done.

hardybuck

wmpdd3 wrote: »

Store closes at 12am, shutter down at 11:45, exit through the mini exit after 11:45. Usually its 12:10 by the time the last transaction is done.

So they did the same as every other night?

ACANDROID

hardybuck wrote: »

I've worked in retail myself and would have done similar to the above, but was wondering what Tesco do specifically, or if they have a policy.

It would strike me as odd that an operator that big was doing things on the fly.

Yeah the difference is my stores have been fashion retail, whereas Tesco would be selling food which people would depend on more than a last minute bargain, saying that heading into any store that is about to close you should expect that the staff are gonna be ambitious to get home, particularly if its closing at an unsociable hour or on a holiday date like new years eve.. as for tesco's own policy, all the texcos in my area are 24hr so they probably aren't used to closing procedures.

hardybuck

ACANDROID wrote: »

Yeah the difference is my stores have been fashion retail, whereas Tesco would be selling food which people would depend on more than a last minute bargain, saying that heading into any store that is about to close you should expect that the staff are gonna be ambitious to get home, particularly if its closing at an unsociable hour or on a holiday date like new years eve.. as for tesco's own policy, all the texcos in my area are 24hr so they probably aren't used to closing procedures.

Ah yeah you'd want to be decent and not wasting people's time, but I don't think the unsociable hours come into play at all for me. The business and staff all made a decision to be there on the night in question. Being professional they should do no different from any other night.

wellboytoo

I took a break from Boards over the Christmas, can't believe all the fun and big important issues I missed.....

MRnotlob606

Nobody expects the Spanish inquisition.

deise08

The staff don't make a decision to be there! they're told.

hardybuck

deise08 wrote: »

The staff don't make a decision to be there! they're told.

Slavery isn't in operation, they have free will.

I agree though, this is boring.