UPC 240mb broadband and telephone package €45/month

The Ayatolla

F34 wrote: »

You have to go into the wireless settings and tell it to broadcast in 5Ghz it's default is 2.4Ghz. the big problem is older devices that cant't see 5Ghz as the modem won't dual broadcast.

According to the speed tests I've done there is a 50Mbs difference between 2.4Ghz and 5Ghz for me I'd say mostly due to congestion around where I live and 2.4Ghz being over saturated.

I've an iPhone 6, latest gen MacBook Pro and Ps4 so should be good. Will give it a go tonight

ThisRegard

Into The Blue wrote: »

Mine does.

The Ayatolla wrote: »

What router do you have? Can you see a considerable speed jump between the 2.4Ghz and 5Ghz?

Mine does too, but the signal strength and qaulity was awful, around 2 or 3Mb, so I figured there must be issues with it.

Is this open to existing customers ?

Fresh Pots

[Deleted User] wrote: »

Is this open to existing customers ?

Not officially but if you ring and ask they will give it to you. Just say your thinking of cancelling since the price hikes.

ThisRegard

Deleted User wrote: »

Is this open to existing customers ?

It is, just ring them and tell them you want to change. It's something I do on a regular basis whenever the package I'm on becomes no longer competitive to what they currently have.

Well i actually am as i had Vodafone contact me to inform me of UPC's price Hikes and they have put a package together which is cheaper.

Into The Blue

The Ayatolla wrote: »

What router do you have? Can you see a considerable speed jump between the 2.4Ghz and 5Ghz?

I think I have the most up-to-date router, got it in August 2014.

It's not a matter of configuring the router, just select which band you want.. Same broadcast speed but less interference means higher speed to your devices

bk

Deleted User wrote: »

Well i actually am as i had Vodafone contact me to inform me of UPC's price Hikes and they have put a package together which is cheaper.

Just three issues to be careful with Vodafones "cheaper" package:

1) It isn't unlimited! it has a 300GB cap, which when you go over the cap, they charge €10 per 100GB you go over. All very sneaky and hidden on their website.

2) It is only "upto" 100mb/s. The speed you get depends on how you are from the cab, it can be as low as 7mb/s!!

3) Their closest competing package is significantly more expensive then UPC while offering less:

UPC - €45 - 240mbs/24mbs - Unlimited + unlimited anytime national + mobile calls
Vodafone - €60 - "upto" 100mbs/20mbs - 300GB cap + unlimited anytime national + mobile calls

The Ayatolla

bk wrote: »

2) It is only "upto" 100mb/s. The speed you get depends on how you are from the cab, it can be as low as 7mb/s!!

This is highly unlikely, and you have the option of the 14-day cooling off period if you're not happy with the speeds.

clevtrev

bk wrote: »

Just three issues to be careful with Vodafones "cheaper" package:

1) It isn't unlimited! it has a 300GB cap, which when you go over the cap, they charge €10 per 100GB you go over. All very sneaky and hidden on their website.

2) It is only "upto" 100mb/s. The speed you get depends on how you are from the cab, it can be as low as 7mb/s!!

3) Their closest competing package is significantly more expensive then UPC while offering less:

UPC - €45 - 240mbs/24mbs - Unlimited + unlimited anytime national + mobile calls
Vodafone - €60 - "upto" 100mbs/20mbs - 300GB cap + unlimited anytime national + mobile calls

can be as low as 5mb cos thats what Im getting ! Thankfully UPC are now in my area so Im joining the gang. Vodafone offered a fiver off the 46 I was paying for up to 100mb + free all day calls + 100min to mobiles to stay. I suggested that they would need to halve it but they offered nothing more. They acknowledged that they couldnt really compete with the UPC offering especially when you are getting nowhere near the 100mb rates.

theintern

ThisRegard wrote: »

Mine does too, but the signal strength and qaulity was awful, around 2 or 3Mb, so I figured there must be issues with it.

This happened to me too. My Samsung Box has the 5GHz network enabled but I was getting ****e speeds off it. Then I left it connected a while and tried the speed test again and was getting 110Mb over wifi in the same room, so pretty decent really. Range is worse than the 2.4 network though.

prettyboy81

dashcamdanny wrote: »

Can I broadcast wifi on the both frequencies.

As in have my NowTv roku streaming boxes on 2.4GHz and my laptop on 5Ghz .

at the same time?

No just 5GHZ it is not a dual band router.

prettyboy81

F34 wrote: »

You have to go into the wireless settings and tell it to broadcast in 5Ghz it's default is 2.4Ghz. the big problem is older devices that cant't see 5Ghz as the modem won't dual broadcast.

According to the speed tests I've done there is a 50Mbs difference between 2.4Ghz and 5Ghz for me I'd say mostly due to congestion around where I live and 2.4Ghz being over saturated.

That's exactly it, a UPC Engineer told me how to configure for 5GHZ (very easy, as said above). There is no congestion where I am the UPC Engineer could see that I was the only one on 5GHZ.

prettyboy81

The Ayatolla wrote: »

I've an iPhone 6, latest gen MacBook Pro and Ps4 so should be good. Will give it a go tonight

Best of Luck, you should have no problems!

alastair

Deleted User wrote: »

Is this open to existing customers ?

Just phoned earlier to shift from my existing Fibrepower 200 & Anytime World package to the new €45 package. Exact same service (well the 200mb service was due to go up to 240mb in the summer), but instead of a flagged €3 price increase in Feb, it's a cut of €15.50 a month. Annoying that you have to chase them up for this though - they're really relying on customer inertia.

The Ayatolla

No joy with the 5GHz.

Enabled it. Set wifi password etc. Broadcasting on Wireless N.

Rebooted router. Won't find the 5Ghz network. I'm about 10 feet from the router on a macbook pro.

bk

The Ayatolla wrote: »

This is highly unlikely, and you have the option of the 14-day cooling off period if you're not happy with the speeds.

I assure you it is absolutely true and possible. Vodafone are reselling Eircom VDSL. If you go to the Eircom Wholesale website, you can check their technical documents there. They have clear details of different "profiles" available depending on the distance from the cab. You will only get 100mb/s at 300 meters or less from the cab. It quickly drops off after that and can go as low as 7mb/s

For anyone thinking of signing up for Vodafone, I recommend first checking your phone number on the Eircom website, it will tell you what speed you will actually get, rather then just "upto" 100mb/s which is all Vodafone tell you!

bkeane

rang up Loyalty line on 061 272190 and upgraded from 120 to 240 mb and got 2 months free so happy with that.
Also bought new router asus AC680U - great piece of equipment.
Modified my UPC Thomson router to bridge to Asus using the following link
boards.ie/vbulletin/showthread.php?t=2057106714

All working beautiful now - must test the speed though.

theintern

bkeane wrote: »

rang up Loyalty line on 061 272190 and upgraded from 120 to 240 mb and got 2 months free so happy with that.
Also bought new router asus AC680U - great piece of equipment.
Modified my UPC Thomson router to bridge to Asus using the following link
boards.ie/vbulletin/showthread.php?t=2057106714

All working beautiful now - must test the speed though.

I'd like to know what you get with that router. Thinking of getting one.

dawidnowak2005

prettyboy81 wrote: »

Best of Luck, you should have no problems!

Ps4 not support 5ghz

Moonbeam

Getting 24.19Mb upstream
\o/

Bountyfour70

Hi guys,
I need your advice please.
I just received an email from UPC saying my bill will be increase of 8€.
At home, I have :

Television
On Demand TV Subscription
Multiroom viewing
Horizon Max
HZN Client Entitlements

Broadband
Fibre Power Broadband 200Mb
Horizon Wi-Free

Home Phone
Home Phone anytime
Horizon Phone App

Until now I payed 88€ but It is more and more expensive.
What do you think? I have to ring them for decreasing my bill but what I have to say?
Thankx
Bounty

bk

Bountyfour70, well at the moment they have a new package on their website for €85 per month that includes everything you have plus a few extras:

http://www.upc.ie/bundles/broadband-tv-phone/limitless-horizon-max-mobile/


Limitless 240Mb Broadband, Horizon Max TV with Mobile calls

Horizon Max - Over 100 channels, 23 in glorious high definition
My Prime (available from Feb 2015)
Limitless 240Mb Broadband
Horizon Wi-free
Free mobile calls, local and national landline & 400 minutes to 22 international destinations
Horizon Phone App

For €3 less then what you are currently paying your broadband speed will increase to 240Mb/s and you will now have unlimited calls to mobile.

Just ring them up and ask them to switch you to this bundle.

Also it might be an idea to call Sky first, get a quote for an equivalent bundle and then ring UPC and tell them you are thinking of moving to Sky and tell them the quote and they will usually give you some more reductions for a few months to hold onto you.

Bountyfour70

Thank you Bk,
But it will be 85€ at once or 4 months later ?
I am a little bit fed up with upc..every year there is an increase...

Bounty

.G.

Bountyfour70 wrote:

Thank you Bk, But it will be 85€ at once or 4 months later ? I am a little bit fed up with upc..every year there is an increase...  Bounty

When I rang I simply asked the girl to tell me what the price of my current bundle would be with the increase. She told me this and then without any work on my part she said she could offer the bundle to me at half price for 6 months. I haven't accepted though as I'm thinking of going the free sat TV way and just keeping the broadband.

Just ring up and tell them your current bundle is too expensive even without the increase so what are your options. If you are with them a few years don't accept anything less than half price on the new bundle for 6 months cos that's what most other people are getting.

Elessar

UPC are sneaky f*cks. I just realised with the price increase I'll be paying €46 per month for the 120Mb BB package when that same package is only €40/month on their website. No one answering phones on a weekend and their twitter people are script-monkeys, unable to answer a question more difficult than "where can I sign up". Will be calling them in the morning.

bk

Bountyfour70 wrote: »

Thank you Bk,
But it will be 85€ at once or 4 months later ?
I am a little bit fed up with upc..every year there is an increase...

Bounty

€85 is the standard price after any offers.

If you follow my advice, then I'm sure you will get a reduced rate for the first 4 or 6 months and then it will go up to €85

BTW Every company tries to increase prices every year, Sky, Eircom, insurance companies, electric companies, etc. They are all exactly the same.

That is why the wise shopper reviews what they are paying for their services at least once a year and shops around. Usually with a small bit of effort you can avoid price increases or even get price decreases and improved service.

UPC this year actually significantly reduced the price of their 120mb/s broadband package (by €4) and 200mb/s by €10 and even boosted the 200 to 240 and threw in unlimited mobile calls. Actually fantastic reducing in prices. You just have to make sure to call them to get it.

Elessar wrote: »

UPC are sneaky f*cks. I just realised with the price increase I'll be paying €46 per month for the 120Mb BB package when that same package is only €40/month on their website. No one answering phones on a weekend and their twitter people are script-monkeys, unable to answer a question more difficult than "where can I sign up". Will be calling them in the morning.

Once you get on to them on the phone they will switch you with no difficulty and no argument, you will however have to agree to a new contract. You will have two options to switch:

€40 - 120mbs/12mbs - unlimited national anytime calls
€45 - 240mbs/24mbs - unlimited national and mobile anytime calls

Did you not get a second email from UPC? I was on 120mb/s like you and I got two emails from them, the first telling me about the €1 price increase on my package and then a second email an hour later offering to upgrade me for free to the 240mb/s €45 package online. No need to call them.

However it actually seems to have been a mistake on my part to use this link, as it seems people who rang up to complain, not only got the free upgrade, but got a reduced rate for the first 4 or 6 months! Lesson learned, always call and complain!

Bountyfour70

Thankx BK.
I will ring them next week. With my English, it will be not easy
Otherwise Upc or others like airtricity, it is the same increase... grrrrr
Bounty

carbsy

Bountyfour70 wrote: »

Thankx BK.
I will ring them next week. With my English, it will be not easy
Otherwise Upc or others like airtricity, it is the same increase... grrrrr
Bounty

I learnt the hard way... I now move provider ( electricity etc ) and take advantage of new broadband offers, every 12 months.

Put a note in your calendar, exacly 364 days after you move to any new contracts.

Elessar

bk wrote: »

Once you get on to them on the phone they will switch you with no difficulty and no argument, you will however have to agree to a new contract. You will have two options to switch:

€40 - 120mbs/12mbs - unlimited national anytime calls
€45 - 240mbs/24mbs - unlimited national and mobile anytime calls

Did you not get a second email from UPC? I was on 120mb/s like you and I got two emails from them, the first telling me about the €1 price increase on my package and then a second email an hour later offering to upgrade me for free to the 240mb/s €45 package online. No need to call them.

However it actually seems to have been a mistake on my part to use this link, as it seems people who rang up to complain, not only got the free upgrade, but got a reduced rate for the first 4 or 6 months! Lesson learned, always call and complain!

No never got a second email. I'll call them in the morning.

carbsy

carbsy wrote: »

I learnt the hard way... I now move provider ( electricity etc ) and take advantage of new broadband offers, every 12 months.

Put a note in your calendar, exacly 364 days after you move to any new contracts.

I'll give you an example. I'm from Cork but live in Dublin now. I have two UPC accounts as I pay for my mothers phone & internet ( no, not a thinly veiled I'm awesome post! ).She'd keeping ringing my mobile from the house phone by accident and my bills were getting crazy: ~ 90 to 100 a month for phone and broadband. So, moving to this new €45 package will save me a fortune and cause a lot less stress. So, I learnt the hard way... Always re-evaluate every 12 months.

Technoprisoner

pah wrote: »

Lads, 120, 150, 200 ,240 doesn't matter . best you'll get on WiFi is around 70 anyway.

Even if you run a wired connection all the time, how many servers will you be connecting to that will provide enough bandwidth to utilise a 240Mbs download speed to it's capacity.

Ï iPhone 6 on horizon wifi with 120mb broadband

ThisRegard

Elessar wrote: »

UPC are sneaky f*cks. I just realised with the price increase I'll be paying €46 per month for the 120Mb BB package when that same package is only €40/month on their website. No one answering phones on a weekend and their twitter people are script-monkeys, unable to answer a question more difficult than "where can I sign up". Will be calling them in the morning.

They sent you an email or letter, openly advertise the price of their packages, and allow you to change packages. The only one thing to blame is your own inertia.

_Whimsical_

Is the range on the horizon router decent or will you likely need a wifi extender in the average 3 bedroom house as with the eircom fiber modem?

Elessar

ThisRegard wrote: »

They sent you an email or letter, openly advertise the price of their packages, and allow you to change packages. The only one thing to blame is your own inertia.

Except at no point in the email did they say, oh by the way this means you'll be paying x amount extra than everyone else for no reason, for the exact same package. Nor did they say hey because you'll be paying more for absolutely no reason, we're going to put you onto the lower price point, because we don't want you paying x amount more for nothing.

Nope just a notice of a price increase, hoping I wouldn't check the website. Had I not looked at their current prices, I would know no different. And I doubt I'm the only one. Sneaky indeed.

gavmcg92

Bountyfour70 wrote: »

Hi guys,
I need your advice please.
I just received an email from UPC saying my bill will be increase of 8€.
At home, I have :

Television
On Demand TV Subscription
Multiroom viewing
Horizon Max
HZN Client Entitlements

Broadband
Fibre Power Broadband 200Mb
Horizon Wi-Free

Home Phone
Home Phone anytime
Horizon Phone App

Until now I payed 88€ but It is more and more expensive.
What do you think? I have to ring them for decreasing my bill but what I have to say?
Thankx
Bounty

I have the exact same as you and I'm paying €70.50

Was paying 72.50 but rang them up complaining about the 8 euro increase. She gave me a 10 euro discount to negate the increase and brought it down buy 2.

Mind you, we get a 15 euro concession from them because we have a booster on the side of the house for the rest of the street, so you can work out from that what deal you should be getting.

bk

_Whimsical_ wrote: »

Is the range on the horizon router decent or will you likely need a wifi extender in the average 3 bedroom house as with the eircom fiber modem?

The range of the Horizon box is awful. So yes, you will need a wifi extender or alternatively a high quality wifi router attached to the Horizon box.

duffman13

bk wrote: »

The range of the Horizon box is awful. So yes, you will need a wifi extender or alternatively a high quality wifi router attached to the Horizon box.

I know a lot of people complain about it but I still get signal in my mates house about 40 metres away and get 1-2 bars on the wifi. No complaints from me. Just said I'd post this for a bit of balance

Ste-

Have hooked up a new router to the technicolor but I can't forward ports. I'm using a tp link archer c5 it's just like a c7. Created the virtual servers but still no luck. Anyone able to do this?

Technoprisoner

_Whimsical_ wrote: »

Is the range on the horizon router decent or will you likely need a wifi extender in the average 3 bedroom house as with the eircom fiber modem?

the range is dreadfull but i conected an asus router and now i get 120mb everywhere in the house and even pick up my wifi half way up the road

_Whimsical_

Thank you all for the feedback!
This is sounding less and less like the answer to all internet woes so .
Maybe I should stick with eircom and do battle with my 3rd party router again to see if I can hook it up.

bk

Ste- wrote: »

Have hooked up a new router to the technicolor but I can't forward ports. I'm using a tp link archer c5 it's just like a c7. Created the virtual servers but still no luck. Anyone able to do this?

Have you tried putting the router into bridge mode, no need to fiddle with port forwarding, etc. then?

Ste-

bk wrote: »

Have you tried putting the router into bridge mode, no need to fiddle with port forwarding, etc. then?

Yeah tried that but the connection kept dropping, so went back to router mode.
Figured it out late last night.
anyone with the same problem here's how to fix.

you need to port forward the first router and assign the ports to the WAN IP of the second router, then open the ports on the second router to the pc/server on the network, the LAN IP of the pc/server.

bromley52

Ste- wrote: »

Yeah tried that but the connection kept dropping, so went back to router mode.
Figured it out late last night.
anyone with the same problem here's how to fix.

you need to port forward the first router and assign the ports to the WAN IP of the second router, then open the ports on the second router to the pc/server on the network, the LAN IP of the pc/server.

Have you tried adding the ip of the 2nd router to the DMZ of the upc router?

bk

Ste- wrote: »

Yeah tried that but the connection kept dropping, so went back to router mode.
Figured it out late last night.

Sounds like you tried to bridge it using the webpage method, yes, that is flaky. Instead you should use the SNMP method, that worked perfectly for me, rock solid.

Ste-

bromley52 wrote: »

Have you tried adding the ip of the 2nd router to the DMZ of the upc router?

Can't the ip of teh second is 192.168.1.1. the dmz option on the upc is 192.168.0.x

bk wrote: »

Sounds like you tried to bridge it using the webpage method, yes, that is flaky. Instead you should use the SNMP method, that worked perfectly for me, rock solid.

Yeah it was the webpage method. Bit shaky about changing it anymore. OH wasn't happy being offline so much over the weekend.
Is there any downfalls to the way I have things ?
To do the SNMP method I disconnect the cables at the back except for one ethernet to my laptop adn power cable ?
Have to isntall snmp to my laptop first.

bromley52

Ste- wrote: »

Can't the ip of teh second is 192.168.1.1. the dmz option on the upc is 192.168.0.x

.

Your 2nd router should be getting an IP from the UPC router the way you have it configured and this IP will be something like 192.168.0.xxx. Add this to the DMZ of the UPC one.

192.168.1.1 would be your 2nd routers LAN IP. .

cruhoortwunk

Whats the SNMP method?

Ste-

bromley52 wrote: »

Your 2nd router should be getting an IP from the UPC router the way you have it configured and this IP will be something like 192.168.0.xxx. Add this to the DMZ of the UPC one.

192.168.1.1 would be your 2nd routers LAN IP. .

Ah so I add the second routers Wan IP to the DMZ of the first router ?
What will that change ?

The SNMP method I've found is details below. it's on boards in the broadband forum but detailed on this guys blog.
http://blog.vucica.net/2014/01/few-notes-on-upc-irelands-technicolor-tc7200.html

dRNk SAnTA

Hi all, thanks for the advice on this thread.

I phoned up and got 6 months half price on one of the Horizon/broadband/phone bundles.