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Faulty Leap Cards?

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  • 08-01-2015 10:39pm
    #1
    SeanMolo
    Registered Users Posts: 8 ✭


    So I've been Googling around and I can't find anything about this.

    I got a new student leap card in Trinity College yesterday. Used it on a bus and the scanner said Not A Valid Product: See Driver. I thought nothing of it but it happened twice again today. I assume I'll have to get it replaced, but can anyone tell me what's going on here?

    Thanks.
    Tagged:


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    #2
    devnull
    Moderators, Motoring & Transport Moderators Posts: 11,657 Mod ✭✭✭✭devnull


    Does it have credit on it?

    I've seen that message come up when credit is out.


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    #3
    AlekSmart
    Registered Users Posts: 14,005 ✭✭✭✭AlekSmart


    SeanMolo wrote: »
    So I've been Googling around and I can't find anything about this.

    I got a new student leap card in Trinity College yesterday. Used it on a bus and the scanner said Not A Valid Product: See Driver. I thought nothing of it but it happened twice again today. I assume I'll have to get it replaced, but can anyone tell me what's going on here?

    Thanks.

    Might be worth contacting Leapcard Customer Helpline....1890 457 056.
    There HAVE been issues with problematic Cards.


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



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    #4
    SeanMolo
    Registered Users Posts: 8 ✭SeanMolo


    There should be 10+ days on it. I brought my old one into Trinity. They asked if I'd like to transfer credit onto the new one. I told them of course. I assumed they did as much.


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    #5
    sitstill
    Registered Users Posts: 1,380 ✭✭✭sitstill


    SeanMolo wrote: »
    There should be 10+ days on it. I brought my old one into Trinity. They asked if I'd like to transfer credit onto the new one. I told them of course. I assumed they did as much.

    I got my new Leap card in TCD just before Christmas and they didn't actually transfer my credit across from my old one (even though the guy said he did). I'd say that might be your problem.


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    #6
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    Theres been a lot of people complaining about that. Some of those places dont do it right.


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    #7
    SeanMolo
    Registered Users Posts: 8 ✭SeanMolo


    Them simply not doing is the answer here. Friday morning, before college, I went to Trinity but the area where they do Leap Cards was closed. Went to Spar and got 5 days. Worked fine.

    I had 13 days on my old card. €60 worth of days just gone.


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    #8
    LXFlyer
    Registered Users Posts: 17,715 ✭✭✭✭LXFlyer


    Well ring LEAP and inform them - there is no way you should lose them.

    They can check this and fix it for you.


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    #9
    Victor
    Registered Users Posts: 78,387 ✭✭✭✭Victor


    I've mentioned this to the NTA and this is to be flagged with the student card team.


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    #10
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    SeanMolo wrote: »
    Them simply not doing is the answer here. Friday morning, before college, I went to Trinity but the area where they do Leap Cards was closed. Went to Spar and got 5 days. Worked fine.

    I had 13 days on my old card. €60 worth of days just gone.

    It seems to be any issue overall. Theres been people posting about ucd a few times here the last couple of weeks with the same issues.

    Im not sure what leap might be able to do. As victor alludes above, the student travel card itself is managed by a different group.


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    #11
    punisher5112
    Registered Users Posts: 24,647 ✭✭✭✭punisher5112


    OP how long do you let the card read as in do you swipe or move card when trying to place to machine.

    These cards have to be placed right up to the machine where the white background sticker and LEAP card picture is and if you have a wallet the card can be left in it once no other similar type card is in it also.

    Did you place the card on the drivers ticket machine as they can look up the card and check what is on it.

    The previous credit or rambler may never have been put on in college so as other said contact LEAP.

    The student Leap cards are very slow to read and if many rambler are loaded even expired it has to go through all these, also the 3 beeps when working I don't see any need for anymore only for child tickets as you must be in education to get a student Leap so the old way of anyone buying child and student when they were neither has been stopped mostly.


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