Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Refund of monies owed to my account still outstanding - SIX months later.

Options
  • 14-01-2015 12:44pm
    #1
    James_R
    Registered Users Posts: 217 ✭✭


    For your reference:

    http://www.boards.ie/vbulletin/showthread.php?t=2057228588&page=2

    I've had countless calls to customer support and everyone has kept fobbing me off saying it's with finance and they'd call me - they haven't and I still get account statements saying my account is in credit.


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    James_R wrote: »
    For your reference:

    http://www.boards.ie/vbulletin/showthread.php?t=2057228588&page=2

    I've had countless calls to customer support and everyone has kept fobbing me off saying it's with finance and they'd call me - they haven't and I still get account statements saying my account is in credit.
    Sorry to hear this James_R

    Please PM me the eircom account number and I'll look in to this further.

    AL


  • Options
    #3
    James_R
    Registered Users Posts: 217 ✭✭James_R


    eircom: Alan wrote: »
    James_R wrote: »
    For your reference:

    http://www.boards.ie/vbulletin/showthread.php?t=2057228588&page=2

    I've had countless calls to customer support and everyone has kept fobbing me off saying it's with finance and they'd call me - they haven't and I still get account statements saying my account is in credit.
    Sorry to hear this James_R

    Please PM me the eircom account number and I'll look in to this further.

    AL
    Done!


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    James_R wrote: »
    eircom: Alan wrote: »
    James_R wrote: »
    For your reference:

    http://www.boards.ie/vbulletin/showthread.php?t=2057228588&page=2

    I've had countless calls to customer support and everyone has kept fobbing me off saying it's with finance and they'd call me - they haven't and I still get account statements saying my account is in credit.
    Sorry to hear this James_R

    Please PM me the eircom account number and I'll look in to this further.

    AL
    Done!
    Hi James_R

    I am awaiting clarification from our accounts department, as soon as I have more information I will be in touch right away but that mey be by tomorrow morning.

    Thanks
    Al


  • Options
    #5
    James_R
    Registered Users Posts: 217 ✭✭James_R


    eircom: Alan wrote: »
    James_R wrote: »
    eircom: Alan wrote: »
    James_R wrote: »
    For your reference:

    http://www.boards.ie/vbulletin/showthread.php?t=2057228588&page=2

    I've had countless calls to customer support and everyone has kept fobbing me off saying it's with finance and they'd call me - they haven't and I still get account statements saying my account is in credit.
    Sorry to hear this James_R

    Please PM me the eircom account number and I'll look in to this further.

    AL
    Done!
    Hi James_R

    I am awaiting clarification from our accounts department, as soon as I have more information I will be in touch right away but that mey be by tomorrow morning.

    Thanks
    Al
    Any update Alan? 


  • Options
    #6
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    James_R wrote: »
    eircom: Alan wrote: »
    James_R wrote: »
    eircom: Alan wrote: »
    James_R wrote: »
    For your reference:

    http://www.boards.ie/vbulletin/showthread.php?t=2057228588&page=2

    I've had countless calls to customer support and everyone has kept fobbing me off saying it's with finance and they'd call me - they haven't and I still get account statements saying my account is in credit.
    Sorry to hear this James_R

    Please PM me the eircom account number and I'll look in to this further.

    AL
    Done!
    Hi James_R

    I am awaiting clarification from our accounts department, as soon as I have more information I will be in touch right away but that mey be by tomorrow morning.

    Thanks
    Al
    Any update Alan? 
    Hi James,
    we will chase this again for update on this and be back to you Tuesday afternoon.
    Tony.


  • Advertisement
  • Options
    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Hi James_R

    I'm treating this as a matter of urgency and as soon as I have confirmation that a cheque is finally arranged I'll let you know asap.

    Apologies for the delays James.

    Al


  • Options
    #8
    James_R
    Registered Users Posts: 217 ✭✭James_R


    eircom: Alan wrote: »
    Hi James_R

    I'm treating this as a matter of urgency and as soon as I have confirmation that a cheque is finally arranged I'll let you know asap.

    Apologies for the delays James.

    Al
    Any luck getting that cheque organised Alan?


  • Options
    #9
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    James_R wrote: »
    eircom: Alan wrote: »
    Hi James_R

    I'm treating this as a matter of urgency and as soon as I have confirmation that a cheque is finally arranged I'll let you know asap.

    Apologies for the delays James.

    Al
    Any luck getting that cheque organised Alan?
    Hi James_R

    This is under investigation with eircoms credit management team as it seems the balance does not refer to an overpayment. As soon as I have further information I will let you know right away,

    Thanks
    Al


  • Options
    #10
    James_R
    Registered Users Posts: 217 ✭✭James_R


    eircom: Alan wrote: »
    James_R wrote: »
    eircom: Alan wrote: »
    Hi James_R

    I'm treating this as a matter of urgency and as soon as I have confirmation that a cheque is finally arranged I'll let you know asap.

    Apologies for the delays James.

    Al
    Any luck getting that cheque organised Alan?
    Hi James_R

    This is under investigation with eircoms credit management team as it seems the balance does not refer to an overpayment. As soon as I have further information I will let you know right away,

    Thanks
    Al
    There was an overpayment and a charge for ceasing my broadband contract when I was never told I was entering into a contract. This was resolved by you guys and I was told that it was charged in error and would be refunded this cessation amount along with fees charged after this date when I was no longer using the service. 


  • Options
    #11
    James_R
    Registered Users Posts: 217 ✭✭James_R


    Hi Al,

    Any update? I can not believe this is still unresolved.

    James


  • Advertisement
  • Options
    #12
    James_R
    Registered Users Posts: 217 ✭✭James_R


    Two weeks and no update? Surely things can't be moving that slow?


Advertisement