Bills in credit

delw

Hi,for the last year or so all of our bills have been in credit,even estimated ones.Money is paid weekly & the latest bill is on coures to be in credit however since Christmas being getting phone calls to pay bill & that bill has to be paid in 14 days of issue.
Why hassle costumers who pay & clear bills even if it's not in 14 days
Thanks 

EI: Una

Hello delw,

Electric Ireland's credit terms are that each bill be paid in full by the due date, which is two weeks from the bill's issue date. If a bill is not paid by that due date, there are automatic reminders - by telephone call from Credit Control/SMS/letter.

If it is not possible to pay a bill in full by the due date, that is no problem - we fully appreciate this can happen, particularly at this time of year.
But we would need to be advised in advance; then we can update the system, and create a payment plan, which results in "balance due" reminders being eliminated. The system needs to be "told" the information that the bill will be paid at a later date to the original due date though, and then the "balance due" status will no longer apply and there will be no automated reminders from the Credit Control department.

If you would like us to set up a payment plan on your account (even one payment would be classified as a payment plan) do send us a private message with your Electric Ireland account number, your name, address in full, and telephone number we have for you.
Please confirm also the date(s) on which you can pay, and each amount if more than one installment.

Regards,
Una

delw

Electric Ireland: Una wrote: »

Hello delw,

Electric Ireland's credit terms are that each bill be paid in full by the due date, which is two weeks from the bill's issue date. If a bill is not paid by that due date, there are automatic reminders - by telephone call from Credit Control/SMS/letter.

If it is not possible to pay a bill in full by the due date, that is no problem - we fully appreciate this can happen, particularly at this time of year.
But we would need to be advised in advance; then we can update the system, and create a payment plan, which results in "balance due" reminders being eliminated. The system needs to be "told" the information that the bill will be paid at a later date to the original due date though, and then the "balance due" status will no longer apply and there will be no automated reminders from the Credit Control department.

If you would like us to set up a payment plan on your account (even one payment would be classified as a payment plan) do send us a private message with your Electric Ireland account number, your name, address in full, and telephone number we have for you.
Please confirm also the date(s) on which you can pay, and each amount if more than one installment.

Regards,
Una

thanks for the quick reply Una however already on a payment plan hence the weekly payments,im just more surprised at the sudden urgency of the 14 days to pay all of a sudden which hasn't been an issue until now,will ring back up & maybe try to organise another payment plan or pre pay box
Thanks again

EI: Una

Hi delw,

Happy to help. A payment plan set up by Electric Ireland applies to an individual bill; it isn't rolled on for the next bill. A separate payment plan would need to be set up for any bill subsequent to one which has a payment plan set up for it.

The credit terms have always been payment in full two weeks after the bill's issue date, so customers may receive reminders if they do not let us know that they cannot pay in full by the due date.

We would be happy to look into your account for you by private message on Boards.ie if you wish. We are here until 6pm.

Kind regards,
Una