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eFibre unavailable in Cork city centre

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  • 14-01-2015 2:30pm
    #1
    hesker
    Registered Users Posts: 1,512 ✭✭✭


    Hi,

    I live on a road very near Cork city centre that is almost equidistant from 3 different live fibre cabinets, about 400m from each. Yet Eircom line checker says efibre is not available. Can someone tell me if/when efibre will be available at this location.

    Thanks


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    hesker wrote: »
    Hi,

    I live on a road very near Cork city centre that is almost equidistant from 3 different live fibre cabinets, about 400m from each. Yet Eircom line checker says efibre is not available. House is located half way down St Francis Avenue which is just off College road. Can someone tell me if/when efibre will be available at this location.

    http://goo.gl/maps/nUuJt

    Thanks
    Hi hesker

    To help me look in to this further for you please PM me your specific address and land line number if possible.

    Thanks
    Al


  • Options
    #3
    hesker
    Registered Users Posts: 1,512 ✭✭✭hesker


    Al,

    Any update on this

    Thanks


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    hesker wrote: »
    Hi,

    I live on a road very near Cork city centre that is almost equidistant from 3 different live fibre cabinets, about 400m from each. Yet Eircom line checker says efibre is not available. Can someone tell me if/when efibre will be available at this location.

    Thanks
    Hi Hesker

    Thanks for PM'ing this information


    Having looked in to plans for your specific area and I'm sorry to confirm that lines in st Francis avenua are connected directly to the exchange so I’m sorry to say efibre is not available at present.

    Lines connected directly to the exchange are not served via local efibre cabinets and utilise slightly different cable path infrastructure which currently is not included in the existing plans for efibre.

    I'm afraid It's not possible to change a directly fed line on to existing VDSL cabinets however efibre operations have indeed confirmed that works on a new product to offer directly fed lines have been agreed and hopes are that the plans will be implemented and available within 12 months. Apologies for any disappointment hesker.
     
    Thanks
    Al


  • Options
    #5
    hesker
    Registered Users Posts: 1,512 ✭✭✭hesker


    Al,

    Thanks for the reply.

    I tried to order the "Up to 24MB" Broadband product online but the software will not accept my address or any alternative that I provided to you. Can you ask someone to update the database please so that I can order the product.

    I would prefer to order online to avail of the online discount

    Thanks


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    hesker wrote: »
    Al,

    Thanks for the reply.

    I tried to order the "Up to 24MB" Broadband product online but the software will not accept my address or any alternative that I provided to you. Can you ask someone to update the database please so that I can order the product.

    I would prefer to order online to avail of the online discount

    Thanks
    Hi hesker

    It looks like there is already an active account which could be blocking placing the order, free free to PM me your mobile number and I'll call to discus further

    Thanks
    Al


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