iPhone 5 - Battery manufacturing issue

Gus Ivey

Hello,

I purchased my iPhone 5 in September 2012. In recent months the battery has gone really really bad. I googled to see if there was an issue and I found that iPhone 5's manufactured at the time I purchased mine may have faulty batteries. So I entered my Serial number and Bingo, my phone is eligible for a battery replacement. https://www.apple.com/ie/support/iphone5-battery/

I went through the step by step process of how it will be replaced, and at the end I was prompted to pay €87 because I do am not covered. Surely Apple should replace the battery regardless of whether I had cover or not as it is a manufacturing issue.

I then phoned up Apple Support and found that because I am not covered I will need to pay around €30 just to talk to someone about my issue.

Such terrible customer service. Can anyone help?

Thanks

guil

Did you buy the phone direct from apple? if not why would you think they will deal with you?

You need to contact the point of sale and see can they offer any solution.

Gus Ivey

I bought the phone from Telecom in New Zealand when I was living there.


Does that mean my only option is to deal with them?

guil

Yes and Apple definitely won't entertain you unless you pay. You can get the battery changed for €40 or less in some shops.

Gus Ivey

Cool, thanks.

brophs

That can't be right, can it? If they have a battery replacement program why would it only apply to iPhones bought directly from them?

whiterebel

brophs wrote: »

That can't be right, can it? If they have a battery replacement program why would it only apply to iPhones bought directly from them?

It's because it was bought in New Zealand, I think.

Cathalog

I believe it's because the phone is out of warranty.

Creamy Goodness

And the battery replacement only applied to a certain batch on phones. The Oap's phone mustn't be in that batch. I know mine wasn't.

Hollister11

My phone shut down completely and it cost me €80 for a replacement refurb

bittihuduga

The OP phone is eligible for battery replacement.
You should start your conversation with the apple support saying you are eligible for battery replacement.

flexcon

bittihuduga wrote: »

The OP phone is eligible for battery replacement.
You should start your conversation with the apple support saying you are eligible for battery replacement.

This is true however if the iPhone model number is different to that sold in Europe or the country he is claiming in ( Ireland ) then Apple can refuse to do this for free.

If you were back in New Zealand then it would be covered.

This is going on the premise that the system is telling you, your iPhone is covered, your just not covered for free in Ireland then.

Also the first 30 euro they charge you to speak to them about this issue is taken into account. So if the battery costs 50 euro, then its another 20 euro they charge you.

Source : Direct previous experience

Gus Ivey

Creamy Goodness wrote: »

And the battery replacement only applied to a certain batch on phones. The Oap's phone mustn't be in that batch. I know mine wasn't.

My phone was in that batch,

I entered my serial number into an online thing and it said I was elligible for the battery replacement program.

Either way I will just pay the €40 to get it changed here. My battery is useless now. If have 100% before going to bed, with the brightness down as low as possible and all my apps closed, it will under 10% in the morning.

smiley_face400

If you bought in NZ and are using it in Ireland is it then jailbroken? No matter when you bought your phone or if there are manufacturing faults with it you may have voided any warranty you have with apple

Cathalog

smiley_face400 wrote: »

If you bought in NZ and are using it in Ireland is it then jailbroken? No matter when you bought your phone or if there are manufacturing faults with it you may have voided any warranty you have with apple

iTunes > Restore

And you get your warranty back

RoyalMarine

Ring Apple and ask for an exception to cover the cost of the support interaction.
in the end, even if you pay 30 quid to talk to them, it will be refunded as it's a hardware issue.

Then tell them that your battery was eligable, but now it's not.