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Eircom Lag in the evening

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  • 19-01-2015 8:42pm
    #1
    Calhoun
    Registered Users Posts: 7,447 ✭✭✭


    Surprised that there has been no mention of this on here or maybe i just havent searched enough.

    http://community.eircom.net/t5/Service-Updates-and/Impact-to-internet-services/td-p/86972

    Is there an official response from eircom on when this will be fixed? for those of us who want to use the internet at night for streaming/gaming ect its getting to be a pain in the ass.

    Was weird also i rang broadband support about it and not one of the technicians advised about this.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Calhoun wrote: »
    Surprised that there has been no mention of this on here or maybe i just havent searched enough.

    http://community.eircom.net/t5/Service-Updates-and/Impact-to-internet-services/td-p/86972

    Is there an official response from eircom on when this will be fixed? for those of us who want to use the internet at night for streaming/gaming ect its getting to be a pain in the ass.

    Was weird also i rang broadband support about it and not one of the technicians advised about this.
    Hi Calhoun

    Apologies for the inconvenience created by this, at present I have no further update in relation to expected resolution timeframe but as soon as I do I will let you know.

    Thanks
    Al


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    #3
    Calhoun
    Registered Users Posts: 7,447 ✭✭✭Calhoun


    eircom: Alan wrote: »
    Hi Calhoun

    Apologies for the inconvenience created by this, at present I have no further update in relation to expected resolution timeframe but as soon as I do I will let you know.

    Thanks
    Al


    Any idea when they will let you know ? Seems a bit ridiculous there has been no status update on this .


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Calhoun wrote: »
    eircom: Alan wrote: »
    Hi Calhoun

    Apologies for the inconvenience created by this, at present I have no further update in relation to expected resolution timeframe but as soon as I do I will let you know.

    Thanks
    Al


    Any idea when they will let you know ?  Seems a bit ridiculous there has been no status update on this .
    Hi Calhoun

    I have had confirmation that the cable break has been repaired today, A noticeable improvement should be experienced tonight.

    Thanks
    Al


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    #5
    Calhoun
    Registered Users Posts: 7,447 ✭✭✭Calhoun


    Excellent, i will keep an eye on it over the evening and let you know if its fixed.

    The only reason this is a big concern is i am on a 5MB line as we cant get anything better where i live but i am paying for a higher package. When stuff slows down you can literally do nothing.

    Will respond after i use it tonight.


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    #6
    Calhoun
    Registered Users Posts: 7,447 ✭✭✭Calhoun


    Not fixed playing right now and i have between 1-5K ping when i normally get 20-30ping.  Any idea when this will be fix and is it impacting other suppliers?

    Quite frustrating.


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    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Calhoun wrote: »
    Not fixed playing right now and i have between 1-5K ping when i normally get 20-30ping.  Any idea when this will be fix and is it impacting other suppliers?

    Quite frustrating.
    Hi Calhoun

    Feel free to pm me your land line number & I'll run some tests to make sure anything else is not contributing to this.

    Thanks
    AL


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    #8
    Calhoun
    Registered Users Posts: 7,447 ✭✭✭Calhoun


    Will PM you now but its definitely artificial throttling of the line. I work from home atm just to the weather with 2-3 people on the network and speeds are fine. Come 6-12AM and it goes to crap.


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    #9
    TheSegal
    Registered Users Posts: 455 ✭✭TheSegal


    The lag every evening is becoming a joke at this stage. I'm located 15 minutes outside of Oranmore and every evening between 6-12 my connection is dreadful. Any servers I ping outside of Ireland are over 100ms response which is completely unacceptable. I mainly use my broadband for gaming but its borderline impossible to play anything. Is there any word on this problem being fixed? Its definitely a congestion problem on the network even though eircom advertise uncongested broadband.


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    #10
    Calhoun
    Registered Users Posts: 7,447 ✭✭✭Calhoun


    Yah it sucks I have Vodafone on looking for business and I wasn't really thinking of moving until this. 

    I'm quite fed up as it means there ain't much gaming I can do in the evenings.


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    #11
    Hank Scorpio
    Closed Accounts Posts: 11,631 ✭✭✭✭Hank Scorpio


    It's been going on for the past 2 years, before that since we got Eircom BB it was flawless for gaming in the evenings. I ended up switching in the end but vodafone seem to be no better. For 2 months or so last summer it was fine then went bad again in September. I must have posted 200 times here and on eircoms forum in an effort to try getting it fixed but it made no difference


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    #12
    Calhoun
    Registered Users Posts: 7,447 ✭✭✭Calhoun


    Has been fine where we are for the past two years, since christmas week there seems to been a definite throttling going on. You only have to monitor latency rates during the day as soon as peak time hits they go from an average of 20-30 to well over 1K.

    Someone on the eircom main forum was saying if they use a VPN they actually get perfect connection.

    The reason i would switch is i am paying more for my line than i should be to get the highest possible speed in a crappy area (4MB), I need it for work ect but if this cant be solved i might as well be on a lower tariff elsewhere.


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    #13
    Calhoun
    Registered Users Posts: 7,447 ✭✭✭Calhoun


    Seems like they are solving it slightly.  Between the hours of 6-10:30 you can expect latency of 1-2K, 10:30 -12:00 the ping is 500.


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    #14
    Calhoun
    Registered Users Posts: 7,447 ✭✭✭Calhoun


    any update on checking the line?


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    #15
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Calhoun wrote: »
    any update on checking the line?


    Hi [font=Calibri","sans-serif]Calhoun[/font]

    I have run tests myself and asked our technical support department to look in to this for you. All tests conducted show no issues on the line itself and I can confirm that your connection seems stable too with no sign of any internal or external interference.

    There is a case opened as you had logged a fault yesterday (reference number is 12644895)

    The above case will be dealt with by technical support and you will be updated upon completion of this investigation which can have a four working day time frame.

    It's also worth mentioning that there are on-going works to improve international routing (which in essence is the root of the issues you are experiencing) and works are set to continue. As soon as I have more information surrounding works on international routing I will make sure to post updates here.

    Thanks
    Al


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    #16
    Calhoun
    Registered Users Posts: 7,447 ✭✭✭Calhoun


    "It's also worth mentioning that there are on-going works to improve international routing (which in essence is the root of the issues you are experiencing) and works are set to continue. As soon as I have more information surrounding works on international routing I will make sure to post updates here."

    As a customer that is no confort to me, if works are on-going they seem to be happening between 6PM and 12AM which would make me wonder why they cant be done outside of peak time use? Right now all i want to really know is, what the problem is and when it will be fixed.

    If this cannot be fixed when i can change providor to something more affordable, as there is no benefit for me paying for the package i am on.


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    #17
    willycat
    Registered Users Posts: 395 ✭✭willycat


    It's always the same, Eircom throttles us on peak times, so we go through the most and busiest interconnection nodes in Europe. When I use my personal VPN, I can browse normally, watch videos, stream ...

    When I don't use VPN, I can't even open some websites (timeout).


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    #18
    Calhoun
    Registered Users Posts: 7,447 ✭✭✭Calhoun


    willycat wrote: »
    It's always the same, Eircom throttles us on peak times, so we go our the most and busiest interconnection nodes in Europe. When I use my personal VPN, I can browse normally, watch videos, stream ...

    When I don't use VPN, I can't even open some websites (timeout).

    I personally believe I shouldn't have to use a VPN to by pass the eircom routing.

    I want the same service I have been getting for the past two years or at least acknowledge they can no longer deliver that so I can change provider / package .


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    #19
    willycat
    Registered Users Posts: 395 ✭✭willycat


    Of course you shouldn't, but Eircom doesn't care. This issue was here where I joined, and is here half a year after that. Thank God EIRCOM just rised their prices so I can leave them without having to pay a fee or waiting until contract ends.

    Good bye Eircom and your throttling!


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    #20
    Calhoun
    Registered Users Posts: 7,447 ✭✭✭Calhoun


    The poster above was correct,  my net speed has slightly improved at night.  It was anywhere between 500-1K ping a night and now its anything between 120-300.

    Apparently a network engineer looked at my line and its congestion but what i find amazing is that exactly between the hours of 6PM-12AM that it occurs. Actually had a funny incident where the tech support guy tried to imply it was my line filter and that it was a well organized intermittent error.  Nobody can answer why my experience for the past two years suddenly changed in such a dramatic but predictable manner.

    Wont be cancelling my line right now as my i live in my inlaws and will be moving soon but lesson learned that eircom don't actually care. Not really surprised with a company gutted so many times and with many owners.


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