FYI Bikeworld Gift vouchers

Robbie. dub

I got a gift voucher from my sister-in-law for Christmas from Bikeworld, €100, not bad!
So I went along today to use for voucher, was about to fork out a further €200 for a set of tyres. Up stairs at the sales counter, the bull**** begun!. "Do you have the original sales receipt" I'm asked. "Of course not" I say, "it's a gift voucher, I didn't buy it myself!" I'm told that they can't honor the voucher without the original receipt. Down stairs, I speak to the manager, Neil, who gave me the same crap about the original receipt, or receipt number. The voucher is only a few weeks old, perfectly legible and with a hand written Voucher number, written by a member of BikeWorks staff, who also signed the voucher, but that number means nothing according to the manager, Neil and the number that could have validated the voucher was not on the voucher, and is not as a matter of process put on the voucher. As far as Neil was concerned, the the €100 he got at Christmas was firmly in his pocket and he wasn't about to make any common sense exceptions today. Did he check the 'till' records for transactions that day or speak to the member of staff that issued the voucher? Nope, couldn't give a ****! Not interested he doing his job what so ever, no receipt with your voucher, piss off.....
Well a word of warning! I won't be going i there again, other than to try on gloves or boots etc before i buy online :-)
They defiantly will NEVER get another penny from me!!!

P.C.

Welcome to boards.ie

There are many regular posters here, and I am sure that you will fit in well.

Robbie. dub

thanks!

JOSman

Wow!

CJhaughey

Thats very poor customer service, I would start by ringing consumer affairs
http://www.consumerhelp.ie/gift-vouchers
and if it can't be sorted by them, then escalate it to small claims court.
I wouldn't stand for that kind of behaviour, its very poor TBH.

Mr Sheen!

Robbie. dub wrote: »

I got a gift voucher from my sister-in-law for Christmas from Bikeworld, €100, not bad!
So I went along today to use for voucher, was about to fork out a further €200 for a set of tyres. Up stairs at the sales counter, the bull**** begun!. "Do you have the original sales receipt" I'm asked. "Of course not" I say, "it's a gift voucher, I didn't buy it myself!" I'm told that they can't honor the voucher without the original receipt. Down stairs, I speak to the manager, Neil, who gave me the same crap about the original receipt, or receipt number. The voucher is only a few weeks old, perfectly legible and with a hand written Voucher number, written by a member of BikeWorks staff, who also signed the voucher, but that number means nothing according to the manager, Neil and the number that could have validated the voucher was not on the voucher, and is not as a matter of process put on the voucher. As far as Neil was concerned, the the €100 he got at Christmas was firmly in his pocket and he wasn't about to make any common sense exceptions today. Did he check the 'till' records for transactions that day or speak to the member of staff that issued the voucher? Nope, couldn't give a ****! Not interested he doing his job what so ever, no receipt with your voucher, piss off.....
Well a word of warning! I won't be going i there again, other than to try on gloves or boots etc before i buy online :-)
They defiantly will NEVER get another penny from me!!!

Also got a voucher for them at Xmas and was in the shop the first day they opened to cash her in. Ray lopes after me getting a new textile jacket and was sound enough on the price.
When I went to the till and produced the bikeworld voucher the same ****e started with the blonde one upstairs. Luckily I knew who bought the voucher and we could find the account under their name. However I do agree that it's a stupid system for vouchers in that shop. They hand write a number onto the voucher when you buy it and the number means **** all!!

Whatever about not spending a penny there ever again Deffo go in to redeem your voucher.

Hotblack Desiato

I always find the best gift vouchers are the ones that come out of ATMs

Robbie. dub

Thanks all!
I got in touch with my sister-in-la and luckily she bought the voucher online and sent me a copy of the email trail from that shower! It was with the greatest of pleasure that I went back today and redeemed the credit note in its entirety. I asked again if they thought that this was the best way that this could have been handled and the attitude was as expected, if like it then piss off. Nothing wrong here, you're the problem. Was told that I was the only one that ever complained about this, I think we all know that's not the case.
If that original receipt wasn't dug up, I would have had to go down the Small Claims road. Glad that was avoided anyway.
Well, the next time I go in there i will be trying something on, before I buy online, the wallet will be staying at home!!

CJhaughey

Robbie. dub wrote: »

Well, the next time I go in there i will be trying something on, before I buy online, the wallet will be staying at home!!

Any make sure you tell them after you have tried the stuff on, that their attitude is the reason why.
What a shower of Prick$.

Del2005

That's shocking I've bought a few things there in the past and found them OK to deal with but now I'd have to seriously consider making a purchase there. I firmly believe in rewarding good customer service and not dealing with companies that treat customers badly.

Robbie. dub

CJhaughey wrote: »

Any make sure you tell them after you have tried the stuff on, that their attitude is the reason why.
What a shower of Prick$.

I did today, they really don't give a toss.... Not too bothered anyway there's plenty of alternatives around. This is a cool one in Cork, great bunch of lads there, a no bull$hit shop... .leehondacentre
I can't include the actual url :-) I'm a newbee

Robbie. dub

Del2005 wrote: »

That's shocking I've bought a few things there in the past and found them OK to deal with but now I'd have to seriously consider making a purchase there. I firmly believe in rewarding good customer service and not dealing with companies that treat customers badly.

You want to hear a good customer service story?
I bought my wedding ring a few years ago in Italy. Just a plain gold one, nothing out of the ordinary. I brought it into Weirs in Dublin last year to get it cleaned, they destroyed the it. they polished away the shape and style of the ring. I complained, but not much I could do. I couldn't prove what they did or what it was like when I gave it to them, just let it go...
I contacted the manufactured and asked them if they could repair it and what would it cost. I also asked them if they could resize it whuile they had it. Sent the ring off and waited for the bill.
The replace the ring with a brand new one, the size I wanted for free!!

Del2005

Robbie. dub wrote: »

You want to hear a good customer service story?
I bought my wedding ring a few years ago in Italy. Just a plain gold one, nothing out of the ordinary. I brought it into Weirs in Dublin last year to get it cleaned, they destroyed the it. they polished away the shape and style of the ring. I complained, but not much I could do. I couldn't prove what they did or what it was like when I gave it to them, just let it go...
I contacted the manufactured and asked them if they could repair it and what would it cost. I also asked them if they could resize it whuile they had it. Sent the ring off and waited for the bill.
The replace the ring with a brand new one, the size I wanted for free!!

Whenever I get engaged I'll pm you;)

Max Headroom

Robbie. dub wrote: »

. As far as Neil was concerned, the the €100 he got at Christmas was firmly in his pocket and he wasn't about to make any common sense exceptions today. QUOTE]




Be careful what you type.....;)

Two words that make me cringe....Voucher and Bikeworld....

Well now you know why a lot of guys (self included) wont go there, except to test the gear before we buy on line or go to Cotters.....

CJhaughey

Robbie. dub wrote: »

You want to hear a good customer service story?
I bought my wedding ring a few years ago in Italy. Just a plain gold one, nothing out of the ordinary. I brought it into Weirs in Dublin last year to get it cleaned, they destroyed the it. they polished away the shape and style of the ring. I complained, but not much I could do. I couldn't prove what they did or what it was like when I gave it to them, just let it go...
I contacted the manufactured and asked them if they could repair it and what would it cost. I also asked them if they could resize it whuile they had it. Sent the ring off and waited for the bill.
The replace the ring with a brand new one, the size I wanted for free!!

Moral of the story? Never let anyone else clean your ring...
Thats a good way of getting an Ultrasonic cleaner, tell your significant other that you can clean jewellery in it;)

goodlad

CJhaughey wrote: »

Moral of the story? Never let anyone else clean your ring...

Died laughing....... :D

blu3r0ri0n

goodlad wrote: »

Died laughing....... :D

I'm currently cleaning the coffee I spat out on my desk! :pac:

Keith186

Thanks for the tip off. Seems like a ridiculous system they operate. Will avoid!

Del2005

CJhaughey wrote: »

Moral of the story? Never let anyone else clean your ring...
Thats a good way of getting an Ultrasonic cleaner, tell your significant other that you can clean jewellery in it;)

Use this to clean your ring

Wonda-Boy

I always had a good experience with bikeworld, only after I reared up on them with a pair of faulty RST boots and then the replacement Dainese boots went arseways aswell. They even went down to megabikes and get me a pair of boots to replace the dainese ones as they had them in stock and I told them that was where I was going with my "Refund" they were not giving me.......so they got them for me.

But I would not buy anything expensive or for the love of god leave a bike in to be serviced by them.

Mesrine65

Since Paudie (RIP) jumped ship to go to Meskells & Ger left the workshop, Bikeworld has nothing to offer IMHO

Robbie. dub

Del2005 wrote: »

Use this to clean your ring

Cheers CJ!

Robbie. dub

Wonda-Boy wrote: »

I always had a good experience with bikeworld, only after I reared up on them with a pair of faulty RST boots and then the replacement Dainese boots went arseways aswell. They even went down to megabikes and get me a pair of boots to replace the dainese ones as they had them in stock and I told them that was where I was going with my "Refund" they were not giving me.......so they got them for me.

But I would not buy anything expensive or for the love of god leave a bike in to be serviced by them.

Well I originally wanted to get tyres from them with the voucher, and although it made me sick handing over the rest of the money to make up the balance, I still did, it was better than paying full price for them. The tyres are great, but less than impressed with the quality of service......another reason not to go back....

Cienciano

Bloody hell, that's poor form. I got a mate a voucher for bikeworld before and there was no problems, it must be a new thing.
Although, getting tyres fitted there last year I specifically asked them to balance them as I knew my front wheel was dodgy. "Dont worry, we balance every wheel we fit a new tyre to". First trip on the motorway I could feel it wasn't balanced and had to pay another guy to do it.
It has the potential to be the best bike shop by a long way in the country, but they just don't seem to want it.

Max Headroom

Cienciano wrote: »

It has the potential to be the best bike shop by a long way in the country, but they just don't seem to want it.

Agreed...in the UK large shops like these organise burger vans, tea coffee etc in the summer months to attract guys to meet there before or after a spin.....dont think bikeworld ever did this....

Cienciano

Max Headroom wrote: »

Agreed...in the UK large shops like these organise burger vans, tea coffee etc in the summer months to attract guys to meet there before or after a spin.....dont think bikeworld ever did this....

Perfect location for that too.

Robbie. dub

Cienciano wrote:

It has the potential to be the best bike shop by a long way in the country, but they just don't seem to want it.

their approach it totally off, short sighted and out - dated at best.

Wonda-Boy

The owner who sits down stairs is a toffee nosed goon aswell.....Ray who works up stairs is okay in fairness but the rest of them are so out of touch service wise.

thelawman

im 50/50 when it comes to the place, i have bought some gear in there, Dianese leathers etc, but so many bad stories about it over the years its incredible its sill open,

Wonda-Boy

Its open coz you get the yippidy eyes going in for a browse yeah, dentists and doctors you know loike! Buying whatever they are told to buy!!! And then going out once a month on their BEEEMERS loike for brunch and frothy cinos!

Mongos!

rat_race

Wonda-Boy wrote: »

Its open coz you get the yippidy eyes going in for a browse yeah, dentists and doctors you know loike! Buying whatever they are told to buy!!! And then going out once a month on their BEEEMERS loike for brunch and frothy cinos!

Mongos!

Aside from finding these types annoying, I've nothing against them in fairness; better to have a clueless BikeWorld-loving dentist mongo driving a moto than a car, right?

But yeah, they are uneducated bike-wise and basically fall into the trap of being told what to buy and where, and this keeps the likes of BikeWorld afloat.

That said, I'd prefer BikeWorld to be there than to not be there with nothing better in its place.

Every industry has vulture businesses like BikeWorld. Supply and demand dictates if there's room for one. If there's a niche, there's a niche and it'll be filled. BikeWorld is for a different market and a different type of motorcyclist...Live and let live!

I'm not sticking up for BikeWorld; I've only been in there 4 or 5 times and always found them to be condescending pretentious tw*ts.