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Eircom eSecurity

jay93 · 2015-01-22 09:09:24

Hiya signed upto the eSecurity last week online worked fine on windows 7 . Installed windows 10 tech preview and it's saying this program has compatibility issues and won't run for me. Is there anyway to cancel this security as it doesn't work for me anymore or do I have to keep it?

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22-01-2015 10:09am

#1

jay93

Registered Users Posts: 3,323 ✭✭✭

Join Date: November 2009

Posts: 3224

Hiya signed upto the eSecurity last week online worked fine on windows 7 . Installed windows 10 tech preview and it's saying this program has compatibility issues and won't run for me.

Is there anyway to cancel this security as it doesn't work for me anymore or do I have to keep it?

0

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#2 22-01-2015 11:23am
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

jay93 wrote: »

Hiya signed upto the eSecurity last week online worked fine on windows 7 . Installed windows 10 tech preview and it's saying this program has compatibility issues and won't run for me.

Is there anyway to cancel this security as it doesn't work for me anymore or do I have to keep it?

Hi jay93

If you would like to PM me your eircom account number and email address I'll request this to be removed for you.

Thanks
Al

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#3 22-01-2015 9:18pm
jay93

Registered Users Posts: 3,323 ✭✭✭

Join Date: November 2009

Posts: 3224

Thanks Al

I'll send those onto you now

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#4 23-01-2015 11:20am
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

jay93 wrote: »

Thanks Al

I'll send those onto you now

I have not yet received a PM from you jay93 ?

Thanks
Al

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#5 24-01-2015 2:27am
jay93

Registered Users Posts: 3,323 ✭✭✭

Join Date: November 2009

Posts: 3224

Sorry Al forgot to send that to you I have sent it now thanks

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#6 26-01-2015 12:27pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

jay93 wrote: »

Sorry Al forgot to send that to you I have sent it now thanks

Cheers jay93

I'll get back to you as soon as I have an update on this
Al

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#7 09-03-2015 1:58am
jay93

Registered Users Posts: 3,323 ✭✭✭

Join Date: November 2009

Posts: 3224

eircom: Alan wrote: »

jay93 wrote: »

Sorry Al forgot to send that to you I have sent it now thanks

Cheers jay93

I'll get back to you as soon as I have an update on this
Al

Hiya Al

Just checking to see if this was cancelled for me ? Thanks

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#8 09-03-2015 11:03am
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

jay93 wrote: »

eircom: Alan wrote: »

jay93 wrote: »

Sorry Al forgot to send that to you I have sent it now thanks

Cheers jay93

I'll get back to you as soon as I have an update on this
Al

Hiya Al

Just checking to see if this was cancelled for me ? Thanks

Hi jay93

Yes it has been removed from your account

Thanks
Al

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#9 03-06-2015 10:50pm
jay93

Registered Users Posts: 3,323 ✭✭✭

Join Date: November 2009

Posts: 3224

eircom: Alan wrote: »

Hi jay93

Yes it has been removed from your account

Thanks
Al

Hiya Al

Just got my bill for this month and the esecurity is been charged to me for 3.24 can you check this for me.
Thanks.

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#10 04-06-2015 9:20am
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

jay93 wrote: »

eircom: Alan wrote: »

Hi jay93

Yes it has been removed from your account

Thanks
Al

Hiya Al

Just got my bill for this month and the esecurity is been charged to me for 3.24 can you check this for me.
Thanks.

Very sorry to hear this jay93

I'll make sure your account is credited the amount for e security from when you first requested it's cease. I'll also request clarification why it has not been removed and of course arrange it to be completely taken off this time. I get back to you asap.

Cheers
Al

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#11 05-06-2015 9:21am
jay93

Registered Users Posts: 3,323 ✭✭✭

Join Date: November 2009

Posts: 3224

Thanks Al let me know if all goes well with removing it from the account

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#12 08-06-2015 1:28pm
jay93

Registered Users Posts: 3,323 ✭✭✭

Join Date: November 2009

Posts: 3224

Any update on this ?

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#13 08-06-2015 1:39pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

jay93 wrote: »

Any update on this ?

Hi Jay,

I am still awaiting final confirmation that it's been removed. The latest update of note I can offer you is that a credit of €23.91 has been added to your account for six months of eSecurity.

I'll keep you posted

Al

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#14 08-06-2015 2:05pm
jay93

Registered Users Posts: 3,323 ✭✭✭

Join Date: November 2009

Posts: 3224

eircom: Alan wrote: »

Hi Jay,

I am still awaiting final confirmation that it's been removed. The latest update of note I can offer you is that a credit of €23.91 has been added to your account for six months of eSecurity.

I'll keep you posted

Al

Thanks Al I'll check back with you in a couple of days if I don't hear anything back

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#15 08-06-2015 2:44pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

jay93 wrote: »

eircom: Alan wrote: »

Hi Jay,

I am still awaiting final confirmation that it's been removed. The latest update of note I can offer you is that a credit of €23.91 has been added to your account for six months of eSecurity.

I'll keep you posted

Al

Thanks Al I'll check back with you in a couple of days if I don't hear anything back

I'll make sure to keep you updates jay

Al

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