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Changing the last name on the bill

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  • 23-01-2015 11:08am
    #1
    murfilein
    Registered Users Posts: 539 ✭✭✭


    Hello

    so basically, the bill we receive has an incomplete last name on it, although i'm pretty sure when i registered i gave the full last name. its a double last name, and only the first part is on it. which is giving me and my wife problems, because we cant open a joint bank account since the name on the bill and ID dont fit.

    i wrote an email to service (at) electricireland.ie including the correct last name that should be on there, is that enough to get that resolved?


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    #2
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi murfilein,

    When did you send the email? It can take a number of working days depending on volumes. If you wish, we can take a look at this for you. All you need to do to send a private message and confirm you're one of the account holders. We need your name, full address, account number and telephone number or date of birth. Please, give us a brief explanation of your query in the message. We'd be happy to help. 

    Regards,
    Aoife


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