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Blueface / SNOM 720

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  • 26-01-2015 1:43pm
    #1
    ezra_
    Registered Users Posts: 1,363 ✭✭✭


    Hi guys,

    I've bought a Snom 720 and am trying to set it up with my blueface account.

    I've set the registrar and outbound proxy to sip.blueface.ie and I've entered in my sip credentials.

    When I log into blueface, I can see that the device is 'Up' and connecting ok.

    I get a dial tone, but nothing happens when I try to dial.
    When I call the phone, nothing happens either.

    Can someone help me please?

    Edited to add: connecting over an Eircom EFibre router.


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    #2
    nava
    Registered Users Posts: 4,739 ✭✭✭nava


    ezra_ wrote: »
    Hi guys,

    I've bought a Snom 720 and am trying to set it up with my blueface account.

    I've set the registrar and outbound proxy to sip.blueface.ie and I've entered in my sip credentials.

    When I log into blueface, I can see that the device is 'Up' and connecting ok.

    I get a dial tone, but nothing happens when I try to dial.
    When I call the phone, nothing happens either.

    Can someone help me please?

    Edited to add: connecting over an Eircom EFibre router.

    Might sound stupid but in some phones after you dial the number you need to press, green button, dial, etc. Maybe dial # after the number

    Does the phone receive calls, can you call extension or numbers like voicemail, monkeys, etc?


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    #3
    ezra_
    Registered Users Posts: 1,363 ✭✭✭ezra_


    nava wrote: »
    Might sound stupid but in some phones after you dial the number you need to press, green button, dial, etc. Maybe dial # after the number

    Does the phone receive calls, can you call extension or numbers like voicemail, monkeys, etc?

    When I lift the handset, I get a dial tone. But when I press the tick to make the call, Calling "0871234567" shows up but nothing happens.

    When I try to call the line, I get a 'this line is not in use' message that sounds like it is from eircom.


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    #4
    FSL
    Registered Users Posts: 1,456 ✭✭✭FSL


    Try to call and receive calls using a soft phone to verify your Blueface account is working on your internet connection.


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    #5
    ezra_
    Registered Users Posts: 1,363 ✭✭✭ezra_


    FSL wrote: »
    Try to call and receive calls using a soft phone to verify your Blueface account is working on your internet connection.

    Will do.

    Looking at the SIP trace, I can see some 404 responses coming from my phone, and some unauthorised responses coming from blueface. However, there are also a bunch of 200s.

    it seems to register ok, just when it sends the call details, it either gets no response, a 404 or an unauthorised...


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    #6
    ezra_
    Registered Users Posts: 1,363 ✭✭✭ezra_


    I installed XLite and connected to my SIP account.

    I was able to call my mobile.

    I'm guessing there is some setting in the SNOM defaults that needs to be changed?


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    #7
    ezra_
    Registered Users Posts: 1,363 ✭✭✭ezra_


    ezra_ wrote: »
    I installed XLite and connected to my SIP account.

    I was able to call my mobile.

    I'm guessing there is some setting in the SNOM defaults that needs to be changed?

    Got it sorted.

    I got someone to send me the codecs from their setup and that seemed to do the trick.


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    #8
    Mr. G
    Moderators, Technology & Internet Moderators Posts: 4,621 Mod ✭✭✭✭Mr. G


    G711a (alaw) is what you should be using generally.


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