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Direct debit returned unpaid

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  • 30-01-2015 6:54am
    #1
    cmario
    Registered Users Posts: 10 ✭


    Hi!
    I had a direct debit due out yesterday which was returned unpaid by my bank. I got paid today so there are funds on my account now. I was wandering will EI try to collect the money in a few days again? What is the procedure in such cases? 


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    #2
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi cmario,

    Thank you for your message.

    We normally return for collection in two weeks. It can take a few days to show up on our system that the payment has not been collected. You'll get either an email or a letter confirming your direct debit has failed and it will state on the correspondence when we'll go back for collection again. There will be an unpaid direct debit debit fee for €6.00 on your next bill also.

    Please feel free to ask if you've any further questions or queries. If you would like us to check your account for you or agree a specific collection date, please send us a private message and we'd be happy to help. We need you to confirm you're the account holder as well as the name, address, account number and telephone number or date of birth.

    Regards,
    Aoife


  • Options
    #3
    cmario
    Registered Users Posts: 10 ✭cmario


    Electric Ireland: Aoife wrote: »
    Hi cmario,

    Thank you for your message.

    We normally return for collection in two weeks. It can take a few days to show up on our system that the payment has not been collected. You'll get either an email or a letter confirming your direct debit has failed and it will state on the correspondence when we'll go back for collection again. There will be an unpaid direct debit debit fee for €6.00 on your next bill also.

    Please feel free to ask if you've any further questions or queries. If you would like us to check your account for you or agree a specific collection date, please send us a private message and we'd be happy to help. We need you to confirm you're the account holder as well as the name, address, account number and telephone number or date of birth.

    Regards,
    Aoife
    Hi Aoife,

    Thank you very much for the fast reply. Yes, I'd like to change a collection date if that's possible. I'll send you PM with the requested data.


  • Options
    #4
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi cmario,

    You're very welcome.

    Regards,
    Aoife


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