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What's happening with Blacknight's email ?

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  • 02-02-2015 5:21pm
    #1
    adrianglass
    Registered Users Posts: 67 ✭✭


    ..it used to be reliable. Been several long outages in the past few weeks - and today it's been inaccessible since lunchtime. Nobody answering at tech support live chat. Got work to do....

    What's gone wrong ?
    Adrian


Comments

  • Options
    #2
    adrianglass
    Registered Users Posts: 67 ✭✭adrianglass


    It just gets better....
    Tech support bod #1 says "[font=Verdana, sans-serif]Ill create a ticket for this and pass it on to an engineer to investigate to see if that is related"

    [/font]
    [font=Verdana, sans-serif]An hour and a half later - go back into Live Chat - Tech support bod #2 says 'What is the ticket ID?'
    I say - "Don't know - he didn't give me one"
    TS Bod 2 says 'Did you not receive an email from us ?'[/font]


    [font=Verdana, sans-serif]Guys - the email is broken.....[/font]


    [font=Verdana, sans-serif]Honestly!

    [/font]
    [font=Verdana, sans-serif]Then, suddenly, it all starts working....[/font]
    [font=Verdana, sans-serif]Adrian[/font]


  • Options
    #3
    mneylon
    Registered Users Posts: 7,739 ✭✭✭mneylon


    Adrian

    Sorry about any issues or frustration.

    I'll ask one of our technical team to follow up with you directly. Can you please PM me your domain name or some other details?

    Thanks

    Michele

    Blog | Tweets



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