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PTSB €1500 per month/quarterly no fees

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  • 05-02-2015 1:44pm
    #1
    Knock Off Nigel
    Registered Users Posts: 115 ✭✭


    Since October I've been lodging over €1500 each month but I've received my statement this morning and charges are nearly €40

    October to December I lodged over €1500 into my current account but in January I lodged €1100 into the current and then transferred €1000 from my savings account into my current account, would this be the reason why I'm being charged fees?

    I thought I'd ask here before I go to the bank.


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    #2
    homer911
    Registered Users Posts: 5,119 ✭✭✭homer911


    Their terms and conditions just refer to making a cleared lodgement - there is no reference to the source of funds having to be external from what I can see - better give them a call


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    #3
    Knock Off Nigel
    Registered Users Posts: 115 ✭✭Knock Off Nigel


    They said I'm on an old cashflow account so I still have to pay the fees and that they'll change me over to the new account type, anyone else in same situation that was on an old ptsb acc?


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    #4
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    Knock Off Nigel wrote: »
    They said I'm on an old cashflow account so I still have to pay the fees and that they'll change me over to the new account type, anyone else in same situation that was on an old ptsb acc?


    They have a few different account types, you have to request which one you want.
    I have 2 accounts, both have different methods to claim the no fees offer.


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    #5
    Knock Off Nigel
    Registered Users Posts: 115 ✭✭Knock Off Nigel


    dobsdave wrote: »
    They have a few different account types, you have to request which one you want.
    I have 2 accounts, both have different methods to claim the no fees offer.

    Yes I have 2 accounts myself but did you have an old cashflow account and change it or did you recently only join ptsb?


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    #6
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    Knock Off Nigel wrote: »
    Yes I have 2 accounts myself but did you have an old cashflow account and change it or did you recently only join ptsb?

    I joined about 3 years ago.
    Did you request to be on the specific 1500 no fees account or did you just start lodging 1500?
    Your 2nd post in the thread suggests you didn't switch accounts for whatever reason.


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    #7
    Knock Off Nigel
    Registered Users Posts: 115 ✭✭Knock Off Nigel


    dobsdave wrote: »
    I joined about 3 years ago.
    Did you request to be on the specific 1500 no fees account or did you just start lodging 1500?
    Your 2nd post in the thread suggests you didn't switch accounts for whatever reason.

    Thanks for replying I'm with them about 15 years it's only back in say September I seen somewhere that if I lodge 1500 there's no fees.

    I don't think they should charge me the fees because I'm using as they say an old current account, they should have notified and told all customers they were changing the name on the current account, that's were my wages has been going through all these years.


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    #8
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    Knock Off Nigel wrote: »
    Thanks for replying I'm with them about 15 years it's only back in say September I seen somewhere that if I lodge 1500 there's no fees.

    I don't think they should charge me the fees because I'm using as they say an old current account, they should have notified and told all customers they were changing the name on the current account, that's were my wages has been going through all these years.

    I wouldn't let them away with it, contact your branch/manager, I'm sure they would waive it for a loyal customer.


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    #9
    kala85
    Registered Users Posts: 1,894 ✭✭✭kala85


    What are they like to bank with.I'm currently with aib and I think they are a good bank to bank and that their internet banking is good.

    What's ptsb internet banking like


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    #10
    Knock Off Nigel
    Registered Users Posts: 115 ✭✭Knock Off Nigel


    dobsdave wrote: »
    I wouldn't let them away with it, contact your branch/manager, I'm sure they would waive it for a loyal customer.
    I'm going go in tomorrow see what they say it seems a bit pety to me what they're saying, because there is a differnt name on the current account fees still stand.


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    #11
    Knock Off Nigel
    Registered Users Posts: 115 ✭✭Knock Off Nigel


    kala85 wrote: »
    What are they like to bank with.I'm currently with aib and I think they are a good bank to bank and that their internet banking is good.

    What's ptsb internet banking like
    Never had any problems with them before, it's just this situation that has me a bit annoyed with them tbh.


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    #12
    clappyhappy
    Registered Users Posts: 4,781 ✭✭✭clappyhappy


    I sent a request to PTSB for a call regarding transferring my account to them from AIB, got an automated response to say they would call between 11-2 the next day. Still waiting........


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    #13
    JTMan
    Registered Users Posts: 5,540 ✭✭✭JTMan


    Knock Off Nigel wrote: »
    hey should have notified and told all customers they were changing the name on the current account

    Huh? Are you saying that PTSB force moved you from the CashFlow current account product? The legacy CashFlow current account product still exists. A quarterly fee of 3.81 EUR applies to this product.

    As you said above, you are best asking PTSB to move you to their new customer current account product.


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    #14
    lazeedaisy
    Registered Users Posts: 1,331 ✭✭✭lazeedaisy


    I am with them them 20.+ years and on the old account.

    My fees are nominal if any monthy though, they told me I couldn't change to free banking as I would have to open a new account.

    My first bank closed, the second bank I used then closed and it's a pain otherwise to do anything,


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    #15
    lazeedaisy
    Registered Users Posts: 1,331 ✭✭✭lazeedaisy


    dobsdave wrote: »
    I wouldn't let them away with it, contact your branch/manager, I'm sure they would waive it for a loyal customer.

    PTSB don't do loyalty, or branch managers who know customers unfortunately. When p took over TSB all mangers were transferred, they closed the banch I was with, told me I had to use branch B, several years after closed branch B, now they don't care really,

    They just want online banking, no customers


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