only house on my street with no efibre

sideknife

Can anyone help all homes in my area are efibre but my home is not is this a common problem no help from customer care

eircom: Alan

sideknife wrote: »

Can anyone help all homes in my area are efibre but my home is not is this a common problem no help from customer care

Hi sideknife

Please PM me your address and I will look in to this further for you

Thanks
Al

sideknife

pm sent thanks Alan

eircom: Alan

sideknife wrote: »

pm sent thanks Alan

Thanks sideknife

I am sending a request for clarification to efibre planning, as soon as I have more information I'll be back to you right away

Thanks
Al

*Kol*

eircom: Alan wrote: »

Thanks sideknife

I am sending a request for clarification to efibre planning, as soon as I have more information I'll be back to you right away

Thanks
Al

Can you do the same for me please? I am in the same situation.

eircom: Alan

*Kol* wrote: »

eircom: Alan wrote: »

Thanks sideknife

I am sending a request for clarification to efibre planning, as soon as I have more information I'll be back to you right away

Thanks
Al

Can you do the same for me please? I am in the same situation.

Sure *Kol*

PM me your details

Cheers
Al

blu3r0ri0n

eircom: Alan wrote: »

sideknife wrote: »

pm sent thanks Alan

Thanks sideknife

I am sending a request for clarification to efibre planning, as soon as I have more information I'll be back to you right away

Thanks
Al

Hi Allan,

Any chance you could also look at mine?

Thanks
blu

eircom: Alan

sideknife wrote: »

pm sent thanks Alan

Thanks for PMing your details sideknife

Unfortunately I have limited access to lines not currently with eircom and the best advice I can offer is to contact your provider for more information. Ultimately it seems as though your line is currently not connected to the serving VDSL (fibre cabnet) - This is quite odd as your neghbours lines are also not with eircom and still qualify for efibre.

I'm sorry I can't offer you better news sideknife.

Thanks
Al

eircom: Alan

blu3r0ri0n wrote: »

eircom: Alan wrote: »

sideknife wrote: »

pm sent thanks Alan

Thanks sideknife

I am sending a request for clarification to efibre planning, as soon as I have more information I'll be back to you right away

Thanks
Al

Hi Allan,

Any chance you could also look at mine?

Thanks
blu

Hi blu,

Sure, feel free to PM me your land line number or address

Thanks
Al

eircom: Alan

[font=Times New Roman","serif]Hi *Koi*


I can confrim that your line is currently connected directly to the exchange, and this is the case for your whole estate. Lines connected directly to the exchange are not served via local cabinets and utilise slightly different cable path infrastructure which currently is not included in the existing plans for efibre.

efibre operations have confirmed that works on a new product to offer directly fed lines have been agreed & hopes are that they are will be implemented and available within 12 months. We should have more news on this in the summer
[/font]
[font=Times New Roman","serif]
Thanks
Al[/font]
[font=Times New Roman","serif] [/font]

*Kol*

eircom: Alan wrote: »

[font=Times New Roman","serif]Hi *Koi*


I can confrim that your line is currently connected directly to the exchange, and this is the case for your whole estate. Lines connected directly to the exchange are not served via local cabinets and utilise slightly different cable path infrastructure which currently is not included in the existing plans for efibre.

efibre operations have confirmed that works on a new product to offer directly fed lines have been agreed & hopes are that they are will be implemented and available within 12 months. We should have more news on this in the summer
[/font]
[font=Times New Roman","serif]
Thanks
Al[/font]
[font=Times New Roman","serif] [/font]

Thanks for that Al. Appreciate you looking into it for me.

eircom: Alan

*Kol* wrote: »

eircom: Alan wrote: »

Hi *Koi*


I can confrim that your line is currently connected directly to the exchange, and this is the case for your whole estate. Lines connected directly to the exchange are not served via local cabinets and utilise slightly different cable path infrastructure which currently is not included in the existing plans for efibre.

efibre operations have confirmed that works on a new product to offer directly fed lines have been agreed & hopes are that they are will be implemented and available within 12 months. We should have more news on this in the summer


Thanks
Al
 

Thanks for that Al. Appreciate you looking into it for me.

You're most welcome *Kol*

Cheers
Al

lil5

Hi
I've sent a PM to Eircom: Reps on 02/02/15 about my eFibre status, but haven't received a reply yet.
Can you please have a look for me.

(I've resent the PM to Alan now)

eircom: Alan

lil5 wrote: »

Hi
I've sent a PM to Eircom: Reps on 02/02/15 about my eFibre status, but haven't received a reply yet.
Can you please have a look for me.

(I've resent the PM to Alan now)

Hi lil5

The position of your line is the very same as what I had advised to *Koi* in above post #10

[font=Calibri","sans-serif]While the map indicates that efibre is available to areas located within the shaded green area this is not the case and works to expand efibre reach is set to continue in to the future. This is why there is a note located the map advising:
 "[/font][font=Calibri","sans-serif]Please note: this map is for illustrative purposes only and not all homes within the eFibre area can avail of the service. To determine if eFibre is available at your home, please enter your home phone number or address into our interactive tool. "
[/font]

We should have more news on efibre to lines directly fed by the exchange within the next few months.

Thanks
Al

lil5

eircom: Alan wrote: »

lil5 wrote: »

Hi
I've sent a PM to Eircom: Reps on 02/02/15 about my eFibre status, but haven't received a reply yet.
Can you please have a look for me.

(I've resent the PM to Alan now)

Hi lil5

The position of your line is the very same as what I had advised to *Koi* in above post #10

While the map indicates that efibre is available to areas located within the shaded green area this is not the case and works to expand efibre reach is set to continue in to the future. This is why there is a note located the map advising:
 "Please note: this map is for illustrative purposes only and not all homes within the eFibre area can avail of the service. To determine if eFibre is available at your home, please enter your home phone number or address into our interactive tool. "


We should have more news on efibre to lines directly fed by the exchange within the next few months.

Thanks
Al

Thank you for your reply.
Might not be paying the bill to you by the time eFibre is rolled out.

eircom: Alan

lil5 wrote: »

eircom: Alan wrote: »

lil5 wrote: »

Hi
I've sent a PM to Eircom: Reps on 02/02/15 about my eFibre status, but haven't received a reply yet.
Can you please have a look for me.

(I've resent the PM to Alan now)

Hi lil5

The position of your line is the very same as what I had advised to *Koi* in above post #10

While the map indicates that efibre is available to areas located within the shaded green area this is not the case and works to expand efibre reach is set to continue in to the future. This is why there is a note located the map advising:
 "Please note: this map is for illustrative purposes only and not all homes within the eFibre area can avail of the service. To determine if eFibre is available at your home, please enter your home phone number or address into our interactive tool. "


We should have more news on efibre to lines directly fed by the exchange within the next few months.

Thanks
Al

Thank you for your reply.
Might not be paying the bill to you by the time eFibre is rolled out.

You're welcome lil5

Sorry I can't offer you better news on this
AL

blu3r0ri0n

eircom: Alan wrote: »

blu3r0ri0n wrote: »

Hi Allan,

Any chance you could also look at mine?

Thanks
blu

Hi blu,

Sure, feel free to PM me your land line number or address

Thanks
Al

Hi Alan,

Any update?

Thanks

eircom: Tony

blu3r0ri0n wrote: »

eircom: Alan wrote: »

blu3r0ri0n wrote: »

Hi Allan,

Any chance you could also look at mine?

Thanks
blu

Hi blu,

Sure, feel free to PM me your land line number or address

Thanks
Al

Hi Alan,

Any update?

Thanks

Hi blu3r0ri0n
Al is of today, I will follow up on his escalation of case and see if any further information.
Tony

blu3r0ri0n

eircom: Tony wrote: »

blu3r0ri0n wrote: »

eircom: Alan wrote: »

blu3r0ri0n wrote: »

Hi Allan,

Any chance you could also look at mine?

Thanks
blu

Hi blu,

Sure, feel free to PM me your land line number or address

Thanks
Al

Hi Alan,

Any update?

Thanks

Hi blu3r0ri0n
Al is of today, I will follow up on his escalation of case and see if any further information.
Tony

Hi Tony,

Any update?

Thanks

blu3r0ri0n

Hi Tony,

Its been a while and I still have not received any updates?

Thanks

eircom: Alan

blu3r0ri0n wrote: »

Hi Tony,

Its been a while and I still have not received any updates?

Thanks

Hi blu3r0ri0n

I can confirm that efibre is not available to any lines in your housing estate,

I've also had confirmation from efibre operations that there is currently no cabinet scheduled for installation that could serve your specific are efibre broadband however further plans indicating an efibre time frame should be available to us by the end of 2015.

I'm sorry I could not offer you better news right now

Al

blu3r0ri0n

eircom: Alan wrote: »

blu3r0ri0n wrote: »

Hi Tony,

Its been a while and I still have not received any updates?

Thanks

Hi blu3r0ri0n

I can confirm that efibre is not available to any lines in your housing estate,

I've also had confirmation from efibre operations that there is currently no cabinet scheduled for installation that could serve your specific are efibre broadband however further plans indicating an efibre time frame should be available to us by the end of 2015.

I'm sorry I could not offer you better news right now

Al

That's disappointing, especially considering my estate is in between two fiber enabled exchanges that are each around 200 meters away from me, I can actually see one of them from my house!

eircom: Alan

blu3r0ri0n wrote: »

eircom: Alan wrote: »

blu3r0ri0n wrote: »

Hi Tony,

Its been a while and I still have not received any updates?

Thanks

Hi blu3r0ri0n

I can confirm that efibre is not available to any lines in your housing estate,

I've also had confirmation from efibre operations that there is currently no cabinet scheduled for installation that could serve your specific are efibre broadband however further plans indicating an efibre time frame should be available to us by the end of 2015.

I'm sorry I could not offer you better news right now

Al

That's disappointing, especially considering my estate is in between two fiber enabled exchanges that are each around 200 meters away from me, I can actually see one of them from my house!

I'm sorry I can't offer you better news blu3r0ri0n

Al