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Signed up for EFibre Bundle on 6th Jan still not connected?

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  • 06-02-2015 1:04pm
    #1
    Ursula Q
    Registered Users Posts: 1 ✭


    Signed up on 5th of January, after numerous calls from my mobile for lengthy periods I am still being fobbed off, have been promised call back after 24 hours on many occasions and have never been called back by Eircom!  I am at my wits end.  Yesterday's phone call resulted in me being told a line test has to be conducted even through I was told I was in an Efibre area, my neighbour was connected to Efibre this morning. 

    How can get a result? 


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Ursula Q wrote: »
    Signed up on 5th of January, after numerous calls from my mobile for lengthy periods I am still being fobbed off, have been promised call back after 24 hours on many occasions and have never been called back by Eircom!  I am at my wits end.  Yesterday's phone call resulted in me being told a line test has to be conducted even through I was told I was in an Efibre area, my neighbour was connected to Efibre this morning. 

    How can get a result? 
    Hi Ursula Q

    I am sorry to hear of the delays. In some cases lines require a retest when physical complications occur however do feel free to PM me your order number and I will look in to this.

    Thanks

    Al


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