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Received a survey for PAYG statement, never received a statement yet

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  • 09-02-2015 4:54pm
    #1
    ciarsd
    Registered Users Posts: 2,326 ✭✭✭


    Hi there, late last week, I received a survey for a PAYG statement, however I've never received a statement yet for my PAYG meter. It is installed around 8 months now. When should I expect to receive my first statement and how often do you send one to PAYG customers?

    Thanks.


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    #2
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi ciarsd,

    You should receive a statement between one and three times a year where a Pay As You Go meter is installed. If you would like us to check your account to see if you should have received a statement already, please send us a private message. You'll need to confirm you're the account holder as well as your account number, supply address, full name and telephone number or email address.

    If you've any further queries, do let us know.

    Regards,
    Aoife


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    #3
    ciarsd
    Registered Users Posts: 2,326 ✭✭✭ciarsd


    Electric Ireland: Aoife wrote: »
    Hi ciarsd,

    You should receive a statement between one and three times a year where a Pay As You Go meter is installed. If you would like us to check your account to see if you should have received a statement already, please send us a private message. You'll need to confirm you're the account holder as well as your account number, supply address, full name and telephone number or email address.

    If you've any further queries, do let us know.

    Regards,
    Aoife
    Thanks Aoife, just sent a PM with my details. Thanks for the prompt response!


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