Excessive usage

Slippin Jimmy

Hi eircom,

I have had a bad experience with your company today. I will not go into the full detail now, but the bones of it are that I have been charged extra for a service I haven't used.

I upgraded today to bb unlimited and asked the girl my usage mtd. 108gb, 60 of which was used yesterday. My problem here is that yesterday I was not at home for most of the day. When i was here I downloaded 1.5gb and streamed netflix for 2 hours. I live on my own and never gave my password to anyone.

I spoke to 5 different people in eircom today. Eventually I was told because I upgraded to unlimited this would backdate and include the 108gb mtd. I was told I wont be charged anything more than €5. Can you confirm this is correct and that there is no contract involved with changing the pack?

I have pm'd the details to your reps account.

Thanks,

Duffff-man

eircom: Alan

Duffff-Man wrote: »

Hi eircom,

I have had a bad experience with your company today. I will not go into the full detail now, but the bones of it are that I have been charged extra for a service I haven't used.

I upgraded today to bb unlimited and asked the girl my usage mtd. 108gb, 60 of which was used yesterday. My problem here is that yesterday I was not at home for most of the day. When i was here I downloaded 1.5gb and streamed netflix for 2 hours. I live on my own and never gave my password to anyone.

I spoke to 5 different people in eircom today. Eventually I was told because I upgraded to unlimited this would backdate and include the 108gb mtd. I was told I wont be charged anything more than €5. Can you confirm this is correct and that there is no contract involved with changing the pack?

I have pm'd the details to your reps account.

Thanks,

Duffff-man

Hi Duffff-Man

Please PM me your eircom account number and I will look in to this further for you

Thanks
AL

Slippin Jimmy

Sent that on Alan 

eircom: Alan

Duffff-Man wrote: »

Sent that on Alan 

Thanks Duffff-Man

I'll investigate this and get back to you as soon as possible

AL

Ally Dick

Very easy to hack an Eircom network password once you have the network id. Always change the network name to something generic, to stop unscrupulous people from helping themselves. P.S. that may be why your usage was so high. Someone downloading off your broadband for free

eircom: Alan

Hi Duffff-Man

Is there a good or preferred time to contact you on your mobile or land line about this?

Thanks
Al

Slippin Jimmy

eircom: Alan wrote: »

Hi Duffff-Man

Is there a good or preferred time to contact you on your mobile or land line about this?

Thanks
Al

Hi Alan,

I won't be available to take a call until Friday. I've sent a pm with my contact number.

Thanks

eircom: Alan

Duffff-Man wrote: »

eircom: Alan wrote: »

Hi Duffff-Man

Is there a good or preferred time to contact you on your mobile or land line about this?

Thanks
Al

Hi Alan,

I won't be available to take a call until Friday. I've sent a pm with my contact  number.

Thanks

Thanks for taking my call Duffff-Man

Let me know if there's anything I can help with in future

Al

Slippin Jimmy

Just want to thank Alan forhis prompt call. Resolved my query and explained everything to my satisfaction. Great customer service.

eircom: Alan

Duffff-Man wrote: »

Just want to thank Alan forhis prompt call. Resolved my query and explained everything to my satisfaction. Great customer service.

Cheers Duffff-Man

Al