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Forgotten PIN number - how many chances?

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  • 09-02-2015 9:36pm
    #1
    mel.b
    Registered Users Posts: 3,130 ✭✭✭


    I know in an ATM you get three chances with your pin number. Tonight I tried it twice in a store and just had a complete mental blank - does that mean I only have 1 more chance or will it 'reset' so to speak so I'll get another couple of goes tomorrow? I know the last two digits and I'm 90% certain on the first so I just need to remember the second and ordering a new pin is a pain. I'm with PTSB if that makes any difference.


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    #2
    johnayo
    Registered Users Posts: 1,718 ✭✭✭johnayo


    mel.b wrote: »
    I know in an ATM you get three chances with your pin number. Tonight I tried it twice in a store and just had a complete mental blank - does that mean I only have 1 more chance or will it 'reset' so to speak so I'll get another couple of goes tomorrow? I know the last two digits and I'm 90% certain on the first so I just need to remember the second and ordering a new pin is a pain. I'm with PTSB if that makes any difference.

    Just the one more chance before it locks you out. Happened to me 4 or 5 years ago.


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    #3
    mel.b
    Registered Users Posts: 3,130 ✭✭✭mel.b


    Bummer :( Thanks.


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    #4
    Victor
    Registered Users Posts: 78,402 ✭✭✭✭Victor


    Go to a branch with photo ID and they may be able to re-set the 3.


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    #5
    coylemj
    Registered Users Posts: 25,437 ✭✭✭✭coylemj


    Victor wrote: »
    Go to a branch with photo ID and they may be able to re-set the 3.

    Not sure the branch staff can do anything with PINs, I think they have to post you a new one. I'd phone their call centre who might ask some security questions and post a new one straight away, would save a trip to the branch.

    Going for a third attempt and getting it wrong could cause the card to be disabled and cancelled which might lead to further delays, I'd phone the call centre and ask for a new PIN.


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    #6
    johnayo
    Registered Users Posts: 1,718 ✭✭✭johnayo


    In my case they posted my new pin.


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    #7
    YellowFeather
    Registered Users Posts: 2,294 ✭✭✭YellowFeather


    Not sure about PTSB, but they may be able to unlock your card if you lock yourself out. So, while they can't re-set your pin over the phone, they might give you a few more chances to try your current one.


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    #8
    Into The Blue
    Closed Accounts Posts: 2,358 ✭✭✭Into The Blue


    Try 1890500121 or @askpermanenttsb if on Twitter.

    Personally I would have thought the chances would reset at midnight.. But no one else thinks so, so I'm probably wrong.


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    #9
    kimmykins
    Registered Users Posts: 636 ✭✭✭kimmykins


    I was sent a new PIN (AIB)


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