NCT changed my odometer reading from kilometres to miles

UnknownSpecies

Hi all, just looking to see if anyone has been in a similar position. I just put my car through the NCT and it failed the first time on rear suspension. So I sorted the problem, came back for a retest and passed. Happy days, or so I thought.

My odometer reads ~190,000 KM but I just noticed today that the NCT tester has it down as ~190,000 Miles on my test sheet and on the actual cert!! Obviously I can't accept this so I rang their customer care. There I was told I had 7 days from the test date to take my car to the centre, have my odometer read again, and have a new cert issued with the correct reading.

So again, I thought fine I'll go do that, at least it won't be an issue. But no, the two fellas in the NCT centre told me it's impossible. They said they have 10 minutes from the time the cert is printed to change the odometer reading. I stayed and argued with them over this but in the end he said I must ring customer care again and sort it with them.

Customer care is closed now so I'll have to wait until tomorrow to do battle again. In the meantime, does anyone here know what the process is or has gone through this before? I'm very worried I'll be left with a black mark on my car for when I eventually go to sell.

slimjimmc

If you can't get it resolved tomorrow then it's time to submit a formal written complaint on form QP 009/1. Get one at any test centre or ask customer support to send you one.
https://www.ncts.ie/complaints.html

UnknownSpecies

slimjimmc wrote: »

If you can't get it resolved tomorrow then it's time to submit a formal written complaint on form QP 009/1. Get one at any test centre or ask customer support to send you one.
https://www.ncts.ie/complaints.html

Cheers, definitely will do if it's not sorted.

ba_barabus

Did you get it sorted?

UnknownSpecies

ba_barabus wrote: »

Did you get it sorted?

Rang them and they told me the centre should have sorted it when I called in. Was then told they were trying to contact some sort of 'administrator' to sort it out but he wasn't at the centre today. I was supposed to get a call but of course, I got no call and by the time I was finished work, their CC was closed. I'm going to call again tomorrow anyway and demand it's dealt with while I'm on the phone.

bladebrew

The same thing happened me, I was testing a car for someone and they put the mileage down in KM when it was supposed to be miles, I noticed straight away and went back into them, they said they can't do anything once the cert is printed off and it has to go to Dublin,
I left it 10 days and there was no sign of the cert so I rang them and explained everything then they seemed to find the E-mail while I was on the phone to them! I got it corrected in the post the next day!
If I had not rang them though I would still be waiting I reckon!

Edit: just to add there was no hope of the test centre fixing this they just said no we can't touch them!

Kenny Logins

I've seen a car for sale recently that has had the same mistake going in its favour. Seller says it's correct - km. Even though the speedo has MPH dominant.

goz83

Kenny Logins wrote: »

I've seen a car for sale recently that has had the same mistake going in its favour. Seller says it's correct - km. Even though the speedo has MPH dominant.

Although unlikely, the seller might have after market dial faces fitted which read in MPH, but the actual speed and numbers correlate in KPH. This is true for many after market dial faces, especially UK ones sold for jap cars.

Its also possible to change the digital read out on many cars from MPH to KPH. The clock will still have MPH, but the odo can read in kph. My E Class has this function, but I have no clue how to change it properly.

dorgasm

dorgasm wrote: »

I'm going to call again tomorrow anyway and demand it's dealt with while I'm on the phone.

If you're getting messed about, in order to prevent the same thing happening again, I'd ring CC while at the NCT centre. And as soon as CC says "they can do it at the centre", walk in and hand the phone to one of the people working in the Centre.

feargale

Or threaten legal action. It is all wrong that this kind of function which is linked to a legal obligation should be in private hands. It's time some of the public challenged them in the courts.

jelutong

I had a similar problem last November. Like most people I didn't check the documentation at the centre. In my case the odometer reading was 300,000kms.
The disc and cert showed 300,000miles.
I emailed Applus. They replied thus. " If you feel that the odometer reading recorded on your certificate is in anyway incorrect you need to return to the centre within 7 days,once it goes beyond 7 days it cannot be rectified. The centre will email us and we will get a new Certificate sent to you"
I asked Applus whereabouts on their website could I see that stated in black and white. They replied by saying .There are signs in the test centre which advise customers to check all their documentation to ensure it is correct before leaving the test centre and so on. I copped the the error within 7 days so I got it sorted .
I contacted the RSA.AA etc to highlight the unfairness of this. Waste of time.In theory Applus can pull a figure out their arse and put it on the cert. Tough luck if you don't spot it within 7 days.

UnknownSpecies

jelutong wrote: »

I had a similar problem last November. Like most people I didn't check the documentation at the centre. In my case the odometer reading was 300,000kms.
The disc and cert showed 300,000miles.
I emailed Applus. They replied thus. " If you feel that the odometer reading recorded on your certificate is in anyway incorrect you need to return to the centre within 7 days,once it goes beyond 7 days it cannot be rectified. The centre will email us and we will get a new Certificate sent to you"
I asked Applus whereabouts on their website could I see that stated in black and white. They replied by saying .There are signs in the test centre which advise customers to check all their documentation to ensure it is correct before leaving the test centre and so on. I copped the the error within 7 days so I got it sorted .
I contacted the RSA.AA etc to highlight the unfairness of this. Waste of time.In theory Applus can pull a figure out their arse and put it on the cert. Tough luck if you don't spot it within 7 days.

Glad to hear you got it sorted. It looks like the 7 days figure might actually be true so. I have today and tomorrow to sort this so considering they probably won't be open weekends. I'll be calling at lunch time today and I'll post an update then.

ba_barabus

dorgasm wrote: »

Glad to hear you got it sorted. It looks like the 7 days figure might actually be true so. I have today and tomorrow to sort this so considering they probably won't be open weekends. I'll be calling at lunch time today and I'll post an update then.

Quick question for legal heads here but would the Data Protection act not cover this in that all incorrectly held data must be corrected.

Chippy01

Is this a new thing?
I read this thread and then checked the NCT certs and reports for our cars. Neither the reports nor the certs has any mention of miles or kms next to the odometer readings, just the numbers.

UnknownSpecies

So, I have a happy ending to report. In fairness, the NCT CC called me and informed me that they had spoken to the manager in the test centre and that I needed to call down once more to resolve it. I went down and asked for Tom, the centre manager and he sorted me out there and then with no hassle. I have a new cert being posted to me now. In fairness to Tom, he asked me what shift I called in during and seemed concerned that the other lads didn't know the process. Just glad I didn't have to take it any further!

Odyssey 2005

Chippy01 wrote: »

Is this a new thing?
I read this thread and then checked the NCT certs and reports for our cars. Neither the reports nor the certs has any mention of miles or kms next to the odometer readings, just the numbers.

Think it's a new thing they started late last year. I got a Test last October and it had mileage on the cert and disc.

UnknownSpecies

Another update to this. I got my new cert during the week to my home address. Opened it this morning and the mileage on the new cert has been put down in miles AGAIN. I'm now past the 7 days period so I have no idea what's going to happen when I call them on Monday. I'm absolutely sick of this at this stage and will 100% be making a written complaint because this is a joke.

jelutong

Why not go to the NCT Centre right now,see what they to say and take it from there? As I said in an earlier post they can pluck a number out of their arse and stick it on the cert and if you don't spot their mistake within 7 days it's your hard luck. Crazy.

UnknownSpecies

jelutong wrote: »

Why not go to the NCT Centre right now,see what they to say and take it from there? As I said in an earlier post they can pluck a number out of their arse and stick it on the cert and if you don't spot their mistake within 7 days it's your hard luck. Crazy.

Yea it's absolutely ridiculous. The test centre is in Kilkenny and I'm in Cork for the weekend so no can do.

jelutong

Quote from The RSA website.
When you next present your vehicle for an NCT you must verify that the recorded odometer reading is accurate,as you won't be able to amend it once your vehicle has left the test centre.

UnknownSpecies

jelutong wrote: »

Quote from The RSA website.
When you next present your vehicle for an NCT you must verify that the recorded odometer reading is accurate,as you won't be able to amend it once your vehicle has left the test centre.

The figure was correct. The unit wasn't. What if I wasn't aware that my odometer is in km and not miles? That piece on the RSA website is a cop out. Nevermind it happening once, but having it amended and the number STILL being wrong on the new cert is a joke.

Odyssey 2005

dorgasm wrote: »

Yea it's absolutely ridiculous. The test centre is in Kilkenny and I'm in Cork for the weekend so no can do.

Should have known it was KK. Incompetent is only in the ha'penny place with that shower.

skerry

dorgasm wrote: »

The figure was correct. The unit wasn't. What if I wasn't aware that my odometer is in km and not miles? That piece on the RSA website is a cop out. Nevermind it happening once, but having it amended and the number STILL being wrong on the new cert is a joke.

Just wondering if you ever got this sorted? Had the missus drop car to NCT centre and noticed a few days after that the Odometer reading on the cert is in miles as opposed to km on my car. NCT Cert now states a reading over 60,000 km more than my odometer reading so if I'm selling my car down the line it now looks like its been clocked.

I emailed and got the response that if you don't check the reading before leaving the centre they can't make an amendment. Seriously, how hard can it be to change the figure to the correct one and post out a cert.

I emailed them back there now but not going holding out much hope of getting this sorted painlessly given the responses to same issue on here. I definitely need to get it sorted as the reading is way out. They must think people have nothing better to do than hang around in NCT centres looking for mistakes caused by they're sheer incompetency to do a job that your paying them good money for.

RandomAccess

Jees, I never check the mileage on my form. I just look at the other info relating to the test.

Better go check!

Chippy01

I had my NCT today, and the result sheet and cert came out with kms printed beside the odo reading.
My car is a UK Prius, which records the odo in miles, but with the press of a button changes the speedo reading to either kms or miles.

When I spotted this on the sheets, I went back into the reception to point out the error. The tester went out to the car to double-check that the odo was actually in miles and not kms.

Happy that was the case, he went back into the reception, got onto the computer, edited the result sheet and cert and reprinted them there and then.

Happy dayz.

bisounours

What are the consequences of not getting this corrected? Passed NCT yesterday (and in my joy didn't look at anything apart from the shiny new disc) and upon perusing this thread, dug out the cert and yep, they have recorded miles into km.

Now, I'm planning to drive this car to its death. If we are to move back to the UK, we'll likely take it with us (originally a UK import so paperwork should be minimal) but if not, we'll just give it family/friends desperate for a car at that time.

Are there any legal/insurance implications if I don't get this sorted?

Thanks

anthonyvbyrne

So, if you buy a UK import, with Miles instead of Km on all the dash read outs, this is ok for the NCT ?

thegingerone

I know this is an old post but I just got back home after passing my NCT. In my joy of passing I didn’t bother looking at the NCT result report.
Car was 97000. The Odometer now reads 597000. Idiots.

Del2005

thegingerone wrote: »

I know this is an old post but I just got back home after passing my NCT. In my joy of passing I didn’t bother looking at the NCT result report.
Car was 97000. The Odometer now reads 597000. Idiots.

Odometer still shows 97k unless you have done half a million km since the test. They made a typo it's hardly a major issue, call back and they'll resolve it.

thegingerone

Del2005 wrote: »

Odometer still shows 97k unless you have done half a million km since the test. They made a typo it's hardly a major issue, call back and they'll resolve it.

Yep sorry the Odometer still reads 97. The cert and report say 597000

colm_mcm

To be fair it says on the page to check the odometer reading, and it’s in bright yellow.

PsychoPete

colm_mcm wrote: »

To be fair it says on the page to check the odometer reading, and it’s in bright yellow.

Anytime I've tested a car the tester has said check the mileage before you leave

whiterebel

PsychoPete wrote: »

Anytime I've tested a car the tester has said check the mileage before you leave

And yet they obviously don’t in some cases.

biko

Clearly not a system error, but a user error.
Go back and get it fixed.
Old thread lock.