Not connecting to the wifi at college.

job seeker

So last week my nokia Lumia 630 dual sim stoped connecting to the internet at college. When home for the weekend and it worked fine (it was a fast connection) on the mobile wifi I have at home. Back at college now this week wifi not connecting. :rolleyes: FML

When I connect (like it allows me put in my college username/password) it says "Limited" on the wifi symbol and when I touch that it says the college wifi name and "no internet access".

A smart phone isn't so smart with out a wifi connect.. Please help..:(

Thanks.

theothernt

Other than checking if the software on the phone is up to date, you'll have to check with your college IT support people?

job seeker

theothernt wrote: »

Other than checking if the software on the phone is up to date, you'll have to check with your college IT support people?

I did and they said that it shouldn't be happening as it works on other peoples smart phones and laptops. They also said im the only person that came to them with this issue.

Alanstrainor

job seeker wrote: »

I did and they said that it shouldn't be happening as it works on other peoples smart phones and laptops. They also said im the only person that came to them with this issue.

Remove the network from your phone and try again.

job seeker

Alanstrainor wrote: »

Remove the network from your phone and try again.

Done that, but no joy. :mad::(:(:(

Thanks for the replies so far guys..

theothernt

Can you ask what type of encryption they use, I'd guess it's something like WPA Enterprise (or WPA2 Enterprise) ?

AnCatDubh

By any chance did denim roll out to your phone? I've a very similar issue at the moment on a specific wifi network. I'm wondering if there is any link to the denim update and possible impact on wifi?

theothernt

AnCatDubh wrote: »

By any chance did denim roll out to your phone? I've a very similar issue at the moment on a specific wifi network. I'm wondering if there is any link to the denim update and possible impact on wifi?

Denim is a firmware (lower-level) update as well as the WP 8.1.1 OS update so there are a lot of changes and fixes under the hood - it's very possible they broke a couple of things.

If both of you can give a little more info about what kind of wifi network you're trying to connect to, I can possibly flag it with the Windows team.

AnCatDubh

With a bit of tinkering about, mine is back working/connecting.

When I posted earlier, I had tried to connect to a number of secure wifi networks (at my place of work) to which I had the security key - previously, my lumia 930 was setup to connect to one of these and happily has done so for a number of months. I consulted with one of our network admins and verified that the networks were fine and others were connected as normal (all sounds a little like the OP's post).

Also, I tried connecting to a guest network which was open / uses a browser authentication post connection being established. This phone refused to do so again. Simple message returned to say it couldn't connect as with the secured wifi.

I tried removing the network from the 'known networks' - with wireless off->manage networks->etc.., etc.. That didn't do anything but just noting that I tried it.

Powered off and back on and it seemed to be the same on the secured networks - couldn't connect. I did however manage to connect to the open guest wifi - nothing special, I just went through the normal procedure. Then (the exact sequence is a bit hazy) but it involved disconnecting from the guest wifi, I was prompted to enter the secured wifi security key to one of the wifi networks, which when I did it established connection and internet was available.

Weird behaviour.

I'll keep an eye and post should it happen again.

job seeker

theothernt wrote: »

Can you ask what type of encryption they use, I'd guess it's something like WPA Enterprise (or WPA2 Enterprise) ?

WPA Enterprise I really don't know what it means though...

job seeker

theothernt wrote: »

Denim is a firmware (lower-level) update as well as the WP 8.1.1 OS update so there are a lot of changes and fixes under the hood - it's very possible they broke a couple of things.

If both of you can give a little more info about what kind of wifi network you're trying to connect to, I can possibly flag it with the Windows team.

This is what i have.

IP address
172.29.116.59

Subnet mask
255.255.240.0

Default gateway
172.29.112.20

DNS
172.24.5.60

DNS SUFFIX
lyitnet.lyit.ie

Also when I went to a different member of the IT team they reckon that I should have the proxy turned on. But it only requires the proxy to be turned on if you connect manually. therefore I never had the proxy on. When I turn on the proxy it requires a "server/URL" and a "Port". I tried afew different things but no joy. (it's also worth noting that my 02 wifi at home dosn't need the proxy turned on) I hope this helps

theothernt

All those details you've posted suggest the phone *is* connecting to the wifi. A proxy isn't necessary unless the college network mandates it (typically, most networks don't use them).

If you're able to check the connection on a phone that works, then see if the details (IP addresses, etc) are the same?

job seeker

Hmm that's strange...

Il see what I can do.


Thanks a million so far for all the help..

job seeker

Im just looking at the connection details on the PC in the college and they are different.. I can post them here if it of any use??

theothernt

job seeker wrote: »

Im just looking at the connection details on the PC in the college and they are different.. I can post them here if it of any use??

Sure, but is the PC/laptop using wireless? ...typically the details in a college will be different for wired vs wireless connections.

job seeker

Ah ya, you right it is wired..

job seeker

Got this sorted, it now connects like normal... Ah well, im not complaining. Thanks for all the help....

theothernt

job seeker wrote: »

Got this sorted, it now connects like normal... Ah well, im not complaining. Thanks for all the help....

Was it anything particular in the end, or did it just start working? ;-)

job seeker

theothernt wrote: »

Was it anything particular in the end, or did it just start working? ;-)

Just started working again... Phone must have just been sick.