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Nest Thermostat - time taken to get it installed?

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  • 12-02-2015 4:09pm
    #1
    MetalPrince
    Registered Users Posts: 3 ✭


    Hi guys,

    can you tell me how long it will take to have the equipment installed if i switch over to Electric Ireland to avail of the Nest Thermostat price plan?

    Is there a limit on the amount of time for installation, or is it open ended (my mate has been waiting 4 weeks now)

    Im asking as i may wait if it wont be installed with the month - winter will be over.

    thanks

    MP


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  • Options
    #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi MetalPrince,

    Thanks for getting in touch.

    I will seek clarification from our colleagues in the Home Services team. We would recommend also that you have your friend contact us if possible in relation to the installation of their Nest thermostat.

    Kind regards,
    Una


  • Options
    #3
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi again MetalPrince,

    Home Services have advised as follows in relation to your query:

    The waiting time of the Nest installation appointments depends on where in the country the customer is, and the installers' availability.

    It spans quite a broad time-frame - from a week to four weeks (approximately).

    Do let us know if you have any further queries.

    Kind regards,
    Una


  • Options
    #4
    MetalPrince
    Registered Users Posts: 3 ✭MetalPrince


    Hi Una,

    thanks for the reponse.

    when you say "a week to four weeks (approximately)"
    - does that mean it might go over the 4 weeks?
    - can you tell me if there is an upper limit on this, that the installers MUST have it installed by? (4 weeks / 5 weeks / 5 months etc?)
    - are there many customers (like my mate) waiting over the 4 weeks?
    - is the timframe somewhere in the T&Cs or what fall back do i have if this isnt installed within the 4 week period you have outlined? (i cant find it)

    MP


  • Options
    #5
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi MetalPrince,

    I can ask Home Services to give you a call to discuss the above - they are available until 6pm Monday to Friday.

    If you private message me your name, telephone number and some times that would suit you to be called during the above hours, I will request a callback to you from them.

    Regards,
    Una


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