samsung smart tv sound and pic out of snyc

myfoothurts

I have a Samsung Smart(?) TV model STC1100 and the picture and sound are way out of sync. Is there anyway that can be adjusted by the user? I've been through Tools and Menu but can't find anything.

Also ..... I have only the Irish channels and RTE1 & RTE2 as well as the News Now channel work fine but the rest have no sound until I go to Tools>Audio Language and change from 'AD Premix' to 'English'. Sound back Ok but if I switch to another channel I have to go through the process again ... the change isn't kept. Noticed that the channels with sound work on either AD Premix or English.
Any help would be appreciated or should this gadget go to the shop?

pizzahead77

myfoothurts wrote: »

I have a Samsung Smart(?) TV model STC1100 and the picture and sound are way out of sync. Is there anyway that can be adjusted by the user? I've been through Tools and Menu but can't find anything.

Also ..... I have only the Irish channels and RTE1 & RTE2 as well as the News Now channel work fine but the rest have no sound until I go to Tools>Audio Language and change from 'AD Premix' to 'English'. Sound back Ok but if I switch to another channel I have to go through the process again ... the change isn't kept. Noticed that the channels with sound work on either AD Premix or English.
Any help would be appreciated or should this gadget go to the shop?

Can you double check the tv model? - googling it says that it is a Camera for the Samsung TV

myfoothurts

sorry, had that written down on the manual when looking for a camera…far too expensive.
model UE32F4500AK
many thanks

listermint

myfoothurts wrote: »

I have a Samsung Smart(?) TV model STC1100 and the picture and sound are way out of sync. Is there anyway that can be adjusted by the user? I've been through Tools and Menu but can't find anything.

Also ..... I have only the Irish channels and RTE1 & RTE2 as well as the News Now channel work fine but the rest have no sound until I go to Tools>Audio Language and change from 'AD Premix' to 'English'. Sound back Ok but if I switch to another channel I have to go through the process again ... the change isn't kept. Noticed that the channels with sound work on either AD Premix or English.
Any help would be appreciated or should this gadget go to the shop?

This is not a TV problem, its your feed problem you will need to more than likely purchase an external Saorview aerial.

Because your signal is patch you are only getting some channels, and the ones you are getting have audio problems.


All points to bad aerial feed.

myfoothurts

Thanks, Listermint, will look into that. Good to be able to go in some direction.
All the best

aerial man

This is not a reception problem.

In the Broadcast Audio Options
Screen Menu > Broadcasting > Audio Options
Digital Broadcast Audio Options
● Preferred Language: Set this to english and the TV will default back to english instead of Audio descriptive everytime you turn on the tv.

The sound sync issue is common enough and you could try a software upgrade which can solve this issue http://www.samsung.com/ie/support/model/UE32F4500AKXXU
or online if the TV is connected to the internet

or if that doesn't work you can offset the audio delay in a hidden service menu, instructions found here http://wiki.samygo.tv/index.php5/Service_Menu
However they do warn you that playing around with the wrong settings can cause users to 'brick' the TV.
Try the firmware update and see does it solve the sync issue first.

Hope it helps

myfoothurts

Solved (by accident)
wondered what the AD/Subt button was so pressed it, set Audio Description to Off and have sound everywhere now.
When I can get access to the set without starting a major battle with the kids I will download the fix for sound/pic sync.
Have fitted a new aerial (to replace indoor one). Also have fitted free to air dish but not connected yet.
Many thanks, AerialMan, ListerMint and Pizzahead77 ---- the kids love you