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Bank Charge from Eircom for 7.78 but i don't have an account with Eircom.

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  • 20-02-2015 1:04am
    #1
    livemusic4life
    Registered Users Posts: 394 ✭✭


    How has Eircom charged me 7.78 on my bank account when i personally do not have an account with eircom? The home bill is in my mothers name and is paid through the post office. How can eircom legally take money from my account without my permission even though i'm not even a customer. 


    A swift reply would be very much appreciated.


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    #2
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    You should remove your account number. How did Eircom access your account?


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    #3
    livemusic4life
    Registered Users Posts: 394 ✭✭livemusic4life


    dub45 wrote: »
    You should remove your account number. How did Eircom access your account?

    I have zero idea how they got my details. My mum has always paid through the post office. She has never had a direct debit or paid by card. I have never been an Eircom customer


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    #4
    TheChizler
    Registered Users Posts: 9,455 ✭✭✭TheChizler


    What does the entry on the account say?


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    #5
    livemusic4life
    Registered Users Posts: 394 ✭✭livemusic4life


    TheChizler wrote: »
    What does the entry on the account say?

    POS Eircom Ltd Dublin IE


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    #6
    Glenn Coco
    Registered Users Posts: 122 ✭✭Glenn Coco


    POS - point of sale, more likely a purchase with a debit card. Did you buy anything in one of their shops? Is there a date beside the entry?


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    #7
    livemusic4life
    Registered Users Posts: 394 ✭✭livemusic4life


    Glenn Coco wrote: »
    POS - point of sale, more likely a purchase with a debit card. Did you buy anything in one of their shops? Is there a date beside the entry?


    Yes. 16th but I didn't leave the house because of pain for 4 days. I didn't buy anything on line apart from a takeaway.


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    #8
    Glenn Coco
    Registered Users Posts: 122 ✭✭Glenn Coco


    livemusic4life wrote: »
    Yes. 16th but I didn't leave the house because of pain for 4 days. I didn't buy anything on line apart from a takeaway.

    I'd query it with your bank. They'll be able to pinpoint when/where/what happened. As the 16th was a Monday, it could have happened anytime over the weekend, in a shop or online etc.


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    #9
    TheChizler
    Registered Users Posts: 9,455 ✭✭✭TheChizler


    Glenn Coco wrote: »
    livemusic4life wrote: »
    Yes. 16th but I didn't leave the house because of pain for 4 days. I didn't buy anything on line apart from a takeaway.

    I'd query it with your bank. They'll be able to pinpoint when/where/what happened. As the 16th was a Monday, it could have happened anytime over the weekend, in a shop or online etc.
    Or even the previous week if the store was slow to process the transactions. Bear in mind Eircom in this instance could possibly be eMobile or at a stretch Meteor. Actually, are you by any chance renting a phone from Eircom? Normally that would be in the bill though.


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    #10
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    livemusic4life wrote: »
    How has Eircom charged me 7.78 on my bank account when i personally do not have an account with eircom? The home bill is in my mothers name and is paid through the post office. How can eircom legally take money from my account without my permission even though i'm not even a customer.


    A swift reply would be very much appreciated.
    Hi livemusic4life
    that is obviously wrong.. Can you PM me a/c details and best contact number and we will have this investigated and be back to you.
    Both posts above are correct, POS is point of sale and you should also query with your bank for more information.
    Tony


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    #11
    livemusic4life
    Registered Users Posts: 394 ✭✭livemusic4life


    eircom: Tony wrote: »
    livemusic4life wrote: »
    How has Eircom charged me 7.78 on my bank account when i personally do not have an account with eircom? The home bill is in my mothers name and is paid through the post office. How can eircom legally take money from my account without my permission even though i'm not even a customer.


    A swift reply would be very much appreciated.
    Hi livemusic4life
    that is obviously wrong.. Can you PM me a/c details and best contact number and we will have this investigated and be back to you.
    Both posts above are correct, POS is point of sale and you should also query with your bank for more information.
    Tony
    PM sent.

    It is clearly a cock up as my poor mum is now on direct debit without her knowledge. I didn't realise until i checked her bill on line and saw the amount was the same :7.78 and it said, you are now on direct debit. How does eircom have the right to take money from my account direct debit without a direct debit mandate?


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    #12
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    livemusic4life wrote: »
    eircom: Tony wrote: »
    livemusic4life wrote: »
    How has Eircom charged me 7.78 on my bank account when i personally do not have an account with eircom? The home bill is in my mothers name and is paid through the post office. How can eircom legally take money from my account without my permission even though i'm not even a customer.


    A swift reply would be very much appreciated.
    Hi livemusic4life
    that is obviously wrong.. Can you PM me a/c details and best contact number and we will have this investigated and be back to you.
    Both posts above are correct, POS is point of sale and you should also query with your bank for more information.
    Tony
    PM sent.

    It is clearly a cock up as my poor mum is now on direct debit without her knowledge. I didn't realise until i checked her bill on line and saw the amount was the same :7.78 and it said, you are now on direct debit. How does eircom have the right to take money from my account direct debit without a direct debit mandate?
    Hi livemusic4life

    Direct debit details can be provided over a call and just recently eircom no longer will post out direct bebit mandates meaning that the details must be provided over a call or online.

     Can you confirm if both your mums bank account and your own bank account have been affected?

    Please Also PM your mums eircom account number.

    Thanks
    Al


  • Options
    #13
    livemusic4life
    Registered Users Posts: 394 ✭✭livemusic4life


    eircom: Alan wrote: »
    livemusic4life wrote: »
    eircom: Tony wrote: »
    livemusic4life wrote: »
    How has Eircom charged me 7.78 on my bank account when i personally do not have an account with eircom? The home bill is in my mothers name and is paid through the post office. How can eircom legally take money from my account without my permission even though i'm not even a customer.


    A swift reply would be very much appreciated.
    Hi livemusic4life
    that is obviously wrong.. Can you PM me a/c details and best contact number and we will have this investigated and be back to you.
    Both posts above are correct, POS is point of sale and you should also query with your bank for more information.
    Tony
    PM sent.

    It is clearly a cock up as my poor mum is now on direct debit without her knowledge. I didn't realise until i checked her bill on line and saw the amount was the same :7.78 and it said, you are now on direct debit. How does eircom have the right to take money from my account direct debit without a direct debit mandate?
    Hi livemusic4life

    Direct debit details can be provided over a call and just recently eircom no longer will post out direct bebit mandates meaning that the details must be provided over a call or online.

     Can you confirm if both your mums bank account and your own bank account have been affected?

    Please Also PM your mums eircom account number.

    Thanks
    Al
    I have already pm'd with the details. No my mums bank account has not been affected because she does not have one.

    Thanks
    Livemusic4life


  • Options
    #14
    TheChizler
    Registered Users Posts: 9,455 ✭✭✭TheChizler


    livemusic4life wrote: »
    eircom: Alan wrote: »
    livemusic4life wrote: »
    PM sent.

    It is clearly a cock up as my poor mum is now on direct debit without her knowledge. I didn't realise until i checked her bill on line and saw the amount was the same :7.78 and it said, you are now on direct debit. How does eircom have the right to take money from my account direct debit without a direct debit mandate?
    Hi livemusic4life

    Direct debit details can be provided over a call and just recently eircom no longer will post out direct bebit mandates meaning that the details must be provided over a call or online.

     Can you confirm if both your mums bank account and your own bank account have been affected?

    Please Also PM your mums eircom account number.

    Thanks
    Al
    I have already pm'd with the details. No my mums bank account has not been affected because she does not have one.

    Thanks
    Livemusic4life
    How can your mum be on direct debit if she doesn't have a bank account?

    Is it possible that the product was changed at some stage and this required a debit card, and yours was used?


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    #15
    livemusic4life
    Registered Users Posts: 394 ✭✭livemusic4life


    TheChizler wrote: »
    livemusic4life wrote: »
    eircom: Alan wrote: »
    livemusic4life wrote: »
    PM sent.

    It is clearly a cock up as my poor mum is now on direct debit without her knowledge. I didn't realise until i checked her bill on line and saw the amount was the same :7.78 and it said, you are now on direct debit. How does eircom have the right to take money from my account direct debit without a direct debit mandate?
    Hi livemusic4life

    Direct debit details can be provided over a call and just recently eircom no longer will post out direct bebit mandates meaning that the details must be provided over a call or online.

    Can you confirm if both your mums bank account and your own bank account have been affected?

    Please Also PM your mums eircom account number.

    Thanks
    Al
    I have already pm'd with the details. No my mums bank account has not been affected because she does not have one.

    Thanks
    Livemusic4life
    How can your mum be on direct debit if she doesn't have a bank account?
    her eircom bill on line says direct debit, but clearly the money is being taken out of my bloody account.

    And direct debit details were never given to eircom. The only time that my details were given to eircom were more than 12 months ago when we signed up to evision and that was only in case the free trial evision equipment was damaged. not for direct debit.


  • Options
    #16
    TheChizler
    Registered Users Posts: 9,455 ✭✭✭TheChizler


    livemusic4life wrote: »
    her eircom bill on line says direct debit, but clearly the money is being taken out of my bloody account.
    Sounds like your card was used so. How else could you be billed?


  • Options
    #17
    TheChizler
    Registered Users Posts: 9,455 ✭✭✭TheChizler


    The only time that my details were given to eircom were more than 12 months ago when we signed up to evision and that was only in case the free trial evision equipment was damaged. not for direct debit.
    There we go.


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    #18
    livemusic4life
    Registered Users Posts: 394 ✭✭livemusic4life


    TheChizler wrote: »
    There we go.
    yes, my card was used but not for direct debit. I had forgotten that i had used it as a favour to my mum in case of damage to the evision equipment. that does not meant that eircom can take money from my account.


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    #19
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    livemusic4life wrote: »
    TheChizler wrote: »
    There we go.
    yes, my card was used but not for direct debit. I had forgotten that i had used it as a favour to my mum in case of damage to the evision equipment. that does not meant that eircom can take money from my account.
    Hi livemusic4life

    I've tried to call you on your mobile but if a better time suits you before 6PM today let me know

    Thanks

    Al


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    #20
    livemusic4life
    Registered Users Posts: 394 ✭✭livemusic4life


    eircom: Alan wrote: »
    Hi livemusic4life

    I've tried to call you on your mobile but if a better time suits you before 6PM today let me know

    Thanks

    Al

    I have tried to return your call but i get a strange voicemail message.


  • Options
    #21
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    livemusic4life wrote: »
    eircom: Alan wrote: »
    Hi livemusic4life

    I've tried to call you on your mobile but if a better time suits you before 6PM today let me know

    Thanks

    Al

    I have tried to return your call but i get  a strange voicemail message.
    Thanks for taking my call livemusic4life

    Al


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    #22
    livemusic4life
    Registered Users Posts: 394 ✭✭livemusic4life


    eircom: Alan wrote: »
    livemusic4life wrote: »
    eircom: Alan wrote: »
    Hi livemusic4life

    I've tried to call you on your mobile but if a better time suits you before 6PM today let me know

    Thanks

    Al

    I have tried to return your call but i get  a strange voicemail message.
    Thanks for taking my call livemusic4life

    Al
    Al thank you for sorting my issue. I really appreciate your help.


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    #23
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    livemusic4life wrote: »
    eircom: Alan wrote: »
    livemusic4life wrote: »
    eircom: Alan wrote: »
    Hi livemusic4life

    I've tried to call you on your mobile but if a better time suits you before 6PM today let me know

    Thanks

    Al

    I have tried to return your call but i get  a strange voicemail message.
    Thanks for taking my call livemusic4life

    Al
    Al thank you for sorting my issue. I really appreciate your help.
    You're more than welcome livemusic4life

    Al


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    #24
    livemusic4life
    Registered Users Posts: 394 ✭✭livemusic4life


    its happened again! not impressed!


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    #25
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    livemusic4life wrote: »
    its happened again! not impressed!
    Very sorry to hear this livemusic4life

    Thanks for taking my call on this and I'll be in touch as soon a I have more information

    Thanks
    Al


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    #26
    livemusic4life
    Registered Users Posts: 394 ✭✭livemusic4life


    eircom: Alan wrote: »
    Very sorry to hear this livemusic4life

    Thanks for taking my call on this and I'll be in touch as soon a I have more information

    Thanks
    Al

    It would be great to know how this happened. I had to head into the city today even though I'm supposed to be bed bound with surgery looming. It would be nice to have an answer. Thanks for your help so far.
    Cli


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    #27
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    livemusic4life wrote: »
    eircom: Alan wrote: »
    Very sorry to hear this livemusic4life

    Thanks for taking my call on this and I'll be in touch as soon a I have more information

    Thanks
    Al

    It would be great to know how this happened. I had to head into the city today even though I'm supposed to be bed bound with surgery looming. It would be nice to have an answer. Thanks for your help so far.
    Cli
    Hi I fully understand your concern here livemusic4life - and I am also very sorry to hear that this has surfaced again at such an inconvenient time. As soon as I have more information I'll let you know.

    Thanks
    Al


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