black screen, Win7

Guffy

I've been getting black screen for a couple of days. I just ignored it at first by restarting the laptop which would work but alas no longer.

So what I have done to date...

1) Load last good config, no joy.
2) Checkdsk, no errors discovered.
3) Checked for windows update in safe mode.
4) Create a new admin profile, that funnily enough loaded as a blank blue screen.
5) msconfig and disable everything in the startup, no joy.
6) updated graphics driver

I'm at a loss, any ideas. There are no previous points in system restore either strangely enough.

kingtiger

the explorer process sounds like its not loading, press Ctrl alt del when windows boots to black screen

do you see any options?

if so, choose "Task Manager" and stop & start the "Explorer" process

Guffy

kingtiger wrote: »

the explorer process sounds like its not loading, press Ctrl alt del when windows boots to black screen

do you see any options?

if so, choose "Task Manager" and stop & start the "Explorer" process

Is this just a temporary fix though?

kingtiger

gufc21 wrote: »

Is this just a temporary fix though?

I would scan for malware

Guffy

Temp fix doesn't work anymore.. did malwere scan with malwerebytes. Found a few bits, quarantined them still no fix. Head wreck altogether. Really want to avoid clean install.

savvyxone

have you avast installed?? I had avast installed on different versions of windows 7-8 etc and there was a troublesome update that caused this issue.

If you have uninstall it in safe mode, if not...

Guffy

Nope, using Panda. New windows update last night, installed it over night and turned it on this morning. IT worked turned it on this evening.... alas, it was gone again I'm at a loss with it tbh. Gona bring it into the IT crowd tomorrow see if they will have a look at it for me. Have to find a win7 disk to do a repair on it and if that doesn't work, unfortunately its going to have to be a clean install

Pataman

Boot to the black screen. ctrl-alt-del select task manager, check through the list to see if there is a "run once" listed. If so highlight it then end task

Guffy

Gave up. Brought it to it in college. Spend a good two hours going through it. Had to do a clean install. It had gotten worse, ran ccleaner and task manager wouldn't work after it. Said it was prob malware. Would love to know where it came from though

kingtiger

gufc21 wrote: »

Gave up. Brought it to it in college. Spend a good two hours going through it. Had to do a clean install. It had gotten worse, ran ccleaner and task manager wouldn't work after it. Said it was prob malware. Would love to know where it came from though

next time use something like rkill first and then run your malware scanner (malwarebytes \ spybot)

this generally works with most malware infections